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Shade Station Reviews 

32,348
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,811 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, highly competitive prices, and secure packaging when ordering designer glasses. People also love the impressively wide selection of frames and the wonderfully simple prescription ordering process. Some reviewers were not happy with product quality, noting that frames occasionally arrived uneven, made creaking noises, or suffered minor defects. A few other people also felt that courier delays and external postal issues slightly impacted their delivery schedule. Despite these occasional hurdles, buyers remain generally satisfied and would gladly recommend the service to their friends.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items are of high quality and arrive... See more

Delivery service

Users describe positive interactions with delivery_service, noting a smooth and straightforward ordering... See more

Price

People report positive experiences with price, highlighting that the costs are very competitive and... See more

Service

Clients share positive opinions on service, frequently highlighting the fast, efficient, and reliable... See more

Quality

Customers had positive experiences with quality, expressing satisfaction and delight with their purchases.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered I believe 3 times now from this company and every time they have been fantastic! Amazing company, and genuine good deals on glasses. Everything comes packaged really well which is great w... See more

Company replied

Rated 5 out of 5 stars

I recently bought a pair of Oakley Airdrop frames from Shadestation as they were the only supplier of the 51mm wide lens frame and their price was incredible. Unfortunately my frame broke, I contacted... See more

Company replied

Rated 5 out of 5 stars

It was the first time i have ordered through shadestation and honestly i am very happy. I Got myself the new ray ban x asap rocky frames with prescription and transitioning lenses and they are great!... See more

Company replied

Rated 5 out of 5 stars

Really struggled to get high prescription sunglasses after trying all the major high street shops but shade station found the lenses to suit the frame Communication was great Had the sunglasses wi... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32K reviews

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4.8

All reviews

(32,348)

5,520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price, service and quality. Couldn’t find the sunglasses cheaper and they arrived quickly safe and sound. W

9 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re glad you were happy with the price, service and quality, and that your sunglasses arrived quickly and safely.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Easy Web site to navigate

Easy Web site to navigate. Easy to order and fast delivery. Couldn't fault the process or product

9 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. It’s great to hear the website was easy to use and that everything arrived quickly. We’re pleased you’re happy with both the ordering process and the product.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Highly recommend

Shadestation was recommended by a friend and I'll be recommending them to my friends. Great service, excellent value and a huge range of quality sunnies.

6 August 2026
Shade Station logo

Reply from Shade Station

We really appreciate the recommendation and your kind words. It’s good to know you were happy with the service, value and range of sunglasses.

Best Regards,

Shade Station

Rated 5 out of 5 stars
Shade Station logo

Reply from Shade Station

Thanks for your review. We’re glad everything went smoothly with your order and that you were happy with the items.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Would not buy my glasses from any where…

Would not buy my glasses from any where else ! Purchased from these a couple of times , excellent service 5*****

6 August 2026
Shade Station logo

Reply from Shade Station

That’s lovely to hear, and we really appreciate you coming back to us. Thanks for taking the time to leave such positive feedback on your glasses order.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Excellent service

Excellent service

6 August 2026
Shade Station logo

Reply from Shade Station

Thanks for the great feedback. We’re glad you were happy with the service.

Best Regards,

Shade Station

Rated 5 out of 5 stars

WOW!

WOW!
Received my vision glasses next day delivery.

6 August 2026
Shade Station logo

Reply from Shade Station

Great to hear your prescription glasses arrived so quickly. Thanks for taking the time to leave us a review.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Ive sent two e mails in and rang

Re edit, jenna has been amazing and sorted things for me asap 🫶🏻. Ive sent two e mails in and rang, get to no 1 in q then just rings
Think be bit more urgency with a new customer
I have a victoria beckham pair of sunglasses which ordered from her site, been waiting on another pair coming in stock which they are now, then saw same ones on your website, asked will they come with the branded case?
Asked if could send me a picture? Or just say yes or no, Nobody replies or picks phone up .
Pity had them in my basket only wanted clarity on what case would get .

Thanks jenna ⭐

13 August 2026
Unprompted review
Shade Station logo

Reply from Shade Station

Thank you for getting in touch, and I’m really sorry that you’ve had difficulty reaching us and haven’t received a response to your previous emails.

We are currently working through our emails methodically and aim to respond to all enquiries within 48 hours of receipt. I completely appreciate, however, that when you’re simply looking for a quick answer regarding the case included with the sunglasses, this can feel far too long.

Our phone lines can also become particularly busy, and I’m sorry that you reached number one in the queue only to be left waiting. If you are ever struggling to get through to us by telephone, you are very welcome to contact us via our live webchat, where the team will be happy to assist.

Please accept my apologies for the inconvenience and frustration caused. We certainly don’t want a new customer to be left with this impression of our service, and we look forward to helping you with any queries you may have.

