Sézane Reviews 

I ask questions and get answers that don’t make sense. Also please only show photos of clothingitems you will be selling

Great customer service! The team responded quickly and helped me with my request.

Absolutely love the style but find website and communications very difficult

Love the quality and style. Timeless

£8 delivery seemed steep, but I really liked the look of the dress. So I ordered it.
EVERY item of clothing I have is size 10, so that is what I chose. It arrived promptly but was very small. I looked on the website and in the tiniest writing it says that for this dress the sizing is small….if they know this why not size it to be expected.
I wanted to exchange for a bigger size, but the onl6 option was to return, get the refund and then but again.
And I then discovered they charged me another £8 to return it!
£16 in charges to try on a dress that they advertised in a size that they acknowledge is bigger, in a font size that most won’t notice than what the dress is, is very misleading - obviously I gave up on rebuying in the bigger/right size

Good quality and good prices

LE: It is not true that Sezane team came back to me by email. The only response I received from Sezane was mentioned in the Whatsapp messages exchanged this morning and mentioned by me in the body of this review.
So Sezane's answer below is not factual !!!!!
The answer is just a way of misleading the readers of
reviews.
Initial review: I requested Sezane "Customer Service" to allow me to return an item ordered some time ago in order to purchase a bigger size. I was aware that the item was outside of its return allowance period, however there was stock on the Sezane side on every single size which tells something about the market response on it. The response from the customer service was fast and with a "No, we do not accept returns outside the return period nor that we accept exchanges". And then a lot of blabla with how much the company values their customers' feedback. Voila, here is mine! I returned all the orders that I purchased in the last weeks that qualify for the return and I will not place another order to replace my item on hand. Needless to mention the orders placed only this year in value of thousands of EUR. Good business, Sezane!

I’m obsessed with the Sézane. Apart from the clothes (which I love), customer service is excellent and the somehow manage to give a personal touch through online shopping. Returns are free and super easy.

Thank you very much to you and the Sezane company for responding to customers in such a short time and with such kindness.

Excellent communication, quick response. Clothes, shoes and jewelry are exceptional. Returns are easy and fast.

Great CS. At par with luxury houses. 100% recommend

The products are amazing and the customer service is exceptional!! 10/10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️

Very quick action to a missing package plus I am always happy with the quality of the clothes sold.

Lovely clothes , very helpful staff by email

I had an issue with a refund. The Sézanne team replied quickly and the problem was solved immediately.

This is my second negative review as someone who has been loyal to the brand for nearly 5years.
I am having to do ‘Admin’ work lately. Inform them my order is delayed, go back and forth to get DHL express fee refunded and also request them to kindly atleast to prioritize refunds. Even the refunds are not being done properly. Multiple orders are returned together(which they allow) and they only refund for one order. I need to keep a log and good thing I have pictures as proof.
It’s exhausting these days. This week alone I spent around €1800. Worst part, they are way too enthusiastic when customers ask questions on the upcoming releases on Instagram, but, deliberately ignore feedback on customer service.

Update: this happened again! The team only processed half of my returns and I needed to email them. I would really like to speak to you to understand if you are intentionally ignoring providing better service to loyal customer and only focusing on your new customers??

I generally love Sezane clothes and have been happy with almost everything I have bought; returns only made where I just did not need what I'd ordered and couldn't justify it, as per my order last week. The attention to detail in quality is generally very good for the price. I really hope they do not let more synthetic fabrics creep into collections, especially polyester.

The one exception is a pair of shoes I bought last year- the Matilda ballet flats - they cut the back of my feet so badly that I bled into them and was in pain with scarring for weeks afterwards. It was a real shame because otherwise they are beautiful shoes. It did not put me off buying from the brand overall but I am now very wary about the footwear, unfortunately.

Delivery is a little slow but not ludicrous.