Excellent warranty claim sorted. Battery had gone faulty, had to raise RMA fir return through Argos. Unable to contact Argos through phoneline or emaik. Emailed Sainsburys customer services, no reply... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update del... See more
Bough Ninja soup maker , as first order got a discount which gave a good saving . I had thought it may be a few days for delivery , later the same day I got updates and then the items was deliver... See more
We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the fr... See more
4.5
Excellent
53K reviews
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Excellent customer services
The customer service i received after a problem with my hoover has been exemplary. Prompt email replies, options and full explanations of each process, has resulted in a broken hoover being replaced very promptly.
Thankyou Shark for your courteous and quick responses!
11 September 2026
Salon straight hair
Works so well. Salon straight hair that lasts in around 20 mins. Best hair product I have had since GHDs were invented 25ish years ago!
21 September 2026
Above and beyond my expectations …
Excellent customer service they went above and beyond what I was expecting when I had issue with my hoover. Would definitely buy again and definitely recommend. Good customer service is hard to come by and these guys have got it right.
18 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Check the item upon delivery
1st order - Came in the wrong colour - sent it back
2nd order - Has arrived cracked and paint chipped off on the lever causing a small cut on my finger.
I will be ordering again - 3rd time lucky
21 September 2026
Reply from SharkNinja UK
Hi there,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your first order arrived in the wrong colour and that your replacement arrived damaged, especially as the chipped paint resulted in a cut to your finger. This is certainly not the experience we want for our customers. We can see that the injury concern has already been escalated to the relevant team, who will be in contact with you regarding this matter. We appreciate you giving us another chance and placing a third order despite the issues you've encountered. We sincerely hope your next experience is a much better one and that you can begin enjoying your product as intended.
Kind Regards,
SharkNinja UK
I had a previous 10in1 which l used…
I had a previous 10in1 which l used every day liked the later model so l had to wait for it to come back in stock. Got an email on Friday paid full price only to look today and it’s £80 cheaper so not happy
21 September 2026
Amazing service from ordering to delivery
Amazing service and arrived the next day I managed to break my jug on my ninja food processor and was panicked thinking I'd have to buy a whole new machine but I went on ninja site n found the original parts and it didn't cost a fortune they were fast and kept me updated from ordering to delivery I'll definitely be looking at buying anything ninja from there original site now I'm really impressed with the service
21 September 2026
Great service very speedy delivery and…
Great service very speedy delivery and great price I am so pleased with my new Shark Ninja
19 September 2026
Website was easy to use and the…
Website was easy to use and the delivery was prompt.
21 September 2026
You said next day delivery and it…
You said next day delivery and it arrived next day a great product well packaged
21 September 2026
Great offers……
Some excellent offers and discounts on products. Purchased the pet vacuum and the steamer. Arrived next day, warranty already in place and products ready to go out of the box. Excellent and efficient service.
21 September 2026
Quick order processing and speedy…
Quick order processing and speedy delivery thanks!
21 September 2026
Rubbish delivery
Easy to order, not very good delivery. DPD are yet to update me about when it will be delivered 3 days after ordering the part. Not exactly next day delivery!
21 September 2026
Reply from SharkNinja UK
Hi there,
Thank you for taking the time to share your feedback.
We're sorry to hear that your delivery experience has not met your expectations, particularly as you were hoping to receive your order sooner. We can see from the tracking information that there has been an exception with the delivery, with the parcel currently delayed at the sortation facility. While deliveries typically take 3 to 5 working days, we recognise how disappointing it is when updates are limited and your parcel has not arrived as expected. We would recommend allowing until tomorrow for further tracking updates and delivery. If you still have not received your parcel by then, please reach out to us via the link below and our team will be happy to assist further.
Kind Regards,
SharkNinja UK
Fantastic customer service
Fantastic customer service, sent out a new battery to replace a faulty one on the same day!
21 September 2026
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