Mostly very helpful costumer service. Ashame there are sometimes faulty items when buying from archives or stock mistakes on new and archive stock, and the order is withdrawn.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I generally love Sezane clothes and have been happy with almost everything I have bought; returns only made where I just did not need what I'd ordered and couldn't justify it, as per my order la... See more
Company replied
Overall, I am pleased with the items I’ve purchased from Sézane. I purchased three dresses (Dory, Donna and Fabiola), the Dahlia shirt, Barry cardigan, Justine basket bag and Rosa Low sandals. All ite... See more
Company replied
My first purchase and the TU scrunchie that was supposed to be included was not in the delivery. I did receive a $15.00 credit for my next purchase. What was more disappointing was that the blouse ha... See more
Company replied
Company details
About Sézane
Written by the company
For the past ten years, I have had the immense pleasure of writing the story of Sézane by your side. A story that places quality, creativity and service and the heart of everything.
Contact us
Contact info
115 rue du Bac, 75007, Paris, France
- www.sezane.com
4.0
Great
6K reviews
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I recently received a bag with visible…
I recently received a bag with visible marks and dust, which was disappointing. Unfortunately, the item was no longer available for replacement. The only options offered were a return for a refund or store credit if I kept it.
While I appreciate the response, this isn’t the first time I’ve experienced quality issues, particularly with archive sale items. I would have expected a solution that more directly acknowledges the defect rather than encouraging a future purchase.
I’ve decided to return the item, but overall this has affected my trust in the brand.
Just something to keep in mind if you’re shopping, especially during archive sales.
6 April 2026
Unprompted review
Reply from Sézane
Hello,
We're sorry to hear of this experience.
Our team has come back to you by email and remains available, if needed.
Have a lovely day,
The Sézane Team
Still haven’t received my order
Still haven’t received my order. Now doubting I will. Inadequate response from Sezane
5 April 2026
Unprompted review
Reply from Sézane
Hello Karen,
We are sorry that you have still not received your order and have not received a response on this matter.
We have sent you a request for further information from Trustpilot so that we can contact you.
As this request remains unanswered, please write to us directly at hello@sezane.com so that we can help you and offer you a suitable solution.
Please don’t hesitate to reach out if you have any other questions.
Have a lovely day,
The Sézane Team
Love this shop
Love this shop, overseas deliveries arrive in no time, garments are packed perfectly!
5 April 2026
Unprompted review
Reply from Sézane
Hello Sara,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Reply from Sézane
Hello Jingwei,
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Bring back old Sézane
I have been shopping with this brand for over 11 years. Half my wardrobe is Sézane or vintage J.Crew. Something happened to Sézane after venture capital took over 3 years ago. The quality has gone downhill rapidly. The clothes are too long, too short or too tight. Very few silk skirts or dresses. The prices are going up but the quality control is lacking. Hope they realize that their loyal customers are not returning and Morgan or whoever owns it goes back to their roots.
23 December 2025
Unprompted review
Reply from Sézane
Hello Chrystal,
Thank you for taking the time to share your feelings with us, which we take into consideration.
Have a lovely day.
The Sézane team
Amazing experience!
Amazing experience!
My gift card had expired before I had the chance to use it, but the customer support team responded right away and kindly extended it for me. I truly appreciated how helpful and understanding they were.
The whole experience made me feel valued as a customer. Their clothing is also absolutely beautiful — I can’t wait to place my first order!
Definitely recommend!
28 March 2026
Reply from Sézane
Hello,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
atrocious returns service
They sent the wrong item and their returns communication is unhelpful and dismissive. They don’t supply customers with the necessary information to facilitate a return. No return label, no detailed information on return delivery steps. They’re the ones who sent the wrong item but I—the customer—have to chase them to fix something they did wrong? Make it make sense. Fix this, Sezane!
28 March 2026
Unprompted review
Reply from Sézane
Hello Alison,
We apologize for the mistake in your order and the unsatisfactory return experience.
