I saw this brand on Instagram and immediately ordered 5 of the 14 gallon units as I knew it was the answer to my lack of storage in the kitchen. It arrived promptly and it was so easy to assemble. I l... See more
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I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more
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I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more
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Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more
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Company details
Written by the company
We are your trusted source for all modern home decor items!
Contact info
United States
- hello@moderny.co
- www.shopmoderny.com
4.1
Great
471 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ordered a lamp that’s supposed to look…
Ordered a lamp that’s supposed to look like a stack of books, the photo on their site looked good.
What arrived after several weeks from china is cheaply made garbage whose colors and build quality are shoddy at best. Oh and it arrived broken.
Attempts to contact via email (the only method…) result in computer generated responses with no response in the past ten days as to a status of a “replacement product”. At this point i don’t even want a new product (it will be the same junk quality anyway…) and will be initiating a charge back if Moderny does not make this right. Avoid at all costs!!!!
21 December 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the disappointing experience you’ve had with your order and the challenges you’ve faced in reaching us. This is not the level of quality or service we strive to provide, and we deeply regret the frustration this has caused. Your feedback about the lamp's quality and the condition in which it arrived is concerning, and we understand how this has impacted your trust in us.
To address this matter promptly, please email our dedicated customer service team directly at Hello@moderny.co with your order details and photos of the item as it arrived. We want to ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we are committed to making things right for you.
Beautiful Pillow Covers
The pillow covers came and were very nice. The screen print picture was very vibrant and clear. Ordering was easy and shipping confirmations were sent. This is 3rd order, so I’m very satisfied with product and the Company.
30 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved the pillow covers and found the screen print vibrant and clear. It’s fantastic to know that you had an easy ordering experience and were kept updated throughout the shipping process. Your satisfaction is our top priority, and it’s incredibly rewarding to hear this is your third order with us!
We truly appreciate your continued trust in our products and company. If there’s anything else we can do to make your experience even better or if you have any future needs, don’t hesitate to reach out. Thank you for being such a valued customer!
Never seen this before...email of lies
Never seen this before...an email full of lies to trick people into buying more with a discount code seemingly meant for friends and family of employees (mentions Simon and then Rebecca). The email addresses don't actually exist so this is obviously a ploy to get more people's money. I have no idea if purchasers would get their items or not, or what the quality would be, but from other reviews it appears this isn't a reliable company. I DID email the emails from "Simon" and "Rebecca" to hello @ moderny.co and their reply below is downright laughable.
2 January 2025
Unprompted review
Reply from Moderny
We appreciate you bringing this to our attention and are deeply sorry for the negative impression this experience has created. Transparency and trust are core to our values, and we take allegations like this very seriously. The situation you’ve described is absolutely not aligned with the standards we uphold, and we will investigate this matter thoroughly to ensure any misleading communications are addressed.
If you have additional details, such as the email you received, we encourage you to forward it to our customer service team at Hello@moderny.co. This will help us verify its authenticity and take corrective action if necessary. Your feedback is invaluable, and we are committed to ensuring our customers feel respected, informed, and valued. Thank you for bringing this to our attention.
Unique gifts
3 January 2025
Unprompted review
Reply from Moderny
Thank you for your feedback! We’re thrilled to know that you appreciate our selection of unique gifts. Curating distinctive and memorable items is at the heart of what we do, and it’s wonderful to hear that they’ve caught your attention.
If you have any specific needs or are looking for recommendations, please don’t hesitate to reach out. We’re here to help you find the perfect gift for any occasion. Thank you for choosing us, and we look forward to serving you again soon!
Luxury throws
The throws i purchased, all four of them are of such high quality. Thick, heavy and weighted......and quite luxurious. Delivery to the UK is as quick as it could possibly be.
23 December 2024
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback! We’re delighted to hear that you are thrilled with the quality of the throws you purchased. Knowing that you find them thick, heavy, and luxurious truly makes our day, as we strive to offer products that exceed expectations.
