Shutterfly Reviews 30,051

I’d give a zero

I had an issue with delivery for one of the products ordered and called customer service. Not only did they replace the product immediately, it arrived within five days! What I received was above and beyond customer support and the product created was absolutely beautiful!! Will recommend to everyone I know, thank you Shutterfly!!

Every year my brother and I collaborate on making a pictorial journal of all the people in our extended family. We work hard at being sure that everyone is well represented, and that everyone gets a copy of the calendar we make together. It is treasured by the whole family. We have really enjoyed Shutterfly's ongoing efforts to make available creative tools, allowing us to customize templates, and offering such a large variety of templates that we can be really artistic about it. They also have amazing customer service, helping us to get all of these out to all the different families by Christmas. We are very very appreciative.

The customer service representative quickly handled my issues after asking qualifying questions about my purchase. I was happy with the result being a new product being shipped -to the same mailing address- as the original product was not received, even slightly outside of the window and after a confirmation of delivery was provided. It was noted by the Shutterfly representative that it must have been a mistake on the delivery service's end. I appreciated the opportunity to have the item reshipped, without much question.

Shutterfly
Recently both CVS and Snapfish advised they would close my accounts and clear the pictures I had stored with them due to my lack of orders on those sites. In turn, I moved all of those stored pictures and placed them on a hard drive that I can access whenever I want to.

I’ve relied on Shutterfly instead of CVS and Snapfish, mainly because they reduce the cost of their products often enough to make shopping at Shutterfly a smart choice.

It's particularly helpful to have my older pictures accessible through the site – some of these reach back more than ten years. The site also does a good job of automatically filling photo books when I’m drawing from several years of jpgs.

I’ve found the quoted turn-around times to accurately account for when I could expect delivery of the photo books I’ve created, and I’ve found the products – primarily photo books that I give as gifts – are well-made and reasonably priced.

The customer service representative at Shutterfly was professional and knowledgeable. She was able to quickly research my concern and explained how I could avoid the same issue in the future. Even though I could have avoided the issue with a final editing step, I was offered compensation. This is excellent service.

Made me sign in many times. Said they sent me email to change password and I didn’t get it. Said I had to use a full computer and couldn’t use my phone. Tried to share a project and it would only bring up the first page. No phone or email to find out what the heck is going on 😠👎🏻
NOW THEY CHARGED ME AND I DIDN’T ORDER ANYTHING

Quick turnaround time for a draft of the picture book. Utilized all of the pictures I provided, except 1. Great layout and design. I only made one change, flipped two pictures and ordered. Pleasantly surprised at the high quality and attention to detail!

The customer assistance professional listened, understood my issue and helped to solve it that very day. Shutterfly has my gratitude, my continued patronage and my high recommendation!

Extremely helpful! I was using Shutterfly for a special project and had to call Customer Service a few times for assistance. And each representative did an exceptional job, consistency is rare nowadays. Well done! I’m working on my next project and will definitely be using Shutterfly!

I called customer service regarding the printing of my photo book order - the pages were cut off on the bottom. The representative listened attentively to my concern and details. He acknowledged the issue and placed a rush re-order so I would have the books in time for gifts,

Good experience building the design of the puzzle. It was sent much sooner and delivered ahead of schedule which we appreciated.
I ordered two separate puzzles about a week apart. The first puzzle had an extra piece. The second puzzle was missing a piece. The quality control was disappointing, primarily on the second puzzle since we don’t care about extras.
Overall a good experience but a bummer because it was a gift to a loved one and she wasn’t able to complete it.

I’ve used Costco Photo for years, then 3 years ago, they sold this portion of business to Shutterfly. Since then, it’s has been more and more difficult to get my traditional annual calendars made for grand parents. Nit all photos import, I realized this and had to re-import and who knows which ones I didn’t realize….And to spend $75 on 3 copies of the same calendars ordered on 1/3/26; which still show as “in production” on 1/8/26. You would think at the beginning of the year, with technology that they could turn it around quicker. I did receive info on shipping date of 1/12 - 1/15…we’ll see when I actually get them.

My 6th photo book. All have been done nicely. To be honest, they are not easy to build, especially for someone who is not "techy". I have been very happy with the end results, but not happy with the hours and frustration trying to put text, symbols etc. onto the pages with my pictures. It would help to be able to delete, go back etc to "undo" something you don't like. I ended up starting from the beginning every time.

I love my Shutterfly products! I have tried many other companies.. but only use Shutterfly now. Everyone that knows me.. knows how much I use Shutterfly.. and so I love when I get gift certificates for holiday and birthday gifts. I enjoy the variety of products, the refreshing designs and awesome choice of papers. Recently.. an order arrived that wasn’t exactly right… but they really back their satisfaction commitment and took care of it perfectly and professionally! Just the best!

Fabulous service and solved my problem. right away.

The process was much more structured and easy than I anticipated. It was enjoyable in fact to have good memories while assembling the project. Customer service was extremely helpful when there were a few minor issues with the book and immediately corrected them. The entire process was excellent and the customer service was fantastic!

I wish there were more options for pages with over 8 photos on them. Also I wanted to add a photo pocket and couldn't find it on the order form. When I called I was told it was too late to add it to the order, which hadn't been made yet. it'd be nice to be able to see more photos that you're working with. We do enjoy the books. Thank you. The assistant I chatted with was very nice.

I ordered on Dec. 14, but never received it as of Jan. 1. So a new order was sent. New order was sent and 1 item was missing. So they said they wou ld send it out!!

Order was promised with delivery between 12/22 and 12/24. Tracking showed it sat at ShutterFly until 12/30-31. No updates from ShutterFly.

Items were useless at that point. Cancelled order. Very frustrating experience.