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SIG Roofing Reviews 

367
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff who consistently go above and beyond to provide expert advice and quickly source required products. People also highlight the exceptionally reliable delivery service, noting that orders always arrive on time and drivers are exceptionally polite and accommodating. Some reviewers were not happy with customer service, mentioning poor communication, a complete lack of assistance, and unhelpful staff at specific branches. A few people also experienced frustrating delays with their scheduled deliveries or received damaged goods that unfortunately required extra attention to resolve.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, extensive... See more

Service

Users describe positive interactions with service, highlighting fast and reliable support from knowledgeable... See more

Product

Reviewers mention positive feedback about product quality and availability, highlighting a comprehensive... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast turnaround times and... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers reporting that staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shannon at st ives branch in Cambridgeshire has really transformed your experience at SiG. Very helpful and sees your project till the end. Nothing is ever too much trouble and makes you feel you wan... See more

Company replied

Rated 5 out of 5 stars

We have been doing business with Portsmouth SIG over the last five years and couldn't praise this branch enough. All of the gents are polite, respectful and always go the extra mile. we would like to... See more

Company replied

Rated 5 out of 5 stars

Every person I dealt with at SIG, from Branch Manager to Delivery Driver, was completely positive and helpful - nothing was too much trouble. Calls were always returned in a timely manner. One of the... See more

Company replied

Rated 5 out of 5 stars

The only merchant in the town to help nothing was too much trouble for the young lady. Dawn talked me through some different options helping me decide on the most suitable products. Order placed... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Roofing Contractor
  3. Solar Energy Equipment Supplier

Written by the company

If you’re looking for a roofing partner that delivers reliability, choice, and support, we offer one of the most comprehensive solutions in the industry. With over 40,000 roofing products in stock, we give you unbeatable variety - whether you’re working on a small residential repair or a large-scale commercial project. Our range includes trusted top brands sourced directly through our nationwide network, ensuring consistent quality and dependable supply. We operate specialist branches dedicated to pitched, flat, commercial, industrial, and solar roofing, meaning you always get tailored expertise for the exact type of project you’re managing. To keep your schedule on track, we provide flexible delivery options, including next‑day delivery on many items, so materials arrive when and where you need them. To support confident planning and accurate budgeting, we offer a FREE estimating service, helping you cost your work quickly and precisely. Plus, our sample and matching service ensures that every product aligns perfectly with your project’s requirements - no guesswork, no compromises. Whether you’re an independent tradesperson or managing major builds, our flexible cash and credit accounts are designed to fit the scale and flow of your workload. Ultimately, we’re here to make every roofing project simpler, smarter, and more successful.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

367 reviews

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4.7

All reviews

(367)

314 reviews in the last 12 months

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Rated 5 out of 5 stars

Always reliable and on time with…

Always reliable and on time with deliveries also excellent customer service at the Manchester branch

6 February 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Lee,

We're happy to hear that our deliveries are reliable and on time. We appreciate your kind words about our customer service at the Manchester branch. Thanks for your feedback.

Thanks, Sophie

Rated 5 out of 5 stars

Great lads and customer service,

Great lads and customer service,

22 January 2026
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Reply from SIG Roofing

Hi Holt Exteriors,

We appreciate your kind words and are so glad you had a positive experience with our team and service. Thanks!

Thanks, Sophie

Rated 1 out of 5 stars

Stop with the unsolicited junk text…

Stop with the unsolicited junk text messages at 630 am

2 February 2026
Unprompted review
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Reply from SIG Roofing

We apologise that unwanted messages were sent so early. We'll investigate to prevent this from happening again. Thank you for your feedback.

Thanks, Sophie

Rated 5 out of 5 stars

Top lads and always a top service

Top lads and always a top service. Will never use different roofing merchant unless we have to. Highly recommended.

30 January 2026
Unprompted review
SIG Roofing logo

Reply from SIG Roofing

Hi Sonny,

We're happy to hear that you consistently receive excellent service from our team. We appreciate your recommendation and continued loyalty. Thank you!

Thanks, Georgie

Rated 5 out of 5 stars

Great customer service

Great customer service. Very professional, helpful and friendly.
With great prices. What else do you want.

1 December 2025
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Reply from SIG Roofing

Hi Abtar Mudhar,

Thank you for the 5 star review! We are happy to hear that you found our customer service to be professional, helpful and friendly and appreciate your positive feedback regarding our prices.

Thanks, Georgie

Rated 5 out of 5 stars

Fantastic delivery service to a tricky…

Fantastic delivery service to a tricky site by the driver Ollie thanks for safe and quick delivery service from Sig Lewes.

20 January 2026
Unprompted review
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Reply from SIG Roofing

Hi Martyn,

We're happy to hear that you received a fantastic delivery service to a difficult location. We appreciate your positive feedback regarding the safe and quick delivery and will share with the team.