We’re also glad to hear that delivery to the UK was as prompt as possible. Your satisfaction is our top priority, and it’s fantastic to know that both the product and service met your expectations. Should you need anything else in the future, please don’t hesitate to reach out. Thank you for choosing us!
Beware Currency Exchange!!
After my order, I spent $245 Australian thinking I got a bargain as everything was discounted, I noticed that a total of $395 + $11.00 for exchange has been deducted from my account!!! What the hell!! Nowhere did it mentioned that we were working in foreign currency. When I requested my order be cancelled I have heard nothing back after 2 attempts?? Looks like I will have to chalk it up to my bad for being a bit dumb in this respect. But at the same time told them I would write a review just so other dumbos like me won't part with twice the amount that they wanted to....kicking myself really!
31 December 2024
Unprompted review
Reply from Moderny
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration caused by the pricing and currency exchange details on your order. We understand how upsetting this experience must be, and we want to ensure that your concerns are properly addressed.
To assist you further, we kindly ask that you contact our customer service team directly at Hello@moderny.co. They will review your order details and address your cancellation request as a priority. We genuinely appreciate your patience and understanding as we work to resolve this matter. Thank you for giving us the opportunity to improve your experience.
The gifts were a hit
The gifts were a hit! I plan on shopping here again
20 December 2024
Unprompted review
Reply from Moderny
Thank you so much for sharing your wonderful feedback! We’re absolutely thrilled to hear that the gifts were a hit and that they brought joy to your loved ones. It means the world to us to know that our products played a part in making your occasion special. At Moderny, we strive to provide items that not only meet but exceed expectations, and your satisfaction is the best reward for our efforts.
We can’t wait to welcome you back for your next shopping experience! Whether you’re looking for another memorable gift or something special for yourself, we’ll be here to assist you every step of the way. If you have any questions or need recommendations in the future, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!
Buyers be very wary!!
I cant put up a picture of what I got versus what they showed on their website, but it's criminal. I ordered this gorgeous looking "stack of books" lamp done in stained glass with gorgeous mission colors and what came after 4 weeks of waiting was an absolute piece of "tiny" garbage that looked nothing like the picture.
23 December 2024
Unprompted review
Reply from Moderny
We are deeply sorry to hear about your disappointing experience with your recent purchase. Receiving a product that falls so far below expectations is understandably frustrating, and we want to assure you that we take such feedback very seriously. We strive to provide products that meet the quality and design our customers are promised, and it is clear that in this case, we failed to deliver.
We encourage you to contact our customer service team directly at Hello@moderny.co with details of your order, including any photos of the item you received. This will help us investigate the issue thoroughly and take the necessary steps to address your concerns. While we cannot undo the inconvenience caused, we are committed to finding a solution that demonstrates how much we value you as a customer. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
BUYER BEWARE
BUYER BEWARE: I ORDERED A DESK LAMP SHAPED LIKE A STACK OF BOOKS WEEKS AGO. THIS OUTFIT CHARGED MY CC BUT HAS NOT SENT ME A CONFIRMATION NOR A TRACKING NUMBER NOR THE ITEM ITSELF. I HAVE EMAILED THEM (SINCE IT IS IMPOSSIBLE TO CALL THEM) MULTIPLE TIMES. DESPITE CLAIMING TO HAVE 24 HOUR CUSTOMER SERVICE, THEY HAVE REFUSED TO RESPOND. THEY WILL NOT REFUND MY MONEY EITHER.
DO NOT BUY ANYTHING FROM THIS OUTFIT.
*****************
Update:
The response below is beyond absurd. The complaint is that these characters charged my card and did not provide me a confirmation of the order NOR a tracking number of any sort. So how can I provide them details? They have NO INTENT on helping or solving the issue.
BUYER BEWARE. AVOID THIS OUTFIT AT ALL COST.
**********************
6 December 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the inconvenience and frustration you have experienced with your order. Providing a seamless and transparent shopping experience is our top priority, and it is clear we have fallen short in this instance. We deeply regret any inconvenience caused by the delay in shipping your desk lamp and the lack of communication regarding your order status. Please know that your concerns are being taken very seriously.
