SHEilds Ltd Reviews 

8,290
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their remarkable patience, clear guidance, and exceptional support provided throughout the entire enrollment and study process. Many people also appreciate the intuitive, user-friendly learning platform and prompt communication that make managing their coursework smooth, accessible, and completely stress-free. However, some people mentioned experiencing frustrating delays, very slow response times, and an overall lack of adequate assistance after initial payments were completed. A few other people also felt that certain support members were somewhat unhelpful, unfriendly, or unprofessional when dealing with specific student inquiries.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional during their studies. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting the enrolment process as... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are kind, patient, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, integrity, and... See more

Response time

People report positive experiences with response time, highlighting prompt communication and quick answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Support I had a last- minute issue submitting my Nebosh exam, I panicked and sent Shaharazad whatsApp message, she replied right away. She made sure I got help and the clear guidance took so... See more

Company replied

Rated 5 out of 5 stars

Ahmed was extremely thorough, he walked me through the question paper. Made sure I understood what was required by Nebosh. He was measured in his approach, patient and used relatable examples. Re... See more

Company replied

Rated 5 out of 5 stars

I don't think I would've registered already if it wasn't of an outstanding guidance,professionalism and prompt response from Shaharazad. She made everything look simple and straight forward in a way t... See more

Company replied

Rated 5 out of 5 stars

I can't enroll in an online class due to childcare and the nature of my job, so I am enrolling in e-learning courses. The e-learning platform is user-friendly, mobile-friendly, and glitch-free, and I... See more

Company replied


Company details

  1. Class
  2. Occupational Safety and Health
  3. Safety and Work Wear Store
  4. Training School

Written by the company

SHEilds - Safety - Health - Environment SHEilds specialise in providing occupational health and safety training to both companies and individuals. We work with awarding bodies NEBOSH, IOSH & ProQual


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(8,290)

1,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Organization

Your organization, your follow-up quality, and availability are just amazing!

22 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Molima,

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent

Please don't hesitate to reach out if you need anything else - we are always here to help in any way we can!

Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

Certificate in Health and Safety

The member of staff I spoke with Cameron was very helpful and knowledgeable and provided guidance to the appropriate course for me

14 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Gerry,

Thank you for your fantastic five-star review! We are thrilled that our team was able to exceed your expectations. Cameron's exceptional work ethic truly distinguishes him, and we are proud to have him on our team.

Should you need any further assistance, feel free to reach out. We're here for you!

Best regards,

SHEilds

Rated 2 out of 5 stars

Very slow respon....

Very slow respon....

21 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Sang,

I am sorry to hear this. I can see that our team have been contacting you regarding your certificate, which has now been dispatched out to you.

Please do contact us should you have any further queries,

Kind regards,
SHEilds Ltd

Rated 4 out of 5 stars

The online training materials were very…

The online training materials were very good, and I gained a lot of valuable knowledge from the lessons. I was very satisfied with the quality of the training.

However, I would like to mention one issue regarding the certificate issuance. I had to wait for a long time to receive my certificate, and the entire process took approximately four months. I believe this issue should be addressed to ensure that certificates are issued and delivered within a reasonable timeframe.

I hope this feedback will be taken into consideration and that the certificate issuance process can be improved in the future.

20 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Bayanjarga,

Thank you for your review, we are thrilled to hear about your experience and happy to hear that you enjoyed your course!

Please note with regards to your certificate, there was an issue with these certificates, due to a delay from the awarding body, and students affected were made aware of this. This issue has now been resolved.

Thank you for you understanding.

Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

I found this course extremely valuable…

I found this course extremely valuable in supporting my development towards a senior health and safety leadership role. It provided an excellent opportunity to reflect on my experience, recognise the knowledge and skills I have gained throughout my career, and build confidence in applying them. At the same time, it highlighted areas where I could continue to develop and strengthen my professional capability.

