Simply Log Cabins Reviews 122

Absolutely superb wooden gazebo, pretty straight forward to build, cad drawings etc spot on , built in 8 hours , looks awesome👊🏻 , loads of great comments already, no doubt friends will be viewing your website, and personal thanks to Ryan for getting it delivered ahead of schedule

I dealt with Lewis when purchasing an Icon 125 sauna and from start to finish the transaction was smooth and everyone did what they were meant to do 👍.

It took myself and a chippy 1 and half days to put it up and my brother who's a sparky half a day to do the electrics and lighting.

Obviously it's only been operational for 1 day but you can tell the product is well made and should hopefully stand the test of time providing I keep up the wood treatment each year.

Not a log cabin but ordered a auto retracting garden hose. It came very quickly and was all good.
Thanks 👍

Found an airless sprayer for very good value on the Simply Log Cabins website. Delivered very quickly and was well packed. Waiting for some drier weather before using, but everything in the box was exactly as described. Thank you

Ordered a garden bench, which was promptly delivered on the day that they promised. Great comms during the order process and the delivery driver was happy to carry the bench to where I wanted it placed.

Ordering was easy. Product was exactly what we ordered and the delivery and post order assistance was excellent. Would definitely recommend.

Unbelievable, delivered in 2 days
Amazing instruction manual so easy to assemble
Great quality value for money greenhouse

Good communication and fast delivery from this company .

The log cabin is exactly the dimensions I was expecting and seems sturdy and good quality. It looks good.

I misread the website and was expecting it to come already made, but putting it together was relatively quick and easy, although it does assume you have some kind of power screwdriver. All in all, good product and glad I bought it.

The lads who built the sauna ( both called Craig were superb .
They helped with the delivery and done the build in one day .
Good old fashioned workmen with amazing work ethic .
Highly recommend. Thanks lads

The swivel chair I have ordered is excellent! It looks fabulous and comfy. It's an excellent make and was easy to assemble. Arrived very quickly. I highly recommend Simply Log Cabins!

Ordered a carport from Simply Log Cabins. Arrived on time, just as they promised. Great customer service prior to delivery. Nothing much else to say!

I purchased a cabin from Simply Log Cabins which including several extras from the company. From start to finish, the experience has been incredibly poor.

The delivery alone was shocking — the driver dragged the pallet across my driveway with a forklift, leaving visible scuff marks. When it came to building the cabin, the problems only got worse. The instructions provided were completely wrong. I was sent three different sets of instructions before it became clear that none of them completed/matched my model.

The extras I paid for didn’t even fit the cabin properly, and I had to make my own modifications just to get the build to work. Even worse, essential materials were missing altogether. Simply Log Cabins admitted this was their mistake and told me to go out, buy the timber myself, and “cut it to size” as a workaround. They also promised to send the missing material — that was over six weeks ago, and despite having an order acknowledgment, nothing has arrived.

I’ve tried repeatedly to escalate this issue and speak with a manager, but no one has called me back. Instead, I was told that it was my fault for continuing with the build, even though I followed their guidance and used the materials provided. Friends and family helping me with the build have been stunned witnessing the process first hand and just how appalling the service has been.

After all this, I raised a formal complaint three weeks ago and was offered a “goodwill gesture” of just £100 (0.02% of the order value) — with a deadline of only 48 hours to accept. This was despite the company acknowledging their mistakes. It’s honestly insulting given the time, stress, and cost involved.

If anyone doubts this account, I have full correspondence and even video evidence of the delivery damage, which I’m happy to share. My honest advice: stay well clear of Simply Log Cabins.

We placed our order.delivered quickly and on time.
We built it in a weekend.great product,great value and very happy with the end product.wish we could add a photo.

A really helpful and positive Company to purchase from. We “enjoyed” the experience of dealing with them.
Our prefabricated building was delivered on schedule; we were kept informed of progress during the lead in time.
The actual delivery; (we live at the end of a narrow Cornish lane), was executed with utmost professionalism using state of the art mechanical handling equipment that made a daunting task look easy.

