Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
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Review summary
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Reviews shaping this summary
I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
Having dealt with you for many years and having no complaints as the web site is easy to navigate and customer service has always been good . An app would be helpful though.
Company details
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21K reviews
Asks customers to review
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I can't recommend Laurel Johnson highly…
I can't recommend Laurel Johnson highly enough. From start to finish, she went above and beyond to ensure my clients mortgage case reached completion. Her commitment, responsiveness, and willingness to do far more than was expected made a real difference throughout what could have been a stressful process.
Laurel was always available to provide updates, proactively chased outstanding issues, and worked tirelessly with all parties involved to keep everything moving. Her knowledge, professionalism, and determination to find solutions meant that every obstacle was dealt with quickly and efficiently.
It's rare to come across someone so dedicated to delivering outstanding service. Laurel's hard work, attention to detail, and genuine commitment to achieving the best outcome were exceptional. This case truly would not have got to completion on time without Laurel. Thank you!
25 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Transfer out to linked account hasn't happened after 3 days
Transfer out to linked account hasn't happened after 3 days. Request made on a Saturday. Monday and still nothing. Very worrying. Customer services offer standard platitudes. Am trying to move out of Shawbrook due to poor interest rates. Existing customers beware you could probably do better elsewhere, they don't reward loyalty and blatantly favour new customers over existing.
Re Shawbrook response:- Nothing to discuss here Shawbrook. The issues I have raised are long standing and have been submitted by subscribers many times before. You choose not to do anything about them, so be it. I have nothing to add.
13 July 2026
Unprompted review
Reply from Shawbrook
Hi Cyril, thank you for taking the time to leave a review and share your feedback. We're very sorry to hear that your transfer hasn't gone through as expected. We’ve just sent you an email via Trustpilot asking for some more information. Please can you respond to this request so we can investigate this further and assist you.
Alternatively, you're welcome to call us on 0345 266 6611 (Monday to Friday, 9am to 5pm, excluding bank holidays).
The ISA Interest rate was reasonable…
The ISA Interest rate was reasonable and managing the account easy
9 April 2026
Reply from Shawbrook
Hi Philip, thank you for taking the time to share your feedback and for saving with Shawbrook.
Information sent out in good time
Information sent out in good time, easy to understand, easy to access account etc online.
12 July 2026
Shawbrook maintains competive for ISA Bonds.
My recent experience of investing with Shawbrook.
11 July 2026
Reply from Shawbrook
Thank you for taking the time to share your feedback and for saving with Shawbrook.
Excellent job
Excellent job, transferring my isa and interest to my nominated account, gives me full trust banking with you
26 June 2026
Always speak to most helpful staff
11 July 2026
Savings
I placed some savings with the Bank and it pays me some interest, is'nt that what banks do?
1 April 2026
Investment tracking
Very good customer service and it’s nice to be able to speak to a knowledgeable person rather than a machine.
Ho ever one disadvantage no App therefore I am unable to track how well my investment is performing.
11 July 2026
Reply from Shawbrook
Hi Wendy, thank you for taking the time to leave us a review. We have shared your suggestion regarding a mobile banking app with our team. Thank you for saving with Shawbrook.
Excellent service and extremely helpful…
Excellent service and extremely helpful to talk to.
3 July 2026
Reply from Shawbrook
Hi Stephen, thank you for taking the time to share your positive feedback and for saving with Shawbrook.
Always offering competitive interest…
Always offering competitive interest rates and in my case being elderly I like to receive my interest from ISAs on a monthly basis.
Shawbrook offers this and my interest is always sent to my account on time
10 July 2026
Last two years I have enjoyed my ISA…
Last two years I have enjoyed my ISA investment
I look forward for the next year
10 July 2026
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