Had my website for over a year and I'm so happy with it and is everything I had hoped for, however for some reason it has stopped accepting my renewal. I've tried different cards with different ban... See more
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See what reviewers are saying
Not good this a scammed says free trial but want you debit card information first take one dollar after a week take 39.99 for tree months I not approve for take my money woooo never again I can'... See more
Company replied
Simplesite.com is simply the best! I rant raved reviews due to the fact... it is not only affordable even to people that are on a low income, but the service, advice, explanations, caring kindness, to... See more
Company replied
I had a problem last year and was able to get technical assistance from Carl at Simple Site. A few days ago I have another problem, and when I contacted simple site I was told that they could not help... See more
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Company details
Information provided by various external sources
You can use your SimpleSite website for your company, your social club, to showcase your talent, or put your resume online. For business or for pleasure – SimpleSite has website designs for every need, and it’s FREE! Get started on your own SimpleSite today. You may be familiar with SimpleSite through one of our local website services: 123hjemmeside, 123hjemmeside, 123minsida, 123kotisivu, 123website, 123siteweb, 123homepage, 123miweb, 123webseite, 123sait, and 123paginaweb.
Contact info
Copenhagen, United States
- customerservice@simplesite.com
- www.simplesite.com
Simple Site Review
Simple Site made it so easy for me to share the thing that I love to do! Editing is a breeze. Uploading videos and pictures is simple and I think the cost per month is very fair.
The only thing I would change is to add more options to personalize my page.
2 May 2021
Reply from SimpleSite
Dear Carolyn,
Thanks so much for leaving us a review and letting us know how much you are enjoying your experience, we really appreciate it.
We're very happy to hear that SimpleSite allows you the opportunity to share what you love online, that is exactly what we aim to do.
The philosophy of our brand, and our promise, is that our users do not need to have technical knowledge, learn programming, HTML or JavaScript. They can achieve great results in just a couple of clicks using our interface, and that is what sets us apart from other site builders, the simplicity of creating and developing sites with the least expenditure and effort.
Since our website builder is meant to be simple, we work with templates and limited choices, to make it easier for our customer to make choices when it comes to building their website. It is possible to create a very personalised website by mix and matching the different content features and using your own pictures and text, to create your very own website.
Should you require tips or tricks on how to do that, please do not hestitate to reach out to our customer support (customerservice@simplesite.com). We are always available to help.
All the best,
SimpleSite
Easy to use, great customer service.
I have been using simplesite.com for a few years. I enjoy the easy way the site works to navigate. It allows for the freedom to design your own pages or your can use their ready made templates. They have a special way of promoting your site which is without tags. I never really did much to promote my site and yet I have almost 3000 clicks on one of them. I did not purchase a plan because for me the site is for a hobby more than anything else. They have offered me a very low cost monthly rate too. The people who run the site are very courteous and help with all my questions even though I am a free customer. Thank you simplesite.com!
1 May 2021
Unprompted review
Reply from SimpleSite
Dear Carolyn,
Thanks so much for leaving us a review and letting us and others know your experience, we really appreciate it. Regardless of whether you are on our basic free plan or a paid customer, we treat all our user equally in helping them create their website of their dreams. So, we're very happy to hear that our customer service and our basic free plan has helped you get started on your very own website.
We hope you continue to enjoy your website with us, and should you have any more questions, remember we are always available to help.
All the best,
SimpleSite
At times I felt lost in the site,for a…
At times I felt lost in the site,for a first time user you have to pay attention, but its a great site.Thanx
29 April 2021
Reply from SimpleSite
Dear Mari,
Thanks so much for leaving us a review, and letting us know your experience. Although we are sorry to hear you struggled getting started, we are happy to hear that you find our service great after all.
Remember, if you need any help or support in creating the website of your dreams, our support team is always available to assist your, please do not hestitate to email us at customerservice@simplesite.com and we'll get back to you as soon as possible.
All the best,
SimpleSite
SimpleSite is a good company to deal with
SimpleSite is a genuine web-site creation service company assisting people who want to create their own website. In my recent dealings with them, I have found them to be responsive, easily contactable and trustworthy. I would definitely recommend them for any website creation services that you require.
29 April 2021
Unprompted review
Reply from SimpleSite
Dear Sheree,
Thanks so much for taking the time to leave us such a nice review! We really appreciate it and are very happy to hear that you would recommend our service to others.
We are also happy that our customer support team has been able to assist you so well, and we'll make sure to pass on your compliments to our team, who will be highly delighted to receive such high recommendations. Thank you so much again.
We hope you continue to enjoy your website with us and wish you all the best in your website creation endeavours.
