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Simmer Eats Reviews 

13,232
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality meals, noting their freshness and impressive flavors. Many find the service incredibly convenient, saving significant time on meal preparation while supporting healthy eating goals. People also highlight the excellent customer service, with staff often described as helpful and responsive, and the overall user experience is frequently commended. However, some customers noted issues with delivery, including missing orders, late arrivals, or meals delivered lukewarm. A few other people also felt that product quality was inconsistent, with some meals tasting awful or not meeting expectations, and occasionally receiving incorrect items or selections.

What people talk about most

Product

People report positive experiences with the product, praising the freshness, quality, and flavor of the... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the freshness and overall... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the seamless,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting quick replies and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service incredibly convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had a very positive experience with Simmer Eats. The meals are tasty, convenient, and arrive well packaged. It’s made eating healthier much easier on busy days. Customer service has also been exc... See more

Company replied

Rated 4 out of 5 stars

I've been using the service for 3 weeks now and enjoying the ease of the meals. I would be nice to have some simple dishes too though as it can feel a little over indulgent at times but overall it's... See more

Company replied

Rated 4 out of 5 stars

The meals are brilliant and delivery reliable. On the third week, I did not receive an email reminding me to pick meals and so these were chosen for me- please make the reminder emails consistent! Cus... See more

Rated 5 out of 5 stars

I’ve been thoroughly impressed with Simmer Eats overall. The ordering process was seamless, and delivery arrived right on schedule without any issues. The meals are extremely convenient having zero... See more


Company details

  1. Meal Delivery

About Simmer Eats

Written by the company

We are Simmy and Jhai, the brothers and co-founders behind Simmer. Our story started small. A kitchen in Hitchin and a hunger for more. Enjoy life and food to the fullest. Enjoyment in every mouthful.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.3

All reviews

(13,232)

7,004 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Difficult to cancel

The process to cancel is very difficult

28 July 2026
Simmer Eats logo

Reply from Simmer Eats

Hi Craig,

Thank you for your feedback. We're sorry to hear you found our cancellation process difficult — that's not the experience we want anyone to have, and it's something we're actively looking into improving. If you have any further suggestions, please do reach out to me directly at charlotte@simmereats.com.

Charlie 🧡

Rated 5 out of 5 stars

Tried a few different companies for…

Tried a few different companies for meals but Simmer Eats is by far the best I have tried. Quick blast in microwave and you have a lovely nutritious meal. Zidane like to touch base with customer to have that 1 to 1 experience.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Quality!

Food is of good quality, very tasty, filling and I’m enjoying the range of choice. Deliveries have been spot on and customer service is fantastic, shout to Maria doing a great job in that department.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional choice of meals to pick…

Exceptional choice of meals to pick from, incredibly user friendly website and ordering system and above all and key is the food tastes amazing. This service takes all the hassle out of meal times while keeping them enjoyable.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing food

Amazing food, always delivered on time and a massive range of meals to chose from so you never get bored, and lilly from simmer is always great sending emails to keep in touch helping you with your needs!!! Definitely recommend

28 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

Honestly 1 star is too many by far for this poor excuse of a company. Orders go missing and leave you without food for the week with no refund unless you fight for it, only credit off next weeks box. Or orders go missing(meant to be delivered Sunday, told it would be delivered Monday after sitting in a hot warehouse over the weekend) and then they ignore your emails as there’s no phone number to contact them on and you can see why when you see the many negative reviews. Cancelling the subscription is a maze of its own as well which is hard to do when they don’t answer your emails. Terrible to none customer service that just copy and paste replies. AVOID.

26 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Rose,
Thank you for speaking with us on the phone, and we're glad we were able to get this resolved directly with you.

We're sorry for the experience you had. That's not the level of service or communication we want anyone to have to deal with, and we understand the frustration with cancelling on top of it.

Thank you for your patience while we sorted this out, and please don't hesitate to reach out directly if anything else comes up.
Charlie 🧡

Rated 4 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience with Simmer Eats. The meals are tasty, convenient, and arrive well packaged. It’s made eating healthier much easier on busy days. Customer service has also been excellent whenever I’ve needed help. I’d definitely recommend Simmer to anyone looking for high-quality ready meals.

