Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
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Review summary
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I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
Having dealt with you for many years and having no complaints as the web site is easy to navigate and customer service has always been good . An app would be helpful though.
Company details
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21K reviews
Asks customers to review
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Every thing always runs smoothly never…
Every thing always runs smoothly never had any problems you couldn’t sort out
14 February 2026
Easy to deal with and you can speak to…
Easy to deal with and you can speak to somebody if you need tp
21 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Shawbrook
Hi Jenny, thank you for leaving us a positive review. We are pleased to hear that you are happy with the rates we offer and our online banking experience. Thank you for saving with Shawbrook.
Good website and products
Good website, easy to navigate with clear details and generally a good range of products.
Competitive savings rates, but a little disappointing in recent months.
Overall, very happy with my dealings with Shawbrook.
10 July 2026
Reply from Shawbrook
Hi Steve, thanks for leaving a positive review and for saving with Shawbrook. We appreciate your feedback about the rates we offer.
Consistent financial performance
Consistent financial performance
Prompt response to requests and clear action plan for transactions.
11 March 2026
Always so easy to use and really…
Always so easy to use and really helpful when help required - very competitive rates
Thank you Shawbrook
10 July 2026
excellent in every way
10 July 2026
Customer service are very helpful…
I was switching my ISA from another provider. I called Shawbrook a couple of times. I got through to a person quickly , they were very helpful and professional.
10 July 2026
Website difficult to navigate
Website difficult to navigate, not clear enough on isa terms and rates.
10 July 2026
Reply from Shawbrook
Hi Scroober, thanks for taking the time to leave a review. We really appreciate your feedback, it helps us to continually improve our service and make our customer experience better. If you'd like to discuss your experience with us further, please call us on 0345 266 6611 (Monday to Friday 9 am to 5 pm, excluding bank holidays).
No complications and easy to navigate…
No complications and easy to navigate the website
10 July 2026
Competitive interest rates
Very good interest rate for both Isa and Easy Access Isa. Terms and Conditions very clear. Very knowledgeable and friendly staff.
9 July 2026
Easy to deal with good savings rates…
Easy to deal with good savings rates everything laid out well
2 July 2026
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