I’ve ordered I believe 3 times now from this company and every time they have been fantastic! Amazing company, and genuine good deals on glasses. Everything comes packaged really well which is great w... See more
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Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

About Shade Station
With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.
To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.
Written by the company
Authenticity Guaranteed
Why this matters when buying designer eyewear:
- Guaranteed genuine products with no risk of counterfeits.
- Full manufacturer warranty and aftersales support.
- Correct, current branded packaging and accessories.
- Accurate model numbers, markings and serial identification.
- Confidence that your eyewear meets strict quality standards.
Shade Station is a trading name of Blue Green Ltd.
Greater Manchester, United Kingdom
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Great price, service and quality. Couldn’t find the sunglasses cheaper and they arrived quickly safe and sound. W

Reply from Shade Station
Easy Web site to navigate. Easy to order and fast delivery. Couldn't fault the process or product

Reply from Shade Station
Shadestation was recommended by a friend and I'll be recommending them to my friends. Great service, excellent value and a huge range of quality sunnies.

Reply from Shade Station
Would not buy my glasses from any where else ! Purchased from these a couple of times , excellent service 5*****

Reply from Shade Station
Re edit, jenna has been amazing and sorted things for me asap 🫶🏻. Ive sent two e mails in and rang, get to no 1 in q then just rings
Think be bit more urgency with a new customer
I have a victoria beckham pair of sunglasses which ordered from her site, been waiting on another pair coming in stock which they are now, then saw same ones on your website, asked will they come with the branded case?
Asked if could send me a picture? Or just say yes or no, Nobody replies or picks phone up .
Pity had them in my basket only wanted clarity on what case would get .
Thanks jenna ⭐

Reply from Shade Station
Having broken my glasses just before going on holiday, I ordered for next day delivery. Not only did they arrive on time but the person I was dealing with at Shadestation noticed that their normal delivery method couldn’t guarantee next day delivery to our area, so upgraded delivery to Special Delivery. Very good service indeed

Reply from Shade Station

Reply from Shade Station
I was a little skeptical at first getting verifocals on line but so glad I did as my glasses are perfect and half the price for my designer glasses so its a win win.

Reply from Shade Station
Very friendly, helpful service. I had an issue with an order, from start to finish they helped me get everything sorted. Highly recommend. Thanks

Reply from Shade Station
I was looking for sunglasses in extra large size. The range and variety on offer was very good and the prices were competitive. Delivery was on time and the items were well packaged and in great condition when they arrived.
I definitely recommend shopping with this company.

Reply from Shade Station
Do not order from Shade Station.
I returned an order using their Royal Mail returns service. As I work long hours, I used a parcel locker late in the evening to return the package. Unfortunately, the parcel went missing while being returned.
Shade Station has refused to do anything and will not accept any liability. Royal Mail has also confirmed that, because the return was sent using Shade Station’s business account, Shade Station needs to make the claim for the missing parcel.
Despite this, Shade Station is refusing to take any action, leaving me out of pocket and unable to resolve the matter.
Very disappointing customer service and, based on my experience, I would strongly advise against ordering from them

Reply from Shade Station
It was the first time i have ordered through shadestation and honestly i am very happy. I
Got myself the new ray ban x asap rocky frames with prescription and transitioning lenses and they are great! Were delivered i believe within a week after ordering. Hadnt needed to contact customer service or anything, so cant provide information on how that is, but i am very satisfied and would purchase with them again. The price was also very reasonable and i will definitely keep shade station on my top list for the next prescription glasses.

Reply from Shade Station
There were issues with the parcel missing thanks to (surprise surprise) Royal Mail. Jenna from the customer service team was extremely helpful, quick to respond and was very pro-active in finding and tailoring possible solutions. She even talked me through the production process and suggested that they could send out replacement with international delivery as I was travelling. Don't remember the last time I came across customer service that was genuinely helpful instead of just passing the buck.
Will definitely order with them again.

Reply from Shade Station
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