All the best,
SimpleSite
This is an easy system to set up and…
This is an easy system to set up and launch your website.
27 April 2021
Reply from SimpleSite
Dear Pam,
Thanks so much for leaving us a review, and letting us know you find our service simple to use we really appreciate it. We're very happy to count you among our users, and hope you continue to enjoy your website with us.
Please do not hestitate to reach out to our customer support (customerservice@simplesite.com) if you have any questions. We are always available to help.
All the best,
SimpleSite
It’s a great website to use.!!
27 April 2021
Reply from SimpleSite
Dear Garry,
Thanks so much for leaving us a review, and letting us know you think our service is great to use! We really appreciate it and are very happy to hear that you would recommend us to others.
We hope you continue to enjoy your website with us, and please do not hestitate to reach out to our customer support (customerservice@simplesite.com) if you have any questions. We are always available to help.
All the best,
SimpleSite
I found this whole system so easy to…
I found this whole system so easy to work with and had my website set up in a matter of days. I would highly recommend simplesite to anyone wanting to build a website from scratch. They are incredibly supportive and guide you through the whole process in creating a beautiful, custom designed website
26 April 2021
Unprompted review
Reply from SimpleSite
Dear Terri,
Thanks so much for taking the time to leave us such a wonderful review, we really appreciate it! We're very happy to hear that creating a website with SimpleSite has been easy and straightforward for you - that is exactly our premise!
We hope to offer people with limited IT knowledge the opportunity to create their very own website, with no complicated coding or difficult choices. If you still get stuck, as you mention, our support team is always there to assist you, to help you in creating your dream website.
We hope you continue to enjoy your website with us, and please do not hestitate to reach out to our customer support again. We are always available to help.
All the best,
SimpleSite
i like the ease of the site
i like the ease of the site, I like creating the site. I would like to see more flexibility with the size and formatting. I would also like more items available for shopping and linking Pdf files.
thanks
25 April 2021
Reply from SimpleSite
Dear parahkiyah AusraAl Begum,
Thanks so much for leaving us a review with your feedback, we really appreciate it.We're very happy to read that in general you enjoying creating your website with us.
The philosophy of our brand, and our promise, is that our users do not need to have technical knowledge, learn programming, HTML or JavaScript. They can achieve great results in just a couple of clicks using our interface, and that is what sets us apart from other site builders, the simplicity of creating and developing sites with the least expenditure and effort.
Since it is impossible to create a site designer that satisfies the needs of 100% of users, we offer our focus and expertise to those users in need of a simple tool, and we understand that our template is therefore limited in its options.
That means we do not offer the option to upload PDFs, but it is possible to link to an online cloud containing your PDF files. As well as sizing and formating of content sections, althought it is less flexible as we work with pre-formatted templates, it is possible to find workarounds to optimizing your website to your liking by placing content sections as placeholders.
If you need any help, suggestions or tips in creating your website, we suggest you reach out to our customer support (customerservice@simplesite.com) directly. We are always available to help.
All the best,
SimpleSite
Very low services for the cost price
24 April 2021
Reply from SimpleSite
Dear Michalis,
We're sorry to read you feel this way. Perhaps you could explain in more detail what services do not meet your needs? Or contact us directly through our customerservice by writing an email to customerservice@simplesite.com, to see if we can help you with any of your questions?
Please keep in mind that the philosophy of our brand, and our promise, is that our users do not need to have technical knowledge, learn programming, HTML or JavaScript. They can achieve great results in just a couple of clicks using our interface, and that is what sets us apart from other site builders, the simplicity of creating and developing sites with the least expenditure and effort.
To stay in line with our brand promise we also offer an all-in-one subsription, which includes website hosting, domain hosting and access to all our features at one price. In comparison to other website builders, who charge additional costs for extra features, this is a bargain.
However, we do understand that it is impossible to create a site designer that satisfies the needs of 100% of our users, that's why we offer our focus and expertise to those users in need of a simple tool, and we understand there are separate solutions in the market for advanced users.
We apologize for any inconvenience this may cause you and thank you in advance for your understanding.
Wishing you all the best,
SimpleSite
The site is easy to use and I like the…
The site is easy to use and I like the way it looks on my website.
22 April 2021
Reply from SimpleSite
Dear Dennis,
Thanks so much for leaving us a review, we really appreciate it.
We're very happy to hear that you think our service is easy to use, that is exactly SimpleSite's premise.
We hope you continue to enjoyr your website with us, and please do not hestitate to reach out to our customer support (customerservice@simplesite.com) if you have any questions. We are always available to help.