Purchased a new cabin for our garden to use as an office, absolutely love it great service at a great price, definitely recommend

Fantastic experience buying from these guys it was effortless they were always on hand for advice and the quality of the Shire Holkham 8x6 greenhouse was fantastic the colour is perfect for my Cotswold garden will fit right in, would like to say a big thank you to all at this company and the delivery guys were very helpful so in all a great experience and would highly recommend them to anyone 5*

Ordered a summerhouse from Simply Log Cabins which was extremely straightforward and a process which was only made easier by Lewis. Thankyou for all of your help.

Where to start with what has honestly been the most stressful weekend in history. Cabin arrived on time, great start. Unfortunately it arrived on a Friday before a bank holiday weekend, little did I know what a problem this would be. I scheduled someone to build the cabin for me. I unpackagaed endless amounts of wood, 2 broken slats. Zero instructions!! Nothing. Nothing was labeled, or numbered or had any indication of what it was, just planks of wood. A flat pack of nightmares with no instructions. I looked online and I couldn't find any instructions for the Palmako Lea cabin that I ordered, but could find others of a similar style so I had to try to work off this as best I could. The builder said it was the worst he had ever dealt with. I was assisting along the way, as well as 2 other very vert competent DIY guys. As competent as they are, this cabin was a joke to build from start to finish. Even the instructions for other cabins online are poor, so with or without them, you're still none the wiser.
I called and spoke to Lewis in the office who basically said it was lack of competency on the builder which is joke! I had no clout nails for the roof, which according to him, info on that is on the website, I must have missed that part. The insulation i ordered again had zero instructions. Just boards chucked on top of the delivery. The bi-fold doors had no instructions either, and we had a 20ml gap in the middle. We have tried our best to adjust them and managed to get them to a 10ml gap now and I've had to book a double glazing fitter to come and do it for me. With no instructions, I'm basically at a loss.
Fast forward to today, Lewis tells me he can send me guides on email. Quite why this wasn't done in the first place is beyond me. Initially, he didn't even believe that instructions were not included but I unpacked it myself, why would I lie? As it happens, the instructions online for another cabin that we used as a guide, are so incredibly poor I'm not sure having the right ones would have helped anyway.

Before you buy from here, ask yourself if you truly have the patience to deal with a blind project. I thought id try to save a bit of money and it goes to show, you truly do get what you pay for. Don't make the same mistake as me! This company rely upon you enjoying and loving the cabin so much that you don't care. I was offered reimbursement for the broken slats but absolutely no compensation for having to pay the builder additional time as it had taken so long without instructions. Wish id bought from Dunster House now and saved myself the stress and drama of this bank holiday nightmare.

EDITED BELOW IN RESPONSE TO SIMPLY CABINS

I searched tirelessly online for instructions on the Lea Cabin, had I been aware that these instructions were available to download, that could have helped BUT! First of all, the instructions are horrendous. I've just looked. They are about as helpful as a wet paper bag. I got better instructions with a child's flat pack easel I bought last week. If the instructions were any good, it would have been helpful to attach these to the confirmation order email I got, ahead of time. It also would be advantageous to tell me that insulation and bi-fold door instructions could be found online. I've solved escape room puzzles easier than I've dealt with this mess this weekend!

What could you do better?
I called twice over the weekend and both times the phone was answered. Both times by two staff members could not help with a thing. I said that I had no instructions, two broken slats, no roof clout nails, could they not have at least helped?! Pointed me in the right direction?? They basically just grunted at me down the phone, may as well save their salary and pay for good quality instructions!

Yes you've offered to pay for two slats, big deal. The lack of instructions cost me more in time than two wood slats.
I also see further complaints on here from a professional builder who also couldn't make head nor tail of the instructions either, so its not just us!

Bought a large carport. Great product, great price, customer service excellent.
Particular shout out to the delivery driver - lovely guy. Nothing too much trouble.