I saw this brand on Instagram and immediately ordered 5 of the 14 gallon units as I knew it was the answer to my lack of storage in the kitchen. It arrived promptly and it was so easy to assemble. I l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more
Company replied
I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more
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Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more
Company replied
Company details
Written by the company
We are your trusted source for all modern home decor items!
Contact info
United States
- hello@moderny.co
- www.shopmoderny.com
4.1
Great
471 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The quality is amazing ...
I am a repeat customer for two reasons ... great products and excellent customer service!!!
29 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your continued support and trust in us! We’re absolutely delighted to hear that our great products and excellent customer service keep bringing you back. It’s always a pleasure to serve loyal customers like you who make our efforts so worthwhile.
Your kind words truly motivate our team to keep delivering the best possible experience. If there’s ever anything more we can do for you, don’t hesitate to let us know. We look forward to serving you again soon!
Avoid
Avoid. This company just sells products from china and pretend it is high quality. I found the exact same blanket on Temu that I had bought from moderny a few months ago. Very disappointing. On Temu it was listed for a fraction of the price I paid.
2 May 2024
Unprompted review
Reply from Moderny
Thank you for sharing your feedback with us. We’re truly sorry to hear about your disappointment and understand how frustrating this experience must have been. At Moderny, we strive to provide our customers with carefully curated, quality products and an exceptional shopping experience. Your concerns are taken very seriously, and we’d love the opportunity to address them.
To better assist you, please reach out to our customer service team so we can look into this matter further. Transparency and customer trust are extremely important to us, and we’re committed to making things right. Thank you for bringing this to our attention—we appreciate the chance to improve.
Reply from Moderny
Thank you for your kind words and for sharing your positive experience with us! We're delighted to hear that you found our service helpful and that it met your expectations. Providing exceptional service is our top priority, and it's wonderful to know that our efforts resonated with you. Your satisfaction motivates us to keep improving and delivering the best to our valued customers like you.
We're equally thrilled that you’re happy with the quality of our products. We take great care in ensuring that everything we offer meets the highest standards, and it’s rewarding to know that our dedication is appreciated. If there’s anything else we can do for you or if you have any further feedback, please don’t hesitate to reach out. We're always here to assist you!
Slow delivery & Expensive
Ordered a couple of useful looking space saving gadgets. Took forever to get here (11 days) and very similar products since found elsewhere much cheaper, and I dare say quicker. My own fault really but check alternatives before buying and don't order if in any hurry. Oh, and the Trouser space saving hanger takes up almost as much room when it's loaded vertically as it would do horizontally with normal hangers. Space saving of about 2cm.
15 November 2024
Unprompted review
Reply from Moderny
Thank you for sharing your detailed feedback. We're sorry to hear that your experience didn't fully meet your expectations. We understand that the delivery time was longer than anticipated, and we are continuously working to improve our shipping processes to ensure faster delivery times. We also regret that the product didn’t offer the space-saving benefit you were looking for. Your observations are invaluable and help us refine both our product selection and descriptions.
Should you have further concerns or wish to explore alternative solutions with us, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help.
These people are the WORST!
These people are the WORST!
I ordered a product from them. It never arrived. I reached out to customer support. They made up a story saying I had signed for this package. I asked for proof. They did not give any. No refund. No reshipment of product. I’m just SOL. Incredibly frustrating. Not a trustworthy vendor. Incredibly poor customer service.
25 November 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the frustration and disappointment you’ve experienced with your recent order. Your trust is important to us, and we deeply regret that this situation has left you feeling dissatisfied. Please know that we take concerns like yours very seriously, and it’s never our intention to leave a customer without a resolution.
We would like to investigate this matter further to ensure clarity and find a way to make this right. Please reach out to our customer service team at Hello@moderny.co with any additional details or concerns you may have. We are committed to providing you with the support you deserve and addressing this issue to your satisfaction.
Ordered the stain glass book…
Ordered the stain glass book lamp.......it's plastic , poorly painted, and quite pathetic!!
A 2 year old has better painting skills....DO NOT ORDER
24 November 2024
Unprompted review
Reply from Moderny
Thank you for taking the time to share your feedback about your recent purchase. We’re truly sorry to hear that the stained glass book lamp did not meet your expectations. Your experience is important to us, and we deeply regret that the product’s quality fell short of what you anticipated.