All the best,
SimpleSite
Simplesite with extraordinary service
Simplesite has been our host provider for over 2 years and I find it so simple to use and edit but on the occasion when I have needed their support I have consistently found them so helpful giving me the impression they genuinely want to help me and are always prepared to go the extra mile. The team is always friendly, highly professional and knowledgeable. I cannot rate them highly enough and have no hesitation in recommending them to anyone looking for a totally user friendly website maker.
Jennifer (New Zealand)
19 April 2021
Unprompted review
Reply from SimpleSite
Dear Jennifer,
Thanks so much for taking the time to leave us such a lovely review, we really appreciate it. We're also very happy to hear that you've been a customer with us for so long and that you continue to enjoy our service!
The premise of our product is to make website building simple for anyone, but our customer support is always there to assist you along the way. So, thanks for letting us know that this is exactly your experience!
We hope you continue to enjoy your website with us, and remember if you have any questions, we are always available to help.
All the best,
SimpleSite
I haven't had any issues with my…
I haven't had any issues with my website and everything seems to be going smoothly.
19 April 2021
Reply from SimpleSite
Dear Denise,
Thanks so much for leaving us a review, we really appreciate it.
We're very happy to hear that you haven't hadden any issues with your website and that building it is going smoothly so far.
Should you encounter any problems, have any questions or simply want tips and tricks in getting the most out of your website, do not hesitate to reach out to our customer support (customerservice@simplesite.com). We are always available to help.
All the best,
SimpleSite
Fully Satisfied…
Fully Satisfied
I have not been on my website for quite awhile, but I am quite satisfied with it. It is easy to navigate, and very attractive. I am looking forward to revitalizing it very soon. I know it will be easy.
16 April 2021
Reply from SimpleSite
Dear Violet,
Thank you for sharing your experience!
It's great to hear that you are satisfied with your website and it's appearance, and the simplicity our platform offers. We would be glad to assist you if you need a hand when making new changes to your site, so if you feel like you could use some assistance feel free to reach out to us at customerservice@simplesite.com letting us know what you want to achieve. We will be glad to help!
Kind regards,
Simplesite
Reply from SimpleSite
Dear John,
Thank you for taking the time to rate us!
We are glad to hear that you are happy with your website's design, and we hope you have found your way around the editor through our tutorials and walkthroughs. Know that if you ever need any help with your site, you can reach us at customerservice@simplesite.com where we will be glad to assist you!
Kind regards,
Simplesite
simplesite we need to fix this disfunctional site !
Tom Manier
Fri, Apr 9, 8:25 AM (4 days ago)
to Thomas, Joseph, Bob, John, Justin, Thomas, Byron
Hello Byron, to date I've sent you all the "back up" (3 emails with files and photos) I was able to find. Additionally I suggested archive.com (older content from many sites). As for an "online catalog", surely you jest? My old online catalog was a work encompassing hundreds of hours and spans nearly 20 years of work, building and input by my family, employees and myself, and It worked! My prior website was what you folks lazily used to hyperlink many of the photos that are now missing after my .biz site went dark as was planned. You folks charged me to build this dysfunctional web site and continue to charge me monthly for a website that's broken. With due respect, Simplesite is wanting ME to help fix your mess. This website is my livelihood and has been FUBAR since Simplesite launched it, and instead of making me money it's costing me. Simple site needs to fix it NOW or face legal action! Just this week I was asked why a part that was stated and represented on my site had a completely mismatched price and description. That call alone cost Us $3K . Right now my Simplesite "website" is merely a PAGE for information to call me. I could make that type of site on Godaddy for free! Please advise today as to what you folks intend to do to get this matter resolved Tom Manier Jr CEO JJRT inc. Jet Boat Performance .
13 April 2021
Unprompted review
Reply from SimpleSite
Dear Tom,
We're very sorry but unfortunately it is unclear what your Trustpilot is referring to.
It seems you have copy/pasted an email refering to ''Byron''. We are unsure how this is related to your SimpleSite.
We're sorry if you are having issues with a website hosted with us. However, we checked our communication, but could not find any emails related under your name Tom Manier nor your business name ''Jet Boat Performance''. It is therefore impossible for us to assess what issue you are facing.
It is always best to directly contact us by sending an email to customerservice@simplesite.com. You will receive an email confirmation that we have received your request and we aim to reply within 48 hours. Please ensure you write from the email address registered to your account, so our team can easily look through your account details and see if there is anything wrong.
Please remember that SimpleSite is what it is: a simple website builder. Aimed at helping people with limited IT knowledge get online. Anyone can create their very own website through our our service at www.simplesite.com. SimpleSite does not offer website-building for you, but allows you to build it yourself using our template.