Carol has been a fantastic assessor throughout the programme, providing consistent support and constructive feedback from start to finish. Her guidance helped me understand where improvements were needed and ensured my submissions met the required criteria. I would highly recommend this course to anyone looking to develop their leadership skills and progress their career within the health and safety profession.

23 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Claire,

Thank you for sharing your experience with us! We are thrilled to hear that Carol was able to assist you throughout your NVQ course!

Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

Most professional training provider I have used.

Having left full time education many years ago, I since completed many courses and gained qualifications either in person or on-line, and Sheilds are by far the most professional training/learning provider I have used. I am now looking at further H&S related courses, and will certainly be using Sheilds. I would thoroughly recommend this organisation.

23 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Ian,

Thank you for review! We are thrilled to hear about your experience with SHEilds! We wish you all the best with your studies!

Kind regards,
SHEilds Ltd

Rated 4 out of 5 stars

Control measures of noise at source

Well, my tutor explained a complex topic clearly and made it easier for me to understand it better.

17 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Aily,

Thank you for your kind feedback! We're delighted to hear that you had a great experience with SHEilds. We truly appreciate your support and thank you for choosing us.

Best regards,

SHEilds

Rated 4 out of 5 stars

My learning experience:The learning resources ate quite good…

The learning resources are quite good and the means of communication is also effective.

19 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Mitchell,

Thank you for your thoughtful feedback! We’re so pleased to hear you found the learning materials helpful.

We wish you continued success in your studies. Should you have any further questions or concerns, please feel free to reach out to us.

Best regards,

SHEilds

Rated 5 out of 5 stars

I was helped on my request a s the…

I was helped on my request a s the response was very fast and helpful.

22 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Gabriella,

Thank you for your kind feedback! We're delighted to hear that you had a great experience with SHEilds. We truly appreciate your support and thank you for choosing us.

Best regards,

SHEilds

Rated 5 out of 5 stars

Trustpilot Review

Trustpilot Review – SHEilds | Course Advisor: Shaharazad*
★★★★★ 5/5

I’ve been studying my NEBOSH International Diploma in Occupational Health and Safety with SHEilds, and I want to specifically commend my course advisor, *Shaharazad*.

From day one, Shaharazad was fantastic. She talked me through all the qualification options and helped me choose the International Diploma as the right fit for my career. She secured a great discounted price and held it for me while I finalised my arrangements, which took a lot of pressure off.

The enrolment process was seamless because of her. She guided me step-by-step, explained how the SHEilds portal and systems work, and made sure I knew how to contact tutors. When I needed help, she personally reached out to tutors on my behalf to connect me with the right support. She also provided enrolment letters and proof-of-study documents promptly whenever I asked.

Every question I’ve had — exam dates, tutor access, next steps — Shaharazad has been quick, responsive, and always points me to the right person.

As a course advisor, she’s gone above and beyond on the admin and support side. It’s made starting the Diploma so much less stressful. Really grateful to have Shaharazad’s help since joining SHEilds.

*Raees Ahmed Thabit*
SHEilds Student

21 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Raees,

Thank you for sharing your experience with us! We are thrilled to hear that Shaharazad was able to assist you with choosing the right course!

We wish you all the best with your studies!

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

I was assigned to Yolandi Vanwyk as my…

I was assigned to Yolandi Vanwyk as my course advisor and i appreciate how she follows up on her word and is always kindly keeping me in the loop everytime i have questions

1 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Wesleyzimunda,

Thank you for your wonderful feedback. We take pride in being part of your journey and are delighted to support you along the way. Yolandi is indeed a star!

We wish you every success in your studies. Please don’t hesitate to reach out if you need any further assistance.

Best regards,

SHEilds

Rated 5 out of 5 stars

Everything as expected.

Everything as expected.
Keep up the good work!

17 March 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Robert,

Thank you for sharing your experience!
We wish you all the best with your studies!

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

Fantastic job from Leah

17 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Marlene

Thank you for your excellent feedback.