Best Regards,

Shade Station

Rated 4 out of 5 stars

Good product

All good nice love it

9 July 2026
Shade Station logo

Reply from Shade Station

It’s great to hear you’re happy with your glasses. Thanks for leaving us a review.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Perfect Service

Having broken my glasses just before going on holiday, I ordered for next day delivery. Not only did they arrive on time but the person I was dealing with at Shadestation noticed that their normal delivery method couldn’t guarantee next day delivery to our area, so upgraded delivery to Special Delivery. Very good service indeed

6 August 2026
Shade Station logo

Reply from Shade Station

It’s good to know the order arrived in time for your holiday, and that the delivery was adjusted to help make that happen. Thanks for taking the time to share your experience — we really appreciate it.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great item

Great item, fast delivery. Great price. Would definitely buy from again. 👍🏻

6 August 2026
Shade Station logo

Reply from Shade Station

Glad to hear everything arrived quickly and that you’re happy with the item and price. Thanks for taking the time to leave a review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Just perfect

I was a little skeptical at first getting verifocals on line but so glad I did as my glasses are perfect and half the price for my designer glasses so its a win win.

6 August 2026
Shade Station logo

Reply from Shade Station

It’s great to hear your verifocals turned out so well and that you’re pleased with the value too. Thanks for sharing your experience and for giving us a try.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product

6 August 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re pleased you were happy with both the service and the product.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful service. I had an issue with an order, from start to finish they helped me get everything sorted. Highly recommend. Thanks

13 August 2026
Unprompted review
Shade Station logo

Reply from Shade Station

It’s great to hear our team were able to help get everything sorted for you. Thanks for taking the time to leave such a kind review and for recommending us.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great for sunglasses

I was looking for sunglasses in extra large size. The range and variety on offer was very good and the prices were competitive. Delivery was on time and the items were well packaged and in great condition when they arrived.

I definitely recommend shopping with this company.

6 August 2026
Shade Station logo

Reply from Shade Station

Glad to hear you found a good range and that your sunglasses arrived on time and in great condition. Thanks for taking the time to leave a review and for recommending us.

Best Regards,

Shade Station

Rated 1 out of 5 stars

Do not order from Shade Station.

Do not order from Shade Station.

I returned an order using their Royal Mail returns service. As I work long hours, I used a parcel locker late in the evening to return the package. Unfortunately, the parcel went missing while being returned.

Shade Station has refused to do anything and will not accept any liability. Royal Mail has also confirmed that, because the return was sent using Shade Station’s business account, Shade Station needs to make the claim for the missing parcel.

Despite this, Shade Station is refusing to take any action, leaving me out of pocket and unable to resolve the matter.

Very disappointing customer service and, based on my experience, I would strongly advise against ordering from them

13 August 2026
Unprompted review
Shade Station logo

Reply from Shade Station

Hi Karis,

We’re sorry to hear you’re disappointed with your experience.

We certainly did not intend for your return to go missing, and we understand how frustrating this situation must be. However, as the returned parcel has not been received by us, we’re unfortunately unable to process a refund for goods that have not been returned to our possession.

Our returns instructions specifically advise customers not to use parcel lockers for returns, and we’re sorry if this guidance was missed when sending your parcel.

We appreciate that this is frustrating, but we have to follow the appropriate process when a return does not reach us. We’re sorry that this has resulted in a disappointing experience.

Kind Regards
Shade Station

Rated 5 out of 5 stars

Excellent service

Easy to navigate, fast and efficient service

6 August 2026
Shade Station logo

Reply from Shade Station

Glad to hear everything was straightforward for you. Thanks for taking the time to leave such a positive review.

Best Regards,

Shade Station

Rated 5 out of 5 stars

It was the first time i have ordered…

It was the first time i have ordered through shadestation and honestly i am very happy. I
Got myself the new ray ban x asap rocky frames with prescription and transitioning lenses and they are great! Were delivered i believe within a week after ordering. Hadnt needed to contact customer service or anything, so cant provide information on how that is, but i am very satisfied and would purchase with them again. The price was also very reasonable and i will definitely keep shade station on my top list for the next prescription glasses.

6 August 2026
Shade Station logo

Reply from Shade Station

It’s great to hear your first order with us went so well, and that you’re happy with your prescription glasses. Thanks for taking the time to share your feedback — we really appreciate it. We’re glad the delivery was prompt and that the pricing worked for you too. We’d be pleased to help again when you’re ready for your next pair.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Excellent Customer Service

There were issues with the parcel missing thanks to (surprise surprise) Royal Mail. Jenna from the customer service team was extremely helpful, quick to respond and was very pro-active in finding and tailoring possible solutions. She even talked me through the production process and suggested that they could send out replacement with international delivery as I was travelling. Don't remember the last time I came across customer service that was genuinely helpful instead of just passing the buck.
Will definitely order with them again.

10 August 2026
Unprompted review
Shade Station logo

Reply from Shade Station

Thanks for taking the time to share this. It’s good to hear Jenna was able to help quickly and keep things moving when there was a problem with the parcel. We’ll make sure your feedback is passed on to her and the team. We really appreciate your kind words and look forward to helping again in future.

Best Regards,

Shade Station

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