For now we are sorry we cannot assist you or provide you further information as we have no reference based on your review. We kindly ask that you contact us and update your review to reflect a more clear and honest review of SimpleSite.
Looking forward to hearing from you and wishing you all the best,
SimpleSite.com
Such an easy to use system
Such an easy to use system - a necessary asset to most in today’s shrinking and touchable world.
11 April 2021
Unprompted review
Reply from SimpleSite
Dear Paula,
Thanks so much for leaving us a review, we really appreciate it.
We're very happy to hear that find our system easy to use, that is precisly our core value!
We hope you continue to enjoy your website with us, and please do not hestitate to reach out to our customer support (customerservice@simplesite.com) if you have any questions. We are always available to help.
All the best,
SimpleSite
I have been using this site since 2018
I have been using this site since 2018. It’s simple like the name suggest and easy to use. I couldn’t imagine a better system.
11 April 2021
Reply from SimpleSite
Dear Shelby,
Thanks so much for leaving us a review and for being a long-term customer with us, we really appreciate your loyalty and kind words.
We're very happy to hear that find our system easy to use, that is precisly our core value!
We hope you continue to enjoy your website with us, and please do not hestitate to reach out to our customer support (customerservice@simplesite.com) if you have any questions. We are always available to help.
All the best,
SimpleSite
1euro is good for me.a good day to have.proplan i know.to tawers.ok
1euro is good for me.a good day to have
10 April 2021
Unprompted review
Reply from SimpleSite
Dear Paul,
Thanks so much for taking the time to leave us a review. We're very happy to count you among our users.
We're very happy that our 1 euro domain offer was of value to you. Please note that this is only the price for buying a FREE domain name and one month PRO subscription. For full details of our pricing and subscription, check out our website: www.simplesite.com under FAQ.
We hope you continue to enjoy your website with us, and please do not hestitate to reach out to our customer support (customerservice@simplesite.com) if you need help creatingt he website of your dreams. We are always available to help.
All the best,
SimpleSite
They Renew your package with without…
They Renew your package with without confirmation.
Which is a different amount than what you paid the first time.
If you look at their reviews not just on here you will see that a lot of people have had similar problems.
Do not use this company they’re awful
They have replied to me on this site but still haven’t replied to me personally.
I guess my personal email isn’t considered as important.
As I said awful
9 April 2021
Unprompted review
Reply from SimpleSite
Dear D. Davis,
Thank you for your feedback. We're very sorry to hear you feel this way. Please allow us to explain.
To upgrade to PRO and register for a paid subscription, you need to log in to your website editor, select your domain name, accept the terms of use (otherwise our system will not allow you to continue), and manually enter the card information for the initial payment.
Our domain offer is a special deal which allows you to buy a domain name at the price of 1 €/$ and get your first month PRO subscription for free, after which you continue with our regular subscription pricing.
During the registration process, we show the information about our payment structure and the automatic payment service. This information is also included in our Terms of Use, which you had to accept to proceed with the initial payment.
SimpleSite also sends registration emails, which confirm your website and payment plan, including our contact details, so you can reach out to our customer service at any time.
It is unfortunate if you didn’t take some time to read the information we supplied during this process or on our main website www.simplesite.com, or if there was any misunderstanding.
If you contact our customer support directly (customerservice@simplesite.com) we would be happy to clear any misunderstanding and help you change or cancel your subscription. Furthermore, your website editor offers you the possibility to cancel the automatic payment service and/or delete your website yourself at any time.
We hope to have cleared up any misunderstanding and look forward to assiting you through our customer service.
Have a good weekend ahead.
All the best,
SimpleSite
Updated reply:
Dear D. Davis, we're very sorry to hear that our reply hasn't cleared up the information for you. Please keep in mind that Trustpilot is a review platform, not our customer service. We do not see your email address or account details connected to your website with us through Trustpilot. That is also why we ask that you reach out to us directly through customerservice@simplesite.com, so that we may assist you through our regular support channel. Let us kindly remind you that you receive an email confirmation upon sending us an email, to confirm we have received it and that we aim to reply to all emails within 48 hours. We hope to clear up any more misunderstandings as soon as possible. Thank you for reaching out to us. All the best, SimpleSite
Total excellence!
8 April 2021
Unprompted review
Reply from SimpleSite
Dear Dan,
Thank you for taking the time to rate us 5 stars!
It's great to hear that you are so satisfied with our service. Remember that our support team is here to help you develop and grow your website! You can reach us at customerservice@simplesite.com letting us know what your goals are, we will be glad to assist you in the process.
Kind regards,
Simplesite
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