From the moment we made an enquiry about membership and the international safety awards, we received a personal and professional approach. It was a streamlined simple process with assistance provid... See more
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Excellent NGC1+2 course. Sian was a wonderfull teacher leading us through our studies with patience and an electric passion for health and safety. The course was great fun once we had all settles in a... See more
Company replied
We've been a Member of BSC for years. Unfortunately the customer service has degraded. In 2024 we won a Distinction Award at the International Awards. The trophy was over 6 months late to be delivere... See more
Company replied
Really enjoyed the course – very informative with real life stories. The practical approach made learning more meaningful. It gave us practical knowledge we can carry into our real life situations and... See more
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Company details
About British Safety Council
Written by the company
Seize the opportunity to thrive
Enhance workplace productivity through improved health, safety and wellbeing
For over sixty years we’ve been a trusted guide to excellent health, safety, wellbeing and environmental management.
Since its foundation in 1957, the British Safety Council has campaigned tirelessly to protect workers from accidents, hazards and unsafe conditions, and played a decisive role in the political process that has led to adoption of landmark safety legislation in the UK.
British Safety Council has members in more than 60 countries who are committed to protecting and improving the wellbeing of workers believing that a healthy and safe work environment is also good for business.
What we do
We are a trusted leader in health, safety, wellbeing and environmental management. As a not-for-profit organisation, we use all our resources to reduce risk, prevent injuries and enhance wellbeing in the workplace, across the world.
We help organisations - of all sizes and in all sectors - develop and maintain effective policies and processes. We work with our members to develop best practice.
We’ve been doing this for 60 years, educating millions of workers and making hundreds of thousands of workplaces safer. We’re consulted directly on legislation and campaign actively to raise standards.
Membership – Together we are changing the world of work for the better. Join a global community of health and safety advocates and access to trusted expertise, information and support.
Influence – We make experience count. We’ve helped influence and shape health and safety policy and law since 1957.
Training and learning – We'll help you to develop knowledge and expertise, in whatever ways best suit your organisation and employees. Our educational support is comprehensive and flexible and covers all aspects of health, safety and environmental management.
Audit and consultancy – We identify what you do well and provide you with expert advice on how to achieve the highest standards in health, safety and environmental management, always in line with evolving standards and legislation.
Awards and events – Highly regarded by your professional peers, our awards recognise excellence in health, safety and environmental performance. We also organise and deliver events to support best practice, reduce risk, prevent injuries and promote health and well-being in the workplace.
Publications - Our publications include thought provoking news, features, profiles and opinion as well as the latest legislation. The range includes best practice guides, a health and safety newsletter and our magazine Safety Management.
Contact info
70 Chancellors Road , W6 9RS, London, United Kingdom
- 020 8741 1231
- marketing@britsafe.org
- www.britsafe.org
4.3
Excellent
210 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Organisation to consult with
Excellent Organisation to consult with. Professional experts with a wealth of knowledge, guidance and willingness to support.
9 April 2026
Reply from British Safety Council
Hello Claire ,
Thank you for your fantastic 5-star review.
We’re pleased to know that you had a positive experience with our team and valued their expertise, guidance, and support. Delivering professional and reliable service is something we take great pride in.
We appreciate your kind feedback and look forward to supporting you again in the future.
Kind regards
Team British Safety Council
Excellent customer service - thank you!
Manoj was a huge help when I was having issues booking a course. He was very patient and talked me through the steps he was taking to resolve the issue.
24 March 2026
Reply from British Safety Council
Hello Debbi,
Thank you for your excellent 5-star review.
We’re delighted to hear that you had a positive experience with our customer service. It’s great to know that Manoj was able to support you patiently and guide you through the booking process.
Your feedback is truly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Team British Safety Council
Very prompt and helpful responses.
16 March 2026
Reply from British Safety Council
Hello Barry,
Thank you for your kind review.
We’re pleased to hear that you found our responses prompt and helpful. Providing timely support is something we truly value.
We appreciate your feedback and look forward to assisting you again.
