SGS Engineering Reviews 56,480

A great product and first class service. First box arrived damaged and was replaced immediately. A great positive experience and wouldn’t hesitate to deal with SGS again 10 out of 10 for customer support. A pleasure to deal with. A+++ experience.

Bought a 50 litre, set it all up then I could hear a leak, turns out one of the welded seams on the tank wasn't welded correctly and therefore leaks!

Reported the issue to customer service, they want a video, which was sent but they have said they'll speak to technical support to see what my options are?!!!

I know what my 'options are' have your faulty junk back!!!

They say they call 20-30 mins before driver delivers. Driver called once at my door (as cctv and timing proves) then they want to charge me £49 redelivery. Absolute liberty. *****Watch small print*****

Terrible customer support. They just want your money and now have cost me an extra £12 for no reason other than their lazy attitude to after sale support. I'll definitely be looking elsewhere next time before considering an order with SGS again.

Fedex claimed a delivery to an address in a different town. Then the package appeared mysteriously in the Fedex depot that night.

SGS were on the case and ensured Fedex prioritised my delivery and kept me informed throughout. Cathy in SGS customer services is an absolute star.

They don’t honour warranties even when you use the machine correctly.

I bought an SC100V (13.8 CFM) which failed after just 75 days usage.

Despite the machine only powering a 6 SCFM demand (less than half its capacity), SGS Engineering rejected the warranty claim.

Their Customer Service Manager admitted the machine has a 50-60% duty cycle and that my usage was only 41%—yet they still claimed "misuse" because of "overheating."

If a machine overheats while running 20% below its limit at half-capacity, it is defective.

They have now ceased communication after being presented with these facts.

Currently escalating via the Consumer Rights Act and my credit card provider.

I have use SGS products for the last 4 years and warn people to stay away. They are very bad quality, break easy and you will be replacing most items. I recently brought the battery charger £220, it wouldn’t even work, when I’ve tried refunding the item they stating I haven’t charged the item and avoiding return. Honestly what world we living in complete crap products and customer service is a joke.

I bought a sgs compressor. I opened the box switched on the compressor. It was very loud and wasn't compatible with my spray gun. I was told that would not advise me the wrong compressor. I then asked for a refund/exchange. As per there policy they do not refund or exchange as the machine was switched on so they can't resell it. Apparently my consumer rights were ignored, they do not have any compassion and I now have a compressor that I do not need and have lost out on £84. Do not buy from this company. Other major companies, Amazon, Ebay respect the customer's rights as I have returned many items and have received my money back.
DO NOT BUY FROM THIS COMPANY

AVOID SGS - No customer care at all!

Ordered for next day delivery and paid an additional £20 for a slot. Immediately after placing the order, found out that next day is next 'business day' - which meant my order made on a Saturday morning would not be with me until Tuesday!

Emailed to cancel immediately - as the company work Mon-Fri (so no one to speak to).

Received an email Monday morning, the item has already been dispatched and I need to pay for the item to be returned! I wont be at the address on Tuesday, so this means a £50 charge for non-delivery and then if second delivery missed a charge of £100 to return it to SGS!!!!

All of this is already known but SGS will not do a thing about it to help. Awful customer care, wont be using them again.

Fantastic service from start to finish, great price next day delivery constant updates with delivery times and map of driver who was a very helpful and happy chap
Can not recommend enough

Bought a petrol strimmer from this company about five years ago, and I got to give them praise, as I have had to get parts for it on two occasions, one being on the 2nd of February 2026, needed a new fuel line for my multi tool strimmer ordered online that day, and had it on the 3rd of February, well pleased with the service, a well trusted company

Absolute waste of time. They use fedex who's policy is we deliver when we can be bothered but will make promises in the meantime. Unfortunately sgs isn't useful if you yourself care about customer service.