Our team has gotten back to you with a solution.
We remain available if you need any further help.
Have a good day,
The Sézane team
Customer friendly - excellent goods
I loved the products and the communication with the team. I was disappointed with the preparation time and delivery
24 March 2026
Reply from Sézane
Hello,
We are sorry for this delay in the preparation and delivery of your order.
Our team got back to you by email, and we remain available if needed.
Have a lovely day,
The Sézane team,
fabulous product
fabulous product, great value and excellent customer service strongly recommend
23 March 2026
Reply from Sézane
Hello Christopher,
Thank you for your warm feedback.
We are delighted to read that you like our pieces and that our team met your expectations.
We look forward to see you again.
Have a lovely day,
The Sézane Team
Amazing Customer Service from Elisabeth
Elisabeth was very attentive and supportive in helping me with my delivery issue. She handled everything with care and professionalism, and I’m grateful for her assistance throughout the process.
17 March 2026
Reply from Sézane
Hello Una,
We are delighted to learn that our team was able to provide you with a solution.
We will pass on your feedback to Elisabeth ✨
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Disappointing Quality and Service
After one wear, two strands came loose on the Gaspard cardigan – a birthday gift. When I contacted customer service, I was told this was due to 'external factors' and then that snags are caused by 'minor snags.' No exchange, no store credit, no resolution. I always thought they made quality pieces built to last — this has made me think twice.
24 March 2026
Unprompted review
Reply from Sézane
Hello Sofia,
We are truly sorry to hear that your Gaspard cardigan has loose strands.
Our team has just reached out via email to provide you with a suitable solution.
We hope to hear from you soon.
Have a lovely day,
The Sézane Team
I received a damaged product and after…
I received a damaged product and after submitting the photo they requested, I never heard back about how to return the product.
13 March 2026
Unprompted review
Reply from Sézane
Hello Michelle,
We are sincerely sorry to hear that your cardholder arrived damaged.
It should have happened; the Atelier takes infinite care in preparing your orders, and always with a lot of love.
Our team has just reached out to you and has offered a solution to ensure you don't feel dissatisfied.
See you soon,
The Sézane team
Very nice clothes und earings ☺️
Very nice clothes und earings ☺️
The custom support is very friendly und uncomplicated.
20 March 2026
Reply from Sézane
Hello,
Many thanks for your feedback.
We are delighted to hear that you like our collections, and we are pleased to have been able to help you.
Have a great day,
The Sézane Team
Exceptional customer service
I've been shopping from Sézane for a long time and would rate the brand highly in many aspects. They offer high quality products with beautiful aesthetic at an affordable price point, and they have exceptional customer service.
As part of my recent purchase, I had a mix up with my order and when I contacted the customer service team, they responded within an hour with a practical solution.
Over the years, I recommended Sézane to many of my friends and will continue to do so!
18 March 2026
Reply from Sézane
Hello Charl Mason,
We are delighted to learn that our team was able to provide you with a solution regarding the mix-up issue with your order.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
I love Sézane
I love Sézane. It’s one of my favorite online shops. They have the cutest items and the quality is great. The customer service is always helpful and quick with solutions. I think I will always be coming back.
18 March 2026
Reply from Sézane
Hello Aarika,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Reply from Sézane
Hello Anthony,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
ICONIC
The best team of designers, customer care and logistic! The style is ICONIC and I look forward to new collections! Grazie ❤️
16 March 2026
Reply from Sézane
Hello Francesca,
Many thanks for your lovely feedback.
We are delighted that you appreciate our collections, as well as our Teams, and that you look forward to our newest collections :)
Wishing you a great day,
The Sézane Team ✨
Reply from Sézane
Hello Isabella,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Reply from Sézane
Hello Zuzik,
Thank you very much for your feedback, that we will be sure to share with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team ✨
everything fine
13 March 2026
Reply from Sézane
Hello Cecile,
Thank you very much for your feedback.
We will be sure to share it with our team.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
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