Thanks, Georgie

Rated 5 out of 5 stars

SIG Swindon are INCREDIBLE

Every person I dealt with at SIG, from Branch Manager to Delivery Driver, was completely positive and helpful - nothing was too much trouble. Calls were always returned in a timely manner. One of the best Companies I have dealt with. They went above and beyond consistently, even sourcing my roof tiles from another depot in the North of England!

8 January 2026
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Reply from SIG Roofing

Hi Chris,

We're happy to hear that every person you interacted with was positive and helpful! It's great to know our team consistently went above and beyond to meet your needs, even sourcing materials from another location. Thank you for your wonderful feedback - we'll pass it on to the team for you.

Thanks, Sophie

Rated 5 out of 5 stars

Great company really approachable

Great company really approachable and good to work with

1 December 2025
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Reply from SIG Roofing

Hi Colin,

We are happy to hear that you find our company approachable and easy to work with. Thank you for your positive feedback; we appreciate it.

Thanks, Sophie

Rated 5 out of 5 stars

Great with price and guys are good…

Great with price and guys are good behind the desk

12 January 2026
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Reply from SIG Roofing

Hi Matty,

We're glad you found our prices great and our team helpful. Thank you for your positive feedback; we appreciate it a lot!

Thanks, Sophie

Rated 1 out of 5 stars

Incompetent Staff with new customer service

Awful company who actually cost their customers money. The branch in Rayleigh seems to be run by their driver who refuses to deliver orders. I stopped ordering in November after 14 years as a customer. Some branches have a great service some seem to avoid work at any cost. But after spending £45K the first half of this year it had to stop mainly due to my account manager and whoever answers the phone in a empty office at head quarters. No ones wants to take responsibility for their failures but seem to have great communication chasing up payments. My account manager based in Romania starts hassling for money around ten days before due he then proceeds to hassle you by email that the invoices have not been paid. They must be the only company that believes when your accounts are due on the 1st of the month that they are cleared on the 2nd of the month. Thats right they give you 24hrs to make a payment otherwise you get an email reminder every day. I had this all year but the new year was the last straw paid on the 26th and hassled on the 1st of January by my Romanian accounts manager.
Since then I have spent over £20K with my new supplier its amazing how incompetent staff can cost a company especially when times are getting harder.

1 January 2026
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Reply from SIG Roofing

Hi Darren,

We appreciate you sharing your experience. I've passed your feedback on to Donna at SIG Roofing Rayleigh and I understand that she's been in contact.

We're sorry to hear about the issues with deliveries, account management, and payment reminders. This falls short of the service we aim to provide. We'll investigate these concerns to improve our service. Thank you for your feedback.

Thanks, Sophie

Rated 5 out of 5 stars

We use Sig for all guttering and flat…

We use Sig for all guttering and flat roofing products. Prices are always competitive and staff are friendly!

18 December 2025
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Reply from SIG Roofing

Hiya!

We're happy to hear that you find our prices competitive and our team friendly when purchasing guttering and flat roofing products. Thank you for your positive feedback!

Thanks, Sophie

Rated 5 out of 5 stars

Staff were great and very helpful

Caroline and office staff were excellent with A1 customer service, couldn’t do enough for the customer. Guys in yard were very helpful and polite to, would defo be first choice to use again.

15 December 2025
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Reply from SIG Roofing

Hi Mr Hiles,

We're happy to hear that you received excellent customer service from our team! We appreciate your kind words and are glad our staff were so helpful. Thank you for the positive feedback!

Thanks, Sophie

Rated 5 out of 5 stars

Been using this roofing supplier for 30…

Been using this roofing supplier for 30 plus years
Delivery’s are always on time and they never let you down
Just because they are a big roofing supplier
Don’t be fooled they price very competitively

9 December 2025
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Reply from SIG Roofing

We appreciate your long-term patronage and are so glad our deliveries consistently meet your expectations. It's great to know our competitive pricing works for you. Thanks for your feedback!

Thanks, Sophie

Rated 5 out of 5 stars

Top service!

Top service!! Alex has been super helpful from start to finish. Highly recommend

8 December 2025
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Reply from SIG Roofing

Hi Ravi,

We're happy to hear that you had such a positive experience! Thank you for your kind words and for recommending our service.

Thanks, Sophie

Rated 5 out of 5 stars

Excellent service

Excellent service

5 December 2025
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Reply from SIG Roofing

Hi Bob, Thanks for taking the time to share your review. Sophie

Rated 5 out of 5 stars

Excellent experience

Excellent experience, would use again.

20 November 2025
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Reply from SIG Roofing

Hiya!

We're glad you enjoyed your experience! Thank you for your positive feedback; we appreciate it, and we look forward to assisting you again.

Thanks, Sophie

Rated 5 out of 5 stars

After phoning up other suppliers you…

After phoning up other suppliers you were the best price
So helpful as well

7 November 2025
SIG Roofing logo

Reply from SIG Roofing

Hi Danny,

We're happy to hear that we offered the best price and were helpful. We appreciate you taking the time to leave us this positive feedback!

Thanks, Sophie

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