I AM SO DISAPPOINTED SGS GIVE ME 2 YEARS WARRANTY FOR AIR COMPRESSOR ITS DAMAGE AFTER 8 MONTHS WHEN I COME BACK FOR WARRANTY EXCHANGE THE TOLD ME YOU DAMAGE IT WE DONT COVER YOU FOR WARRANTY BECOUSE YOU TOP UP OIL THATS WHY WE DONT COVER YOUR WARRANT SO DONT TRUST THEM OR BUY ANY THINGS ONLINE ANY THING YOU BUY WILL BE DAMAGE AFTER FEW DAYS OR MONTH SO DONT TRUST THE ARE WARRANTY YOU WILL LOSE YOUR MONEY BECOUSE THE NOT SWAP OR EXCHANGE YOU WILL LOSE YOUR MONEY AND NOT HELP FUL STORE MANAGER .. DONT BUY ANYTHING AND DONT TRUST THE ARE WARRNTY ITS FAULSE INFORMATION NEVER 👎🏽 TRUST THE ARE WARRNTY.I AM CLAIMING NOW LETS SEE WHAT HAPPENS ,THE TOLL ME TOP UP ALWAYS OIL WHEN NEED IT , WHEN I DID NOW THE ARE TELLING ME YOU DAMAGED AIR COMPRESSOR SO DO NOT TRUST THEM ON ANYTHING FROM THEM. DO NOT TRUST THEM OR ANY OF THE ARE WARRANTY END THE WILL BALEME YOU AND YOU LOSE YOU MONEY TIME SO DO NOT TRUST THEM SGS 👎🏽👎🏽👎🏽 NOT HELPFULL

I bought a trolley jack. All good I think, I haven't tried it yet. I also bought 4 extra tall 3 tonne axle stands but although at point of purchase it quite clearly states 'free delivery', a delivery charge is added right at the very end, which is a little confusing.

Bought a stackable toolbox. Stainless Mobile Stackable 3-in-1 Tool Box
SKU:STC500C. Absolute rubbish . Bits keep breaking on it and the some side clips don’t work well. Only bought on the 2nd of January this year. It’s only used for carrying art equipment, thankfully it’s not heavy tools.

Yet another 1 star review, primarily down to customer service. Order for car jack (£139.99) placed on 12.1.26 with £14.99 charged for next working day delivery ie Wednesday 14.1.26. At 8.02 carrier advised delivery on 14.1.26 between 08.40 and 12.40. Signature upon delivery required. Stayed in all day (delivery tracking was silent) but no delivery received. At 17.07 advice received from carrier that delivery would take place the next day (15.1.26) before 18.00. Delivery actually took place on 15.1.26 at 14.30. Upon complaint to SGS Customer Services that they had not fulfilled their next working day delivery contract I received an £8 refund, sympathy and apologies. I was also informed that no compensation is ever paid for the inconvenience of a wasted day waiting in for a package that would not arrive. The carrier simply does not care-their contract is with SGS. This was a requested birthday present and I merely ordered from the link I was sent without checking reviews. Reason for this is that family members have used SGS previously with no problem with the item delivered by their own people direct-cost on that occasion was c£1k which maybe warranted better attention/service. Not checking recent reviews was a mistake. The product itself seems fine but I feel badly let down and have absolutely no confidence that things will go smoothly in the event of any warranty claim.

Poor customer service – refusal to deal with a same-day fault

I purchased a brand-new jack from SGS Engineering today. On first use, lifting a small vehicle well within the rated capacity, the jack twisted under load.

This is a serious safety issue, not a cosmetic complaint and not a change-of-mind return.

I reported the fault immediately and requested a return or remedy. This was refused, solely on the basis that the purchase was made for business use.

While I understand that consumer legislation differs for trade purchases, I do not accept that supplying equipment that is unstable on first use and then refusing to engage meaningfully is acceptable. A jack that twists under load presents an obvious risk of vehicle instability and injury.

The product may be marketed as professional equipment, but my experience of the after-sales support was dismissive and unhelpful. How a company responds when a product fails immediately says far more than how quickly they take payment.

Based on this experience, I would not recommend SGS Engineering to trade customers without first obtaining written confirmation of fault and return procedures.

ordered a motorcycle lift
delivery is the issue
given delivery date - not delivered
chased this by phone - told apologies to be delivered next day
next day no delivery - again i had to chase by phone
told to be delivered next day - same story except email received today telling me the package was delivered previous night at 23.33 - photo evidence doesnt show my house or the correct package
this is a saturday - SGS shut, delivery company sub contract to another company who wont answer phone
Still no motorcycle lift and no way of chasing things up

I was happy until my compressor failed in the 2 year warranty period.
Disappointing customer service, not responsive & I'm still waiting for information.
Can't get hold of them now.
Also noted they don't appear to respond to any critical reviews on Trustpilot.

Bought my husband a tool box for £100 for Christmas. As it was a present, we did not removed it from the external packaging until Christmas day. Found to be cracked and inadequate packaging. Refusal from customer services to exchange or refund. Apparently they have extended warranty over Christmas other than for damaged items! Extremely disappointed and would not recommend