We aim to provide items that bring joy and satisfaction, so it’s disheartening to know that this wasn’t the case for you. We’d appreciate the chance to address your concerns and work toward a resolution. Please reach out to our customer service team at Hello@moderny.co, and we’ll do our best to assist you. Your feedback is valuable to us, and we’ll use it to ensure improvements in our products and services moving forward.
Scam site???
The pillows I ordered weren’t the right colour. Said they weren’t responsible for colour differences due to computer screen. So they weren’t returnable.,,a computer response. I didn’t even take them out of the bag.So I have to suck up the charges while they keep my money…sweet deal for them. I have never had an issue returning an item on a website before.
I would definitely not recommend this site!
22 November 2024
Unprompted review
Reply from Moderny
Thank you for sharing your feedback with us. We sincerely apologize for any disappointment you experienced with your recent order. We understand how important it is for the items you purchase to meet your expectations, and we're sorry to hear that the color of the pillows did not align with what you had hoped for. While color variations can sometimes occur due to screen displays, we recognize how frustrating this situation must be, especially since you haven’t even opened the packaging.
We strive to make things right for our customers whenever possible, and we’d love the opportunity to look into this further. Please reach out to our customer service team at Hello@moderny.co so we can explore potential resolutions and find the best way to assist you. Your satisfaction is important to us, and we truly value your feedback as it helps us improve our service and your shopping experience.
Shipping time not too bad at all
Shipping time not too bad at all. Beautiful ornaments, well made and very safely packed…
18 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your feedback! We’re thrilled to hear that your ornaments arrived safely and that you’re pleased with their quality. Ensuring our items are beautifully crafted and carefully packed is a top priority, so it’s wonderful to know we hit the mark for you.
We’re also glad the shipping time met your expectations. If there’s anything else we can assist you with or if you need help with future orders, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Moderny is a scam
Moderny is a scam. They take product ideas from other vendors, make them in China, then use an unreliable international carrier to have them delivered. Then they use AI customer service (Angelo T.) that runs you ragged. And of course, they don't have a customer service number.
Stay away from them.
Edit: They have now responded below with AI without realizing that my main complaint is their customer service response with AI.
Moderny uses an international carrier from China. You would be wildly lucky to actually receive the items you've ordered.
12 November 2024
Unprompted review
Reply from Moderny
We’re truly sorry to hear about your experience with Moderny, and we completely understand how frustrating this must be for you. It sounds like you’ve encountered significant issues with their product sourcing and delivery processes, which can be incredibly disappointing when you’re expecting quality and timely service.
I encourage you to contact our customer service team directly. They’ll be happy to look into your case more closely and explore potential solutions to address your concerns. Your feedback is important to us, and we appreciate you taking the time to bring this to our attention.
Absolutely a ripoff.
Absolutely a ripoff.
Ordered two butterfly tables and only received one. Sent an email months ago and never got a response. Writing a review with “Pissed Consumer” and will seek a refund through PayPal
23 June 2024
Unprompted review
Reply from Moderny
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. After reviewing our records, we were unable to locate any email from you regarding this matter. Could you kindly confirm that your email was sent to Hello@moderny.co? This will help us ensure that your concerns are properly addressed. We take pride in our customer service and are committed to resolving this issue promptly.
Rest assured, we are eager to resolve your order discrepancy and ensure you receive the second butterfly table. Please forward any relevant order details to Hello@moderny.co, and we will immediately investigate and provide a solution. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Excellent communications from the…
Excellent communications from the seller and arrived as stated and on time.
7 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your positive feedback! We’re thrilled to hear that our communication met your expectations and that your order arrived as promised. Our team strives to ensure that our customers are always kept informed, and we’re glad that we could deliver your order on time and as expected.
Your satisfaction is our top priority, and we're grateful for your trust in our service. Should you need any assistance or have any further questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Good product,excellent communication…
Good product,excellent communication arrived on time
6 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your positive feedback! We're delighted to hear that you’re pleased with the product and that our communication met your expectations. Ensuring timely deliveries and keeping our customers well-informed are top priorities for us, and it’s great to know that everything went smoothly for you.
If there’s anything else we can do to further enhance your experience or if you have any additional feedback, please feel free to reach out. We truly appreciate your support and look forward to serving you again in the future!
Fast efficient service!