Kind regards,
Team British Safety Council
Sian Harlow the trainer was a joy to be…
Sian Harlow the trainer was a joy to be taught by, really made the session interactive and clear with her words
26 March 2026
Unprompted review
Reply from British Safety Council
Hello Andrew,
Thank you for your wonderful 5-star review and for sharing your positive experience with us.
We are delighted to hear that you found the training engaging and Interactive. It’s also great to know that Sian’s knowledge and delivery made a meaningful impact on your learning experience. Our tutors are passionate about sharing their expertise and supporting learners throughout their journey.
Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to assisting you again with your future training needs.
Thank you for choosing the British Safety Council.
Kind regards,
Team British Safety Council
Membership and Award
From the moment we made an enquiry about membership and the international safety awards, we received a personal and professional approach. It was a streamlined simple process with assistance provided throughout. The membership alone provides an easy to navigate platform. Although it was our first award submission with the BSC help was available in a very timely manner.
Sazzadur deserves a big thank you in this review.
We look forward to working closely with the BSC over the coming years
2 January 2026
Unprompted review
Reply from British Safety Council
Hello Chris,
Thank you for your fantastic 5-star review.
We’re delighted to hear that your experience with our membership and International Safety Awards process was smooth and well supported. Your kind words about Sazzadur will be shared with him; he’ll be pleased to know he made a positive impact.
We truly appreciate your support and look forward to working with you in the years ahead.
Kind regards,
Team British Safety Council
I’m impressed
Due to my schedule, I opted for the online learning course option. The course was very interactive, breaking down information into manageable sections. This allowed me to fully understand the material and develop ideas that can be applied in the real world.
4 March 2026
Reply from British Safety Council
Hello Seima,
Thank you for your wonderful 5-star review and for sharing your experience with us.
We’re pleased to hear that the online learning format suited your schedule and that you found the course interactive and easy to follow. It’s great to know the learning will help you apply ideas in real-world situations.
Thank you for choosing the British Safety Council.
Kind regards,
Team British Safety Council
Really impressed!
Really impressed with the professional delivery of a well structured and informative course. I am completely new to the subject matter and left the course feeling confident that this course will support my performance and ability to fulfil my role responsibilities. Trainer was engaging and very knowledgeable.
4 March 2026
Unprompted review
Reply from British Safety Council
Hello Craig,
Thank you for your wonderful 5-star review.
We’re delighted to hear that you found the course informative and well structured, and that the trainer’s engaging and knowledgeable delivery helped build your confidence in the subject.
We truly appreciate your feedback and wish you every success in your role.
Kind regards,
Team British Safety Council.
Very positive experience
Niraj is really helpful, informative and continues to be an excellent supportive point of contact. We have our first training event arranged soon and hopefully more to come
18 February 2026
Reply from British Safety Council
Hello Brett,
Thank you so much for taking the time to provide your feedback and for your four-star rating.
We are pleased to hear that Niraj Majithia was very helpful, supportive, and a reliable point of contact for you. We look forward to continuing to support you, and if you need any further assistance, please feel free to reach out to Niraj or our Customer Service team.
Thank you for sharing your thoughts with us and the BSC community.
Kindest regards,
Team British Safety Council
Excellent NGC1+2 course
Excellent NGC1+2 course. Sian was a wonderfull teacher leading us through our studies with patience and an electric passion for health and safety. The course was great fun once we had all settles in and the break-out rooms for group question answering were great. I would recommend to all. Again thank you Sian.
26 February 2026
Unprompted review
Reply from British Safety Council
Hello Richard,
Thank you for your wonderful 5-star review and for sharing your positive experience with us.
We are delighted to hear that you found the training engaging and appreciated the use of breakout rooms during the sessions. It’s also great to know that Sian’s knowledge and delivery made a meaningful impact on your learning experience. Our tutors are passionate about sharing their expertise and supporting learners throughout their journey.
Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to assisting you again with your future training needs.
Thank you for choosing the British Safety Council.
Kind regards,
Team British Safety Council
Great course delivered at a steady…
Great course delivered at a steady pace. Sian led the session and was excellent throughout.
26 February 2026
Unprompted review
Reply from British Safety Council
Hello Jason,
Thank you so much for sharing your wonderful experience with us!
