After being scammed by a site called "Kumoj"; which never delivered my Nike Vomero Premium, I had to order a new Debit Card as a precaution even! I subsequently purchased afterwards from Seven Store a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Advisor Shanaye was extremely helpful when I had multiple queries and log in issue on the app. The chat function worked really well and Shanaye was prompt and friendly in her responses. I really hope... See more
Company replied
WLW3318622 Seven came through for me again! Received the email on the Thursday, trainers on the Friday. As usual arrived in perfect condition, box included. I do like an undamaged box, especiall... See more
Company replied
Can't believe how quick my order was processed. Placed my order late Saturday morning, it was delivered the very next day before twelve. Made me a very happy person poping out to the pub with my new... See more
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Company details
Written by the company
Shop the latest collections from curated mix of progressive designers and iconic brands online at SEVENSTORE. Free UK delivery on orders over £90. https://www.sevenstore.com/
Contact info
United Kingdom
- www.sevenstore.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service as always!!Thanks
9 June 2026
Reply from SEVENSTORE
Thank you for your 5‑star review, Nikolay. We’re pleased to hear you had a positive experience with us. Your feedback is important and reflects our commitment to delivering a refined shopping experience. We look forward to welcoming you back soon.
Reply from SEVENSTORE
Thank you for your 5‑star review, Jake. We’re pleased to hear you were satisfied with the speed of delivery. At SEVENSTORE, we take pride in providing a considered shopping experience, and your positive feedback is appreciated. We look forward to welcoming you again.
Reply from SEVENSTORE
Hello,
Thank you for your feedback. We're glad to hear you had a positive experience with us. If you ever need any help or want to share more feedback, please feel free to get in touch. We truly appreciate your support!
Easy purchase fast delivery :)
15 June 2026
Reply from SEVENSTORE
Thank you so much for your fantastic review! We're thrilled to hear you had an easy purchase and fast delivery. Your support means a lot to us! 😊
Great service
Great service. Very prompt delivery. Kept me informed from start to delivery. One of few online shopping I’d recommend.
15 June 2026
Reply from SEVENSTORE
Thank you for your kind words, Dale. We’re pleased to hear your experience was seamless and that you appreciated our communication throughout. Delivering a considered and refined service is our priority, and your feedback affirms our efforts. We look forward to welcoming you again soon.
Best shop in Liverpool ,variety of…
Best shop in Liverpool ,variety of brands ,my go to shop
15 June 2026
Reply from SEVENSTORE
Thank you for your positive feedback, John. We’re pleased to hear you consider us your go-to shop in Liverpool with a variety of brands. We take pride in offering a curated selection and a refined shopping experience. We look forward to welcoming you back soon.
Items as expected and prompt delivery
Shoes delivered in time. Good service, recommended!
15 June 2026
Reply from SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear your shoes arrived on time and that you had a positive experience. At SEVENSTORE, we take pride in delivering a curated and seamless service. We look forward to welcoming you back.
Reply from SEVENSTORE
Thank you for your kind words, Eleanor. We’re pleased to hear you experienced a speedy and reliable service. At SEVENSTORE, we take pride in delivering a curated and seamless shopping experience. We look forward to assisting you again in the future.
Reply from SEVENSTORE
Thank you for your kind words. We’re pleased to hear you had a positive experience and appreciate you taking the time to share your feedback. Your support means a great deal to us, and we look forward to welcoming you back soon.
Reply from SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear you appreciated the fast delivery and great price. At SEVENSTORE, we take pride in offering a curated and seamless shopping experience. We look forward to assisting you again soon.
Nobody does it better💯
Thanks for another great great purchase 💯and probably the fastest delivery in the world 👍honestly nobody does it better🙏👍
14 June 2026
Reply from SEVENSTORE
Thank you for your kind words, Paul. We’re pleased to hear your order arrived promptly and met your expectations. At SEVENSTORE, we take pride in delivering a considered and seamless experience. We look forward to assisting you again in the future.
Avoid SEVENSTORE. Terrible Customer Service
Avoid SEVENSTORE. They delivered my order to the wrong address. When I reported it, they falsely accused me of making a fraudulent claim. They then admitted their tracking data was completely wrong and made a mistake.
After all this, they ignored my request for a refund and forced an unauthorised replacement order on me. Incredibly, their courier delivered that to the wrong address too.
Shocking customer service. I have been forced to escalate this to a bank dispute to get my money back. Shop elsewhere.
16 June 2026
Unprompted review
Reply from SEVENSTORE
Hello Mohammed,
Thank you for sharing your experience. We sincerely apologize for the distress and inconvenience caused by the delivery issues and the subsequent handling of your complaint. This is not the service standard we aim to provide at Sevenstore.
We understand your frustration with the repeated delivery errors and the challenges in obtaining a refund. Please be assured that we take your feedback seriously and request you to get in touch with our customer service team with your order details using the link below, and we will investigate this matter thoroughly:
https://www.sevenstore.com/support/
This will also help us prevent similar occurrences in the future. Thank you for your patience and understanding.
Quick and easy to use website
Quick and easy to use website found exactly what I was looking for and ordering was a simple process, great all round experience
8 April 2026
Reply from SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear your experience with our website was smooth and that your order process was straightforward. At SEVENSTORE, we take pride in delivering a curated and seamless shopping experience, and your feedback reflects our commitment. We look forward to welcoming you again soon.
Great buying experience
Great buying experience - first class delivery and well packaged
14 June 2026
Reply from SEVENSTORE
Thank you for your kind words, Stephen. We’re pleased to hear your experience with our delivery and packaging met your expectations. At SEVENSTORE, we take pride in offering a curated and seamless service, and your feedback affirms our efforts. We look forward to welcoming you back soon.
Had to change delivery details at the…
Had to change delivery details at the very last hour.
My neighbour has just passed me the delivered parcel
A very happy customer will shop with you again !! 😀
19 June 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your kind words, Julie. We’re pleased to hear your parcel was received smoothly and that you’re happy with the service. Your positive experience is important to us, and we look forward to assisting you again in the future.
Reply from SEVENSTORE
Thank you for your positive feedback. We’re pleased to hear your trainers arrived quickly and met your expectations. At SEVENSTORE, we take pride in delivering a considered and seamless experience, and your satisfaction is important to us. We look forward to welcoming you again.
Great price and delivered next day…
Great price and delivered next day during the weekend 5 ⭐
13 June 2026
Reply from SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear your order arrived promptly during the weekend. At SEVENSTORE, we take pride in delivering a considered shopping experience, and it’s rewarding to know this was reflected in your recent order. We look forward to welcoming you back.
Excellent stuff all round top price and…
Excellent stuff all round top price and a smooth delivery 👌
2 June 2026
Reply from SEVENSTORE
Thank you for your 5‑star review, Mark. We’re pleased to hear your experience was smooth and that you found our prices and delivery to be top quality. Your positive feedback reflects our commitment to delivering a curated and seamless shopping experience. We look forward to welcoming you again.
The delivery was fast am very happy i…
The delivery was fast am very happy i will definitely come back A++++ 👍
18 June 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear your delivery was swift and that you’re happy with your experience. At SEVENSTORE, we take pride in offering a curated and seamless service. We look forward to welcoming you back soon.
Excellent service
Excellent service. Speedy dispatch and delivery. Goods delivered in well package parcel and presented nicely.
12 June 2026
Reply from SEVENSTORE
Thank you for your 5‑star review, Max. We’re pleased to hear your goods arrived promptly and well presented. At SEVENSTORE, we take pride in delivering a curated and seamless experience, and your positive feedback reflects this commitment. We look forward to welcoming you again.
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