28 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

We're so happy to hear you've had such a positive experience with us! It's wonderful that our tasty and convenient meals are making healthy eating easier for you. Thank you for your kind recommendation! 🧡

Rated 1 out of 5 stars

The meals are average in quality and…

The meals are average in quality and large does not mean large, they come with only 5 days to eat them and they can't be frozen. Smallest order seems to be 6 meals.

The bang average food though is nothing compared to how they want to suck you in and then make it really difficult to cancel. The account where you order food has zero way to cancel a subscription. There is a shadow account you have to access from a link in an email and then at every step its hard sell to keep you subscribed. The UI focus buttons are trying to force you to stay with the link to continue to cancel being small and not the focus of the screen.

This is like most meal services, their aim is to bring you on board with an offer then keep you largely against your desire by making it so hard to cancel your subscription. They don't care if you want the food they just want you subscribed

27 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Ryan,

Thank you for the detailed feedback, and sorry to hear the meal sizing, shelf life, and minimum order didn't work well for you, as well as the difficulty cancelling.

We did reach out to discuss this further, and we appreciate you taking the time to talk it through with us. If anything else comes up, please don't hesitate to get back in touch.

Thanks again for sharing your experience.
Charlie 🧡

Rated 5 out of 5 stars

Amazing

Food is great quality and so much flavour in every meal. Makes our life so much easier without having to sort out dinners after work

27 July 2026
Rated 1 out of 5 stars

you’ll waste more time than save time

website says meals will be at safe temperatures during the delivery window, yet mine came without any ice packs in the box and lukewarm meals. only was notified of delivery one hour before while i was on the way to work (9.30am), meals arrived 10.41am and came home at 7.30 to this disappointment. do not recommend at all.

27 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Winona,
Thank you for the feedback, we're really sorry to hear what happened with your delivery. We are investigating this as a matter or urgency.

We also hear the frustration on the short delivery notice, an hour's warning while you're already on your way to work doesn't give much room to plan around it, and that's worth us looking into.

Thank you for giving us the chance to resolve this, and please don't hesitate to reach out if anything else comes up.
Charlie 🧡

Rated 4 out of 5 stars

I buy these for my son as I am vegan…

I buy these for my son as I am vegan and hate cooking meat, he loves them, the only complaint I have is that there isn't always enough dairy free choices so I sometimes have to double up his meals. Can't fault the customer service, Samuel keeps in contact to make sure everything is going well.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service fantastic food I've…

Brilliant service fantastic food I've only been a member two weeks and i already know it's a long term relationship. So convenient but yet so tasty and also good for me. Thank you Lily for the prompt to review as i should have done last week.

20 July 2026
Unprompted review
Rated 2 out of 5 stars

Would not unsubscribe me from emails

I used simmers eats for a few months during a very busy time of year and it was super helpful. However, I canceled my membership because I no longer needed that help and extra cost. I unsubscribed from emails 3 times and still received updates/offers despite this. Unfortunately have now had to block it entirely.

27 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Clara,
Thank you for the feedback, and we're really glad Simmer Eats was a helpful option for you during that busy stretch, that's exactly what we hope to offer.

We're sorry to hear about the email issue, though. Unsubscribing should work the first time, and having to block us entirely after trying three times is a fair complaint. We'd like to look into why that kept happening on our end, if you're open to it, please reach out with the email address affected so we can investigate and make sure it's properly resolved.

Thank you again for giving Simmer Eats a try, and apologies for the inbox trouble on the way out.
Charlie 🧡

Rated 3 out of 5 stars

I am finding it a bit expensive

I am finding it a bit expensive, maybe i am behind the times. Can't see me keeping it for long :(

22 July 2026
Simmer Eats logo

Reply from Simmer Eats

Hi Jane,
Thank you for the honest feedback! We totally understand, cost is a big factor for everyone, and we want you to feel it's worth it.

If it helps, do keep an eye out for offers or discount codes, and feel free to reach out to us directly, we may be able to help find a plan or option that suits your budget better. We'd love to keep you as part of the Simmer family if we can!
Charlie 🧡

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