To address this matter promptly, we kindly ask you to email our dedicated customer service team directly at Hello@moderny.co with your order number and any relevant details. This will allow us to locate your order, provide you with an update, and resolve this issue to your satisfaction. We value your trust and are committed to making this right. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
I ordered a glass book lamp
I ordered a glass book lamp. I received this tiny plastic piece of junk not worth $79 probably worth $5. Highly disappointed as this was for my daughter Christmas present.
They asked what country I am from to ensure the correct plug and its battery operated.
Appalling!!!!
19 December 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the disappointment and frustration you’ve experienced with your order. We understand how important it is to receive a quality product, especially for a special occasion like Christmas, and we deeply regret that we did not meet your expectations.
To resolve this matter, please contact our customer service team directly at Hello@moderny.co with your order details. They will assist you in addressing your concerns and finding an appropriate solution. We value your feedback and are committed to ensuring your satisfaction.
I will be return customer for sure.
Initially, I had concerns when the gift I ordered for a friend did not arrived after several weeks. I contacted Monderny and a good person named Angelo assisted. He kept in contact with me and made sure my package was delivered to my friend in good time. I ordered the book lamp and my friend who is an author loved it.
13 December 2024
Unprompted review
Reply from Moderny
Thank you for sharing your experience with us! We’re so glad to hear that Angelo was able to assist you and keep you updated on the delivery of your gift. We understand how important timely deliveries are, and we’re thrilled that your book lamp reached your friend and that she loved it.
Your satisfaction is our top priority, and we truly appreciate your kind words. If you need assistance in the future or have any questions, please don’t hesitate to reach out. We look forward to serving you again soon!
SCAM. Flagrant false advertising racket. AVOID
They sent a product that didn't even come close to the product advertised (appalling quality), it looked like a child had made a copy, and then when you try to return the falsely advertised product, it costs x4 times the cost of the item to return it. SCAM. Avoid at all costs !
**EDIT: Don't let their reply to this review fool you. The only 'help' they provided was to send me a link to buy a return label for $180 for items that cost $50 and haven't acknowledged the fact that they sent a different product from the product shown in the photo.
16 December 2024
Unprompted review
Reply from Moderny
We are truly sorry to hear about your dissatisfaction with your recent purchase and the experience you’ve described. We understand how frustrating it can be when a product does not meet expectations and you face challenges with the return process. Please know that we take such concerns very seriously and are committed to addressing them promptly.
To assist you further, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They are equipped to investigate your case in detail and work with you to find a resolution. Your feedback is invaluable to us, and we are dedicated to ensuring a better experience moving forward. Thank you for bringing this to our attention.
Reply from Moderny
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If there’s anything else we can do to make your experience even better, please don’t hesitate to let us know. We look forward to serving you again in the future and appreciate your support!
Customer Service nonexistent.
I ordered the Graffiti Elephant and was charged on 12/4/24. I wanted to track my purchase but when I put my email in to sign into my account there was a totally different name associated with my email. When I went to check my orders it said there were none. No phone number was provided for me to call. But supposedly 24/7 customer service. I emailed three times so far with no response. This is unacceptable.
12 December 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the confusion and frustration you’ve experienced with your order. We understand how unsettling it can be to encounter issues with tracking your purchase and account information, especially when you've already reached out for support multiple times. Please know that this is not the experience we aim to provide, and we are committed to resolving this matter promptly for you.
To assist you further, we kindly ask that you reach out to our customer service team at Hello@moderny.co. Please include your order details, such as the order confirmation number and any relevant information, so we can locate your purchase and address the issue with your account. We are here to help and ensure you receive the item you ordered without further delays. Thank you for your patience and understanding as we work to make this right.
The Beautiful Elephant gift…
I purchased an elephant for a xmas gift and it is beautiful! Its larger than I expected which is a really nice. Im sure this elegant gift will be loved! Now to wrapping it…
10 December 2024
Unprompted review
Reply from Moderny
Thank you so much for your feedback! We're delighted to hear that your elephant gift exceeded your expectations and that its size and elegance have made such a positive impression. It’s always our goal to ensure our items bring joy and leave a lasting impact, and it sounds like this one will do just that. We’re confident your recipient will absolutely adore it!