We are thrilled to hear that our team has been able to provide you with exceptional service and that you have found our assistance to be of value. Leah is a true star!

We wish you all the success in your academic pursuits and look forward to serving you again in the future.

Best regards,

SHEilds

Rated 5 out of 5 stars

Tutor experience. Ahmed was extremely thorough

Ahmed was extremely thorough, he walked me through the question paper. Made sure I understood what was required by Nebosh. He was measured in his approach, patient and used relatable examples. Reading and repeating checked i understood what was being asked checked my understanding. He also highlighted areas that I will now implement going forward.

Thank you Ahmed Tahir.

14 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Carl,

Thank you for your 5-star review!

We are thrilled to hear about your experience with us, we wish you all the best with your studies!

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

I would like to sincerely thank Cameron…

I would like to sincerely thank Cameron Lane for his outstanding assistance in helping me sign up for the course. He made the registration process smooth and straightforward by providing clear guidance and answering all of my questions with patience and professionalism. His willingness to help and positive attitude made the entire experience stress-free. I truly appreciate his support and dedication, and I am grateful for the excellent service he provided.

14 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Shania,

Thank you for your fantastic five-star review! We are thrilled that our team was able to exceed your expectations. Cameron's exceptional work ethic truly distinguishes him, and we are proud to have him on our team.

Should you need any further assistance, feel free to reach out. We're here for you!

Best regards,

SHEilds

Rated 5 out of 5 stars

Cameron is a professional chaser

Cameron is a professional chaser. I have to give it to him — he is really good at reminding you to keep chasing your dreams. He is very patient, kind, and supportive, with a great deal of patience. Cheers, mate!

14 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Gbenga,

Thank you so much for your kind words! We’re absolutely delighted to hear that you had such a positive experience with us. Cameron truly is a valued member of our team, and we’re so pleased that his support made a difference to your journey.

We really appreciate the trust you’ve placed in us, and it’s been a pleasure being part of your learning experience. We wish you every success as you continue your studies.

Best regards,

SHEilds

Rated 5 out of 5 stars

Thank You Kelly-Anne Green & Shields SA.

I loved how Kelly-Anne Green helped me in coordinating to send my certificates from South Africa to Uganda.

14 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Namara,

Thank you for your wonderful feedback. We take pride in being part of your amazing journey and wish you all the best in your future endeavours . Kelly-Anne is truly a star!

Please don't hesitate to contact us if you need assistance with anything else.

Best regards,

SHEilds

Rated 5 out of 5 stars

I had the pleasure of working with Shaharazad

I had the pleasure of working with Shaharazad, my dedicated course advisor at SHEilds, and the experience has been exceptional. From the very beginning, she provided clear guidance, timely support, and genuine encouragement throughout my learning journey. Her professionalism and approachable manner made navigating the course straightforward and enjoyable.

SHEilds itself offers a well-structured program with comprehensive resources that are easy to follow and highly relevant to professional development. Combined with Shaharazad’s attentive support, the service felt personalized and truly student-focused.

I would highly recommend SHEilds, especially with Shaharazad as a course advisor, to anyone seeking quality education and outstanding guidance.

14 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello John,

Thank you for your kind and thoughtful feedback. It truly means a great deal to us to know that you feel supported throughout your learning journey. We are delighted to hear that Shaharazad has made such a positive difference to your experience. She is fantastic!

We wish you continued success in your studies. Please remember that we are here to support you, so do not hesitate to reach out if you need any further assistance.

Best regards,

SHEilds

Rated 5 out of 5 stars

I needed a text to speech lesson as it…

I needed a text to speech lesson as it was not on my NEBOSH diploma, it was upgraded for me swiftly without any extra charge.

10 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Endurance,

Thank you for your kind feedback! We're delighted to hear that you had a great experience with SHEilds. We truly appreciate your support and thank you for choosing us.

Best regards,

SHEilds

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