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Simmer Eats Reviews 

13,201
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality meals, noting their freshness and impressive flavors. Many find the service incredibly convenient, saving significant time on meal preparation while supporting healthy eating goals. People also highlight the excellent customer service, with staff often described as helpful and responsive, and the overall user experience is frequently commended. However, some customers noted issues with delivery, including missing orders, late arrivals, or meals delivered lukewarm. A few other people also felt that product quality was inconsistent, with some meals tasting awful or not meeting expectations, and occasionally receiving incorrect items or selections.

What people talk about most

Product

People report positive experiences with the product, praising the freshness, quality, and flavor of the... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the freshness and overall... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the seamless,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting quick replies and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service incredibly convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had a very positive experience with Simmer Eats. The meals are tasty, convenient, and arrive well packaged. It’s made eating healthier much easier on busy days. Customer service has also been exc... See more

Company replied

Rated 4 out of 5 stars

I've been using the service for 3 weeks now and enjoying the ease of the meals. I would be nice to have some simple dishes too though as it can feel a little over indulgent at times but overall it's... See more

Rated 4 out of 5 stars

The meals are brilliant and delivery reliable. On the third week, I did not receive an email reminding me to pick meals and so these were chosen for me- please make the reminder emails consistent! Cus... See more

Rated 5 out of 5 stars

I’ve been thoroughly impressed with Simmer Eats overall. The ordering process was seamless, and delivery arrived right on schedule without any issues. The meals are extremely convenient having zero... See more


Company details

  1. Meal Delivery

About Simmer Eats

Written by the company

We are Simmy and Jhai, the brothers and co-founders behind Simmer. Our story started small. A kitchen in Hitchin and a hunger for more. Enjoy life and food to the fullest. Enjoyment in every mouthful.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.3

All reviews

(13,201)

6,968 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!

Has been brilliant. Meals arrive on time, taste delicious and make your time so much easier to manage. Healthy eating, also!

31 July 2026
Unprompted review
Rated 2 out of 5 stars

Food is ok

Food is ok. Some are good, some not so good.
But the biggest problem is they make cancelling hard to do

26 June 2026
Unprompted review
Rated 2 out of 5 stars

Money Hungry, leaving you doing legwork

They use DPD and take no responsibility for issues...first meal they offered a partial refund when the box was broken, ice gel in open food container and me having to wash all the other boxes (not the convenience food I'd anticipated)
2nd time DPD gave a 1 hour time slot...I had a family gathering 2.5 hours after the deadline.... so waited in which is fine. Called DPD, no driver on record. Told simmer and their response was basically 'shame'. Food left in the sun, top 2 large meals inedible.
Contacted customer service as it's difficult 59 cancel (just search Google cancel simmer and there will be a link. Like an in game Easter egg if you will...)
ACE the rep never replied. When I asked to make sure they took no more money as heard from others they're happy to do that.
Sure this company was fine when small, possibly overwhelmed or just sold out.

The same meal (as in I ordered 2 over 2 weeks in large had under 40g of chicken in one and around 60g in the second...I'm not eating this for gains but you want what you pay for.
They make it difficult to stop, hate the begging practice these days.
The dates on the food are so short....you have to know you ain't going to have impromptu guests or a meal out... Ordered 6 mains (6 dinners...with 5 days to eat them ...what?!)
Stick them in the freezer and they turn to mush.
Awful. Microwaved anyway.
Jerk chicken meals genuinely tasty.
Half the meals with potatoes have raw odd ones here and there but are generally tasty, noodle dishes other than the glass one (and lying saying couscous when it wasn't standard couscous but that's another matter) are bland and don't contain enough veg.
Most don't contain anywhere near enough greens/veg, just a tonne of chicken and rice and plenty of what the gym guys might call cheat meals... If it's true there is so little rubbish added then fair but can't say I trust these guys now after 2 S.Shows for inconvenient food.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Didn’t disapoint

Quality and value of the meals is brilliant. It has really helped me with eating more balanced, is convenient and they taste fantastic. I was very unsure when i placed my first order, but these have changed my life. Great to hear from Zidane to check in on how things were going too.

100% would recommend

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous flavours

Fabulous flavours and good portions. I love the fact that each meal has it’s nutritional content written on the packaging and all the meals have a good amount of protein in them.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

These people make the worst food ever…

These people make the worst food ever disgusting mushy food
Rock hard meat no taste at all total rubbish

30 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Ajit,
Sorry to hear the food wasn't to your taste, that's not the experience we want you to have.