As for wrapping it, we understand that might be a bit of a challenge with a gift this grand! You might consider a large decorative ribbon or a festive fabric wrap to showcase its beauty while keeping it manageable. If you have any questions or need further assistance, feel free to reach out. We're here to help make your gifting experience as seamless as possible. Happy holidays!
Absolute load of rubbish
Absolute load of rubbish! Asked for a refund but they wanted to charge me £176 for my £33 purchase !! Incredible - avoid at all costs.
5 December 2024
Unprompted review
Reply from Moderny
We deeply regret to hear about your dissatisfaction and the experience you've described. We understand how frustrating this situation must be and sincerely apologize for any confusion or inconvenience caused. Please know that your concerns are taken very seriously, and we’re committed to resolving this matter promptly and fairly. Our goal is always to ensure that our customers feel valued and satisfied with their interactions with us.
To assist you further, we encourage you to reach out directly to our customer service team via email at Hello@moderny.co. They will carefully review the details of your case and work with you to address your concerns. Your feedback is invaluable, and we’re eager to resolve this issue to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience as we work through this together.
Rapid response to a small problem with…
Rapid response to a small problem with my second order.
Customer care is tops with this small company, which is amazing as big companies persistently fail.
Can order with confidence.
2 December 2024
Unprompted review
Reply from Moderny
Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that our team could quickly address the issue with your second order and that you found our customer care exceptional. Providing personalized and efficient service is something we take great pride in, and your recognition means a lot to us.
Knowing that we’ve earned your confidence is incredibly rewarding, and we’re grateful for your continued support. Should you need anything in the future, please don’t hesitate to reach out—we’re always here to help. Thank you again for choosing Moderny and for your kind words!
Great qualityreat quality goods and good service
Great quality goods and good service. Would be happy to use the company again.
6 December 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’re pleased with the quality of our products and the service you received. Providing an excellent experience for our customers is always our top priority, and your satisfaction means the world to us.
We’re delighted to know you’d be happy to shop with us again, and we look forward to serving you in the future. Should you ever need assistance or have any questions, please don’t hesitate to reach out. Thank you for choosing Moderny, we truly value your support!
Chinese Based not USA
They give the impression that they are shipping USPS in the United States but they are actually shipping from China using Yun Express. Items take far too long to arrive if at all.
4 December 2024
Unprompted review
Reply from Moderny
Thank you for sharing your concerns with us. We deeply regret any misunderstanding regarding our shipping process and timelines. While we aim to provide clear and transparent information, we understand how important timely delivery is and sincerely apologize for any inconvenience caused by the shipping experience. Your feedback is invaluable in helping us improve.
To address this matter further and ensure a resolution, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They will be happy to assist you with tracking your order or providing any additional support needed. We appreciate your patience and understanding, and we’re committed to making this right for you.
If I could give no stars I would
If I could give no stars I would. Wrong cushion covers sent, material awful, and silence from “customer services”. Avoid ordering anything - think I’ve been scammed!
And they reply to this review with a fake apology. All I want is a refund - it seems like they insist you keep this awful product - they’ll even send you more if this awful product … but no refund. I wish I’d never ordered such a dreadful product. Seriously awful company to deal with - AVOID!
3 December 2024
Unprompted review
Reply from Moderny
We’re truly sorry to hear about your experience and sincerely regret any frustration caused by this situation. We strive to provide high-quality products and exceptional service, and it’s clear we fell short in your case. Receiving the wrong item and being dissatisfied with the material is certainly not the experience we want for our customers. We understand how important it is for issues to be resolved promptly and efficiently, and we apologize if you’ve felt unheard during this process.
To ensure this matter is resolved as quickly as possible, we kindly ask you to reach out to our customer service team at Hello@moderny.co. They are fully equipped to review your case and address your concerns, including the incorrect item and any issues with the quality. Thank you for bringing this to our attention, and we’re committed to making this right for you.
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