We're thrilled to receive your fantastic five-star review and delighted to hear that Sian, our trainer, delivered an engaging course for you.
Please keep us in mind for any future training needs.
Thank you for choosing BSC — we wish you all the best!
Kindest regards,
Team British Safety Council
Great training and great experience
Great training. Really informative. Would absolutely recommend them again to anyone and David was full of information and very informative.
23 February 2026
Unprompted review
Reply from British Safety Council
Hello Scott,
Thank you for your wonderful 5-star review and for sharing your positive experience with us.
We are delighted to hear that you found the training informative and valuable, and that David’s knowledge and delivery made a meaningful impact on your learning experience. Our tutors are passionate about sharing their expertise and supporting learners throughout their journey.
Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to assisting you again with your future training needs.
Thank you for choosing the British Safety Council.
Kind regards,
Team British Safety Council
Good leaning supported by dedicated BSC…
Good leaning supported by dedicated BSC team members. Thank you BSC.
21 January 2026
Unprompted review
Reply from British Safety Council
Hello Jayesh,
Thank you for your generous 5-star review and for sharing your positive experience with us.
We are delighted to hear that you found the learning valuable and felt well supported by our dedicated team members. At the British Safety Council, we are committed to providing high-quality training and ensuring our learners receive the guidance and support needed to succeed.
Your feedback means a great deal to us, and we look forward to supporting you in your continued professional development.
Thank you for choosing the British Safety Council.
Kind regards,
Team British Safety Council
Excellent Safety Training
I undertook the NEBOSH Diploma virtual classroom training last year (date supplied is the day I got my final results) and it was a very positive experience. The tutor was well informed and made the virtual setting engaging and informative. The physical materials supplied were comprehensive and were supplemented by good resources provided online.
16 February 2026
Unprompted review
Reply from British Safety Council
Hello Rob,
Thank you so much for taking the time to share your experience and for your generous 5-star fantastic review.
We’re so pleased to hear you had a positive experience with the NEBOSH Diploma virtual classroom and found the tutor and materials engaging and informative.
Congratulations on your final results, and thank you for choosing to study with us.
Kindest regards
Team British Safety Council
Very disapointed with the service…
Very disapointed with the service received. Today cut off mid flow during a call. Phone straight back and was left on hold before the call was added by an automated leave a voicemail and we will get back to you straight away. That was two hours ago. They are quick enough to take your money but when it comes to provide a service not so. There are plenty more companies out that provide this type of service, I would recomend visiting them first before making you decision.
10 February 2026
Unprompted review
Reply from British Safety Council
Hi Mark,
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your recent experience. Having your call cut off and then not receiving a prompt response is certainly not the level of service we aim to provide.
We understand how frustrating this must have been, especially when you were in the middle of a conversation. Please be assured that this is not reflective of our usual standards, and we would really appreciate the opportunity to put this right as a priority.
Please contact us directly at customer.service@britsafe.org, or reply to your original enquiry with “Trustpilot follow-up” in the subject line, and a member of our team will get back to you promptly to investigate and ensure you receive the support you need.
Thank you again for raising this — your feedback helps us improve, and we hope to resolve this for you very soon.
Kindest regards,
Team British Safety Council
Sector Interest Group
I requested information on sector interest groups and how to join, particularly around setting up a logistics and warehousing group - not heard a peep!
3 February 2026
Unprompted review
Reply from British Safety Council
Hi Andrew,
Thank you for taking the time to provide your feedback, and we’re genuinely sorry that you didn’t receive a response to your enquiry that’s not the experience we aim to provide.
We’d really like the opportunity to put this right as a priority.
Please contact us directly at customer.service@britsafe.org, or reply to your original enquiry with “Trustpilot follow-up” in the subject line, and a member of our team will get back to you promptly to discuss next steps and provide the information and support you need.
Thank you again for raising this your feedback helps us improve, and we hope to resolve this for you very soon.
