simply be Reviews 

Shocking customer service! Simply Be seriously need to improve the competence of their advisors. I've just spent an hour trying to discuss a problem with a discount. I was promised it by an advisor once the order had been dispatched. On contacting them again a couple of days later, the advisor told me I could not have the discount! When the advisor read the notes, after I asked to speak to a manager, she suddenly decided that it did say on the notes that the discount should be applied. The discount came through the post, saying we've missed you! But there was NO EXPIRY DATE! This is sharp practice! All of this began because the website was so glitchy that it wouldn't let me put in my address, never mind the discount code! Seriously, Simply Be? Sort out your website! Make chat quicker nearly an hour is not acceptable. And sort out your advisors too! Tell them to read the notes already on the file!

Unfortunately their customer service is awful. Can't call with out being charged and if you go on live chat you need at least an hour spare to actually get any sort of action from them. First time ordering from here and it will be the last. Awful company. Oh and I haven't received my item as the courier has lost it and the fight I had to put up to get a refund was a joke!

Would have given zero stars if allowed. Customer service is diabolical. 3 parcel have gone missing in transit after paying next day delivery for all? When calling they have said it will take 5 days to investigate and a further 5 days to refund. When refunded no delivery charge back even though no parcels received? Quick enough to take money from my account but not refund at the same speed.

And it gets worse. They have now charged me twice and the first refund for a lost parcel is still pending. Avoid at all costs. Customer service is appalling.

Very hard to gain a resolution to my questions. I made complaints - email was responded to and I was informed it would be resolved in 8 weeks!! I have a zero balance on my account but I can’t use the account. I have never experienced the total lack of customer care before!

Had a Simply Be acc for years and always paid my account balance in full and on time. Ive got an excellent credit score however they have decided to cancel my recent order without informing me and revoked my credit account. Ive also had issues in the past with billing me for items i havent ordered. Wont be using again.

Poor Customer Service.
There are too many companies involved here. I purchased some pumps from Simply Be and they arrived via J D Williams. The pumps were supposed to be white but were cream so I returned them via the online portal the next day. Royal Mail tracking showed that delivery was attempted but that the address was 'Inaccessible'. I called their customer service number and spoke to someone in Asia who could not resolve my simple query so I raised a Complaint by email including all the required information - name, address, DOB, order number etc - to get a response asking for my account number. Which account? And, why can't you find the order from the details provided?
I am still awaiting a reply and will be escalating the matter to a Formal Complaint within 48 hours.
I will not be buying from any of their various brands again and recommend others to shop elsewhere.

Easy and clear

Quick and easy

Its Shane would of given more but the bar to pay is so hard to put the amount in it’s awful

Found it easy to do

Very easy. Thank you

Quick and easy way to pay. Always pay this way.

Since the takeover in Feb 24, the quality of clothing has declined immensely. In addition, discount structures have been changed, most recently to exclude brands like Joe browns.

N Brown Group (owner of Simply Be, Jacamo, JD Williams) returned to profit in the year ending 2 March 2024: £5.3m pre-tax profit (up from £71.1m loss the year before).
February 2025: Taken private by Falcon 24 Bidco (linked to founding family).
Half-year to 31 August 2024 (H1 2025): £0.2m pre-tax profit, improving from a £2.8m loss in the same period previous year.
Profit recovery largely driven by cost-cutting and focus on higher-margin products, despite ongoing declining revenue.

So basically I'm paying more and getting less.

It's a sad departure, I've loved simply be for many years and am an avid shopper but this kind of rampant greed cannot be allowed to continue at my expense. The decline in quality of their own brand alongside the change in discount structures means that I will no longer be using them. I work hard for my money and this no longer feels like somewhere I want to spend it.

Quick and easy

I have shopped with simply be for years and sent many things back. Never had an issue till now. I bought a coat which is too short and too big.
I returned the coat. I then got a message to say the coat was worn /dirty! I only had the coat on a minute and the tags still on.
I emailed and was told the same thing. The coat is neither worn or dirty !! Going forward I will
Not be shopping with them anymore as have no
Money to buy a coat that fits!!

I ordered an item on 23rd March with a stated delivery time of 3–5 days, as I needed it for a wedding on 3rd April. It didn’t arrive until 4th April — completely defeating the purpose of the purchase.

I contacted customer service twice during that week and was told the item would be refunded due to non-delivery, which was processed on 2nd April. Based on that, I made other arrangements.

Now, after the item has finally turned up late (and is still sitting uncollected at a post office that was closed over Easter), Simply Be are attempting to charge me again without my permission and without even confirming if I still want the item (which I don’t).

The delivery was unacceptable, but the customer service is even worse - inconsistent information, poor communication, and now trying to take payment without authorisation.

To make matters worse, while trying to resolve this issue online, the agent sent copied and pasted information from their website and then closed the conversation before I even had a chance to respond, which felt dismissive and unhelpful.

Extremely disappointed. I will be closing my account and won’t be ordering from them again.