If you'd like to discuss this further or raise anything specific about your order, please do get in touch with us directly.
Charlie 🧡

Rated 1 out of 5 stars

Scammed!!

Unfortunately they take money without telling you. They then wont refund you even when you give them plenty of notice. They are supposed to send email warnings to remind you to choose or cancel the weeks delivery but never send them out and if you dont do it by 1pm on a Tuesday they wont refund you for a delivery that isnt due until the following Sunday. Ridiculous do not use

21 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Danielle,

Thank you for the feedback, sorry to hear about the trouble with the reminder emails and the deadline for choosing or cancelling a delivery.

We do have a cut-off point ahead of each delivery (Tuesday 1pm for the following Sunday) so we can plan and prepare orders in time, but it sounds like the reminder emails didn't reach you as they should have. We'd like to look into this, please do get in touch with us directly with your account details so we can check what happened.

Thanks again for taking the time to share this.
Charlie 🧡

Rated 1 out of 5 stars

Terrible service

Terrible service. They never reply to your emails. And they make it so hard to cancel but will take your money so willingly. And DPD will leave your food without knocking and where it can get stolen.
The app is impossible to use and you get stuck on one page.
Cancelling is made very hard and frustrating.

27 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Steven,
Thank you for the feedback, and sorry to hear about the trouble with cancelling, the app, and the DPD delivery.

I'm glad we managed to speak directly and get things sorted for you. If anything else comes up, please don't hesitate to reach out.
Charlie 🧡

Rated 1 out of 5 stars

Do not recommend

Do not recommend. They make cancelling hard to do and they took payment after 2 days of inititally buying it without giving me a chance to finish my meal to make a choice to continue with them.

If this is a subscription based model, please make it clear, and make it easy to cancel. The meals themselves are a bit lightweight and portion sizes can be improved, although some meals do taste nice. Due to the experience I've had I'd probably skip this and not sign up again due to their non transparent method of selling.

1 April 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi there,

Thank you for taking the time to share this, sorry to hear about the confusion around the subscription and payment timing, and about the portion sizes too.

We've tried to locate your account using the details on this review and via Trustpilot, but haven't been able to find a match. Could you please email charlotte@simmereats.com with your name/order details so we can look into this properly, particularly the payment timing you mentioned?

Thanks again for the feedback on transparency and portions, it's helpful for us to hear.

All the best,
Charlie 🧡

Rated 5 out of 5 stars

We will be continuing with the 10 meals a week.

I was a little skeptical at first because i wasn't sure the food would be good enough as we make nice food but find it difficult finding the time to be consistent. But we've been pleasantly surprised as the meals are delicious, well portioned and really convenient.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Never use them

Never use them ! All smoke and mirrors ! I skippe w/c 3 August yet they charged me £54.72 they say Tuesday is cut off poky but I had skipped and they was no email asking me to close my meals, they replied days after with “health and happiness “ after o beg for my money bag and explain my mental health, autism ? You see two Asian lads smiling and making millions but who suffers ? Use customers ! You see athletes and celebrities value this disgusting company , small business I think not ! Avoid them at all costs ! To trust them ! They don’t know anything about customer services ! When things go wrong they blame the customer !! I skipped the week so why charge me why ? They leave one feeling suicidal :(

30 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Anis,
Thank you for speaking with us, and I'm really sorry to hear how much distress this caused you.

I'm glad we managed to speak directly this morning and get the charge resolved. Please do reach out to us any time if anything else comes up, we're here to help.

Wishing you all the best.
Charlie 🧡

Rated 1 out of 5 stars

Food was OK - Inflexible service - Dont miss your deadline for choices or they send you low protein options instead of regular choices

Food was OK, expensive overall. Inflexible service - Don't miss your deadline for choices or they send you low protein options instead of regular choices.

30 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Shayne,

Thanks for the feedback, glad the food was okay overall, and sorry to hear the pricing and deadline flexibility weren't quite what you'd hoped for.

Glad we managed to speak and get things sorted on our call. If anything else comes up, please don't hesitate to reach out.
Charlie 🧡

Rated 5 out of 5 stars

Simmer has made things so much easier

Simmer has made things so much easier for me as I continue to cut and get to the weight I want to be! Fresh, delicious meals which are easy to cook have been a massive help - thank you.

30 July 2026
Unprompted review

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