Shipton & Co Reviews 

Have ordered a few times from Shipton. Always comes in good time and carefully packaged. Always lots of lovely designs and if I've a query staff are always helpful

They take too long to despatch items. 7-14 days is not really acceptable. Emailed them to find out where items were and they did not bother replying. Such a pity as they have some really lovely items.

Never been disappointed with anything from Shiptons 😊

Always get good service from Shipton, staff are always very polite and helpful. Recently I had my order and one item didn't really suit, I rang them and was given details how to return free of charge.
From ordering , receiving and returning if not happy, Really simple.

Aways had great service from this company. Love it for collectibles.

I recently tried to place an order with Shipton & Co and the experience was appalling. The customer service agent I dealt with, Jan, was dismissive, rude, and completely unhelpful. When I asked for the total cost of my order halfway through, she flat-out said she didn’t want to go to another screen to check. I was spoken to like I was a nuisance rather than a paying customer.

This isn’t the first time either — I’ve spoken with Jan before and her attitude is always the same: argumentative, confrontational, and unprofessional. In my opinion, she is detrimental to the company’s reputation and is very likely driving customers away.
If this is the level of service Shipton & Co is willing to accept, I will have to seriously reconsider giving them any future business.

Telephoned to place order and was bounced around various queues until answered. Took 20 minutes to place order with call handler for two items only then for her to tell me the order total was over £100 than what the website quoted! Then told to ring customer services to do the same thing again except this time the product codes were saying completely different items to what I was ordering! Then eventually told one item was out of stock anyway! Complete waste of time trying to order from this firm. Catalogues have different product codes to website and they don't match with staff ordering system and prices are mismatched as well. As a first time customer, I've been completely put off. This company might be OK to make purchases from their shops but I would steer well clear of their mail order service!

My story is about unorganised and negligent delivery and as far as I see I am not the only one.
I ordered two items, one of them supposed to be a present for a certain date, meaning I don't have endless time to wait for it. The website states that items will be delivered in 7-14 working days without specifying the service, which is already not right, so now I regret that I haven't followed my better instinct and still ordered. I received the email with the confirmation of the order, but not the tracking number. As there website mentioned those 7-14 working days, I decided that it would be rude to bother people. Only in somewhat 10 days I contacted them to find out the tracking number. In a reply, support service apologised as they found that they haven't dispatched my order. This in itself is ok - mistakes happen, and they told me that they have now dispatched it with next day delivery, so I simply thanked them. It was weird though that they still haven't provided the tracking number.
Next working day the delivery was attempted and I finally got to know, that this is done via Royal Mail, as I found the card left in post box. I work 9 - 5 and obviously if I knew that delivery is done via Royal Mail, I would either refrain from ordering or put my work address instead of home. Other services always manage to leave an order in the safe place, but not RM. Additionally, if I had the tracking number, I could have redirected it etc. However, I only got the tracking number on the card and guess what - RM website does not track it. Thinking that might be a mistake in handwriting on the card, I am telling the Shipton support that my track number is not recognised by RM and asking them to provide the track number they have. At least it makes sense to double check. The reply I got was remarkable - "hope you are well. The track number is on your card".
Amazing. You are telling them the number on the card is not working and they tell you to take it from that card. Not forgetting to "hope that you are well". No, I am not well, as I wasted a lot of time for nothing (not to say about the money, that maybe will be refunded, if the lost item gets back to them, but who knows when it will happen, if there is no number to identify it).
Resume: the customer should be informed of the delivery service beforehand, this should be clearly stated on the website. And the customer should be provided with the track number as soon as you dispatched the item - if that was the normal practice for you as it is with majority reputable companies, those kind of stories would never happen.
UPDATE: the company got in touch with me and refunded my order even before it was sent back to them (it is now in some CSP). This is of course an indication of good will and trustworthiness.
Just make providing the track number after the dispatch a common practice, and no such occasions will ever happen.

I ordered three items from their catalogue with a suggested delivery date. They arrived earlier than expected and was well packed. The three items were just what i had expected and certainly a value for money. Will continue to purchase from them again.

I called the helpline after 10 days to enquire if my item had been dispatched. I had not received my item in that time. The customer care employee was very polite and professional and explained that it took 10 - 14 working days. I did indeed receive it on the 14th working day, so I was happy with the service you provided. It would be a useful if the client could be informed by e-mail when an item is dispatched so that they know when delivery is due.

Very nice b racelet and lovely free gift. Delivered on time

The company's brochures are lovely and spark interest. The website is easy to use and ordering is simple. Delivery is quick and not too expensive.

I have been using shipton for a while now, good range of product at affordable prices

The quality of the item I ordered was excellent. It was wrapped extremely well and arrived on time. Have bought from Shipton & Co before and would highly recommend them.

Earrings arrived quite quickly and am pleased with them. Also the free gift of travel jewel box was delightful. Thank you.

16 working days later item still not received. Spoke to Aiden in customer services who changed his story saying first the item had only just been received in stock to it has been dispatched when I tried to cancel. He was very rude when complaining he had to repeat himself. Not what I would have expected from a company we have used in the past.

Items received intact and timeous. The items received are for family members and friends who will be very happy to receive them. I have used this company many times before and I have always been happy with their overall service

Nice little sapphire necklace. Good customer service and prompt delivery.

The person on the phone was very helpful and friendly and the delivery time was excellent the product was excellent and well packaged well done 👍 Shiptons my wife is so happy

The order was for 2 brooches, a tree of life heart shaped, and a sale item a butterfly enamelled. Both beautiful, in lovely boxes if you wanted to give as a gift. I thought they had a typical brooch fastening as it didn't say strong magnetic on reading info, on others it does. I don't know how I'll wear them out, will I lose them which would really be a shame, can I trust the magnet to hold???? time will tell.