Jaden was quick to understand the issue and help us sort it out asap. Even emailed us details so we could get back and search out water meter location even though we had closed the account. Jaden took... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like t... See more
Company replied
We received bills from SES after the account was closed. Ethan was very efficient and explained how the errors arose. He also sent an email confirming the account is now closed. Ethan was very help... See more
Company replied
The advisor Sanapadou was excellent, she was able to do exactly what I needed and was very efficient. Sanapadou stayed on the phone while I updated my details, very patient and friendly. So nice to... See more
Company replied
Company details
Written by the company
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contact info
London Road, RH1 2JH, Redhill, United Kingdom
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.7
Excellent
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear that you found our team helpful. We appreciate you taking the time to share your experience.
Helpful !
Dillon Bantam was very professional, exceptionally helpful with my questions, and polite throughout the entire call.
18 March 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re delighted to hear that Dillon Bantam was professional, exceptionally helpful, and polite throughout your call. Providing knowledgeable and courteous support is a top priority for us, and we truly appreciate you taking the time to share your experience.
Good to talk with someone helpful
Erenay Fortuin was extremely helpful. It makes a difference if you manage to get a customer service agent that understands the issue and helps to resolve it.
17 March 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re thrilled to hear that Erenay Fortuin was extremely helpful and able to understand and resolve your issue. Providing attentive and effective support is very important to us, and we appreciate you taking the time to share your experience.
Very helpful and professional experience
I had a very helpful and professional experience. The service was efficient, communication was clear, and everything was handled smoothly. I really appreciated the professionalism and support throughout the process.
13 March 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that you had a helpful and professional experience with us. It’s great to know that you found our service efficient, communication clear, and the overall process smooth. We truly appreciate you taking the time to share your experience.
Excellent customer service from Uzair
Excellent customer service from Uzair. Thank you we are very happy with the service provided.
12 March 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that you received excellent customer service from Uzair and that you’re happy with the support provided. We’ll be sure to pass along your kind words to him. We appreciate you taking the time to share your experience.
SES were courteous and helpful and…
SES were courteous and helpful and appear to have resolved my query very quickly
12 March 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear that you found our team courteous and helpful, and that your query was resolved quickly. We appreciate you taking the time to share your experience.
Very helpful and professional support…
Very helpful and professional support today. My query was handled quickly and clearly explained.
11 March 2026
Unprompted review
Ethan Heuvel is a superstar
I was hoping to talk to Breyton Hendricks but he was unavailable so I asked Ethan Heuvel to assist me. The issues were both complex and sensitive and Ethan dealt with them quietly and efficiently, providing advice and options to help resolve issues and seeking advice himself when the need arose. While I have serious issues with the way the company has handled this account over the last 5 years, Ethan proved to be exceptionally able - He is worth 5 stars!
6 March 2026
Unprompted review
Quick response to call
Answered my call very quickly. Able to deal with my query clearly and politely.
6 March 2026
Unprompted review
Uzair ALLI
Uzair ALLI, who answered my call, was excellant, he dealt with my query in a polite concise manner, he made me feel confident that my query would be sorted, He gave 100% to sorting the issue.
4 March 2026
Unprompted review
Prompt answering of telephone
Prompt answering of telephone
Hepful and practical advice about my meters
5 March 2026
Unprompted review
very helpful and sort out our query in…
very helpful and sort out our query in a confident manner
2 March 2026
Unprompted review
Zayaan was extremely helpful and…
Zayaan was extremely helpful and professional, and was able to deal with the issue quickly.
2 March 2026
Unprompted review
Advisor very helpful with dealing with…
Advisor very helpful with dealing with an ongoing query
27 February 2026
Unprompted review
Munashra was exceptionally helpful and…
Munashra was exceptionally helpful and promptly resolved my query.
26 February 2026
Unprompted review
Usually I don’t really find them…
Usually I don’t really find them helpful, but today they really did help me and the guy in the on the phone was amazing Zubair Sulaiman he helped me allot
23 February 2026
Unprompted review
Joke Company
If I ran my company like SES I’d be out of business. Billing me for a water meter that took over 2 years to locate. Charging me for wastewater when we have a cesspit - 2 years to acknowledge that. Now Breyton Hendricks from the complaints team can’t even use a calculator to add up the wastewater charges and refund them correctly and suggests I escalate my complaint. What a joke company - even their debt collection agency wouldn’t take me to court & referred it back. Forget the complaints procedure and invite them to take you to court.
20 February 2026
Unprompted review
Reply from SES Business Water
Good Afternoon Mr Baxter,
Our Team have been in contact with yourselves through out the process and since your 1 star review shared on the 3rd February 2026...The Team have sent a final response as of the 19th February 2026 and have outlined the next steps in the process as you have exhausted our complaints process.
Whilst we understand your frustration as a Retailer SESBW are beholden to the Wholesaler.
I was very happy with my phone call…
I was very happy with my phone call with jaden. He took the time to really understand my issue, investigated my case, gave me answers which I understood and took action for me to begin resolving my problem.
19 February 2026
Unprompted review
Always been very happy with the service…
Always been very happy with the service provided by SES Water.
19 February 2026
Unprompted review
Jaden was very informative and helpful.
17 February 2026
Unprompted review
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