Kindest Regards,
Team British Safety Council
Customer service has degraded
We've been a Member of BSC for years. Unfortunately the customer service has degraded. In 2024 we won a Distinction Award at the International Awards. The trophy was over 6 months late to be delivered. In 2025 we again won a Distinction Award. After repeated emails the trophy still had not been received prior to the award entries for 2026. We therefore chose not to participate. Our trophy eventually arrived but with the wrong companies name on it! I've tried to raise a formal complaint but I've received the same lack of prompt response. We'll be reviewing our membership going forwards.
2 February 2026
Unprompted review
Reply from British Safety Council
Dear Chris,
Thank you for your feedback.
I am genuinely sorry for the delays, the incorrect trophy delivery, and the lack of timely response you experienced. This falls short of the standards we expect of ourselves, particularly for long-standing members.
We strive to ensure every customer interaction is top-notch and work hard to deliver an enhanced experience, and on this occasion, we did not meet that standard.
The matter has been escalated and corrective action is underway following a human error by our delivery partner, and steps are being taken to ensure this does not recur. We hope you will be reassured by the actions taken and remain considerate of this error.
Please keep an eye on your emails, as one of our colleagues has got in touch with you with further details. We value your relationship with BSC and remain committed to restoring your confidence in us.
Please do not hesitate to contact us at customer.service@britsafe.org should you require any further assistance.
Kindest regards
Team British Safety Council
More than a question
The questions asked made you think about the business performance and how you met the core of the question
29 January 2026
Unprompted review
Reply from British Safety Council
Hello Alan,
Thank you so much for taking the time to provide your feedback and four-star ratings.
We’re delighted to hear that you are satisfied with our services. Your feedback motivates our team to continue striving for excellence and to ensure every customer interaction is top-notch. We look forward to supporting you again in the future.
Thank you for sharing your thoughts with us and our BSC community.
Kindest regards
Team British Safety Council
Poor and unreliable Customer Service
While the training package is excellent, the customer service is extremely poor and unreliable. It is genuinely easier to reach HMRC than to get a response from the British Safety Council by email or phone. You may be told you are first in the queue, but after waiting for 10 minutes the line disconnects, followed by a voicemail prompt for you to leave a message—one that is unlikely to be returned
30 January 2026
Unprompted review
Reply from British Safety Council
Hello Charles,
Thank you for your feedback.
I’m sorry to hear about the difficulties you experienced in reaching us.
Reliable and accessible customer service is fundamental, and it’s clear that on a few occasions we fell short of your expectations. We reviewed our records to arrange a callback; unfortunately, the number you used was not tracked in our system. Your comments regarding call connectivity and response times have been escalated and are being actively reviewed to improve reliability.
We appreciate your recognition of the quality of our training and remain committed to ensuring our service consistently matches that same standard.
Please do not hesitate to contact us at customer.service@britsafe.org should you require any further assistance.
Kindest regards
Team British Safety Council
I completed my IOSH Managing Safely but…
I completed my IOSH Managing Safely but I was only issued a Temporary virtual certificate with a note that IOSH will send my certificate in few weeks. It's been 1 month plus I haven't gotten any information from British Safety Council or IOSH with regards to the certificate.
20 November 2025
Unprompted review
Reply from British Safety Council
Hello Chikauche,
Thank you for taking the time to speak with us today. We apologise for the inconvenience caused by the delay in receiving your certificate.
The issue was raised with the relevant team yesterday, and following our conversation today, the certificate has now been shared with you.
If you require any further assistance, please don’t hesitate to contact us at customer.service@britsafe.org.
Kindest regards,
Team British Safety Council
Great course, all thanks to a great and knowledgeable trainer
Really enjoyed the course – very informative with real life stories. The practical approach made learning more meaningful. It gave us practical knowledge we can carry into our real life situations and workplaces. I really appreciated our trainer-Adam, how he focused on helping us understand the course content, not just pass the exam. He was very engaging and encouraging, he broke down the complex topics in a way that actually made sense. Thank you!
24 July 2025
Unprompted review
Reply from British Safety Council
Hello Justyna,
Thank you so much for sharing your wonderful experience with us!
We're thrilled to receive your fantastic five-star review and delighted to hear that Adam, our trainer, delivered an engaging course for you.
Please keep us in mind for any future training needs.
Thank you for choosing BSC — we wish you all the best!
Kindest regards,
Team British Safety Council
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