1 October 2024
Unprompted review
Reply from Moderny
Thank you for your feedback! We're delighted to hear that you found our service fast and efficient. At Moderny, we strive to provide a seamless experience for all of our customers, and it's great to know we met your expectations.
Should you need any assistance in the future, don't hesitate to reach out. We're always here to help!
Moderny went above and beyond to help…
Moderny went above and beyond to help track my parcel when I believed it had gone missing. It was at my local delivery office all along but I cannot praise highly enough the excellent customer service and attention I received.
4 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that our team at Moderny was able to assist you in tracking your parcel and provide the support you needed. Our priority is to ensure every customer feels taken care of, and we’re glad we could help resolve the situation quickly and smoothly. Your satisfaction is our greatest reward!
It’s wonderful to hear that the parcel was safe at your local delivery office, and we’re always here to help with any concerns, no matter how big or small. Your feedback truly motivates us to continue delivering excellent service. Should you need any further assistance in the future, please don't hesitate to reach out. Thank you again for choosing Moderny!
cute functional duck light
You offered a really cute and functional product, the duck light, that was very attractive. Sadly I could not justify it until it went on sale but it is very nice. Will see how long it lasts. At the time I ordered it I did not realize it was made and shipped from China. The product is what I expected from the web page description and reviews. We use it and it makes us smile. Exactly what we wanted it to do.
21 October 2024
Unprompted review
Reply from Moderny
Thank you so much for your thoughtful feedback! We’re delighted to hear that the duck light brings a smile to your face and that it’s exactly what you were looking for. We always aim to offer products that are both cute and functional, and we're glad you were able to take advantage of the sale to bring it into your home.
We understand your concerns about the product’s origin, and we appreciate your understanding. Rest assured, we select our products carefully to meet the quality expectations our customers deserve. If you have any questions or concerns down the road, don’t hesitate to reach out—we’re here to help and make sure your experience remains a positive one!
Good product quick delivery
25 October 2024
Unprompted review
Reply from Moderny
Thank you for your positive feedback! We're thrilled to hear that you are happy with both the product and the quick delivery. Ensuring that our customers receive quality products on time is our top priority, and your satisfaction is exactly what we strive for.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!
Best customer service and products
Best customer service and products! Don’t hesitate to purchase from them!
30 October 2024
Unprompted review
Reply from Moderny
Thank you so much for your enthusiastic recommendation! We're thrilled to know that you had such a positive experience with both our customer service and products. Your satisfaction is our top priority, and it's always rewarding to hear that we're meeting and exceeding expectations.
We truly appreciate your trust and support. It means the world to us that you would encourage others to purchase with confidence. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're always here to help!
Book Lamps
I received the 2 book lamps I purchased within 2 weeks. I ordered them as gifts and although worried about shipping from China, they arrived on time!
23 October 2024
Unprompted review
Reply from Moderny
Thank you so much for sharing your experience with us! We're thrilled to hear that your two book lamps arrived within two weeks and just in time for your gifting plans. We understand that ordering internationally can sometimes bring uncertainties, and we’re so glad the shipping process met your expectations, ensuring a timely arrival.
Our team is committed to providing a smooth and reliable experience for our customers, regardless of location. We’re delighted that you’re satisfied with your purchase and that the lamps have met your needs. Should you have any further questions or require assistance, please don't hesitate to reach out. We’re here to help and ensure every aspect of your experience with us is a positive one!
Excellent quality
Excellent quality, beautiful selections, professional service and response. Thank you.
25 October 2024
Unprompted review
Reply from Moderny
Thank you so much for your feedback! We're thrilled to hear that you enjoyed the quality and beauty of our selections, as well as our customer service. Our team strives to ensure that each experience is seamless and exceeds expectations, so it’s incredibly rewarding to know we met that standard for you.
Your kind words motivate us to continue providing the highest level of service and quality. Should you need any assistance or have more feedback to share, please feel free to reach out. Thank you again for choosing us!
Reply from Moderny
Thank you for your kind feedback! We're delighted to hear that you found our product to be of great value. Ensuring quality at a reasonable price is a priority for us, so knowing that you've enjoyed both is truly rewarding.
We appreciate you taking the time to share your experience. If there's anything further we can assist you with, or if you have any additional feedback, please don't hesitate to reach out. We're here to make every interaction a positive one.
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