Overall reasonable though driver did not appear on initial day of booking. We received a confirmation the day before and the day of the scheduled service, and then a message that the driver was runnin... See more
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Review summary
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Reviews shaping this summary
Good service. Communication needs to be a bit better. I could not reach them on the phone number provided which was very annoying. I am still to get my car but not sure why they have sent the review b... See more
Company replied
Service was straight forward. Received a call on what would be needed and how much the total was, price wasn’t crazy high but more than the average garage.
Company replied
Car picked up, serviced, MOT and returned on time. Good price. Had to endure attempt at upselling again but worth going through that for the price.
Company replied
Company details
Written by the company
Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.
Contact info
3.8
Great
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Servicing Stop
Hi Alan,
Thank you for taking the time to leave us a five-star review. We're delighted to hear you were pleased with the service and that our communication throughout your booking met your expectations.
Keeping our customers informed every step of the way is something we take great pride in, so it's wonderful to know this made a positive difference to your experience. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Prompt service
Car collected promptly by the assigned garage. Gary at car stop customer service was very helpful.
21 July 2026
Reply from Servicing Stop
Hi Fiona,
Thank you for taking the time to leave us a review. We're delighted to hear that your vehicle was collected promptly and that Gary provided helpful customer service throughout your booking.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our Customer Experience team at customerservice@servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Robin,
Thank you for taking the time to leave us a review. We're pleased to hear you found our collection and delivery service convenient, and that having your vehicle picked up and returned made the process easier for you.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our Customer Experience team at customerservice@servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Dean explained to me what needed doing…
Dean explained to me what needed doing in clear and plain language.
21 July 2026
Reply from Servicing Stop
Hi Debra,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that Dean took the time to explain what needed doing in a clear and straightforward way.
We believe it's important that our customers fully understand any recommendations made for their vehicle, so it's great to know Dean's communication made a positive difference to your experience. We'll be sure to pass your kind comments on to him.
Thank you for your support, and we look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Unprofessional
There was not a lot done to the car, an oil change which it didn’t need as was done a few weeks prior and brake fluid top up which was done on the day. I had spoke to somebody over the phone saying the car will be returned to me the same day. This was not the case and I got it the next day in which I had to take the day off work unpaid. No one called or messaged to say it will be returned the next day or will be late. The garage is a 20/30 minute drive from my house so should have been returned on the same day as all works were complete. Not good enough or professional enough. All together £375 paid which I don’t know what for.
20 July 2026
Unprompted review
Reply from Servicing Stop
Hi Konrad,
Thank you for taking the time to leave your review. We're sorry to hear that your experience didn't meet your expectations, particularly regarding the communication around the return of your vehicle and the concerns you've raised about the work completed and the overall value of the service.
We take your feedback seriously and would like the opportunity to investigate this thoroughly. A member of our team has already reached out to you by email, and we look forward to hearing from you so we can review your concerns and work towards resolving them.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Peter,
Thank you for taking the time to leave us a five-star review. We're delighted to hear you were pleased with the fast and clear communication throughout your booking.
Keeping our customers informed every step of the way is something we strive for, so it's great to know this contributed to your positive experience. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Great service highly recommended
Spoke to a gentleman called Marvin who explained everything to me and was very helpful,great service would highly recommend
21 July 2026
Reply from Servicing Stop
Hi David,
Thank you for taking the time to leave us such a fantastic five-star review. We're delighted to hear that Marvin provided such helpful service and took the time to explain everything clearly.
We'll be sure to pass your kind comments on to Marvin, as we're sure he'll appreciate the recognition. Thank you for your recommendation—we're delighted you had such a positive experience and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Think before you indulge!
Great experience in the beginning, and need to think before I use it again and depending on the outcomes of the service completion.
The outcome wasn't good at all:
1. No work completion report to quantity the amount of work done on the car against the SUM paid
2, Garage person's rude approach makes it even worse. In fact the delivery person threw the CAR KEYS via the letter box to the floor
3. No info around delivery, work completion report, and the inappropriate attitude of the delivery person
The quality of service received is not recommendable!
21 July 2026
Reply from Servicing Stop
Hi Hari,
Thank you for taking the time to leave us a review. We're delighted to hear you had a great experience, especially at short notice, and that you would consider using our service again.
We hope you're pleased with the outcome of your service, and we always aim to provide a five-star experience. If there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Absolutely incredible service
Absolutely incredible service. Car collected from my home at 8am. MOT and full service completed by 11.30am, and car should be back home within an hour or so. The gentleman who dealt with me,Ashley K was truly professional, courteous and very helpful. 100% recommend this company. Errol.
21 July 2026
Reply from Servicing Stop
Hi Errol,
Thank you for taking the time to leave us such a fantastic five-star review. We're delighted to hear that you had such a positive experience, from the prompt collection of your vehicle through to the quick completion of your MOT and full service.
It's especially great to know that Ashley K provided professional, courteous and helpful service throughout your booking. We'll be sure to pass your kind comments on to him, as we're sure he'll appreciate the recognition.
Thank you for your recommendation and for choosing Servicing Stop. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Helen,
Thank you for taking the time to leave us a review. We're pleased to hear you found our service easy to use and appreciated the prompt and thorough updates throughout your booking.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our Customer Experience team at customerservice@servicingstop.co.uk with your booking details and any suggestions. We'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
I booked my car for MOT & full service
I booked my car for MOT & full service. The offer price was very good to ignore. Initial process all went smooth. The problem started once they had my car. They checked the car & rang me back saying i have to pay another £1000 to get MOT pass. I told them to return the car but they refused by saying car can't be driven because it failed MOT. i agreed to collect but they threaten saying it is illegal. The car wasn't worth to pay £1000 for mot. At the end i collected the with paying the initial fee plus oil charge , cost me total of £170 for nothing. What i understand is that they try to find max problems to gain maximise their commission. My advice is that,please dont book for Mot, that is where they target & try to threaten. It was exhausting to deal with, very stressful. Please avoid if u can
9 July 2026
Unprompted review
Reply from Servicing Stop
Hi Jolly,
Thank you for taking the time to leave your review. We're sorry to hear that you were unhappy with your experience and that the process left you feeling stressed.
We take feedback like this seriously and would like the opportunity to investigate the concerns you've raised. Unfortunately, we haven't been able to identify your booking from the information available on your Trustpilot review.
We've contacted you privately through Trustpilot requesting your Job Reference Number or vehicle registration so we can locate your booking and carry out a full investigation. Once we have those details, we'll review what happened and respond accordingly.
Kind regards,
Liton
Servicing Stop
Excellent good service
21 July 2026
Reply from Servicing Stop
Hi Robert,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you were pleased with the service and had an excellent experience with us.
Your kind feedback is greatly appreciated, and we're pleased we could provide the level of service you expected. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
💯 DON NOT USE THIS FRAUDULENT SCAM…
💯 DON NOT USE THIS FRAUDULENT SCAM COMPANY THEY WILL TAKE YOUR MONEY MASSIVELY OVER CHARGE YOU AND CHANCES ARE NO WORK WILL BE DONE ... I booked in for a service paid before to get extra discount took car myself sat down road my car went in for inspection then I got phone call over £1000 works needed doing they then tried to pressure me into agreement I asked them to email me the breakdown my car by now was parked back up was in garage only 15 minutes I then went into garage to talk with them they told me it's not Thier prices or problem it's servicing stop they can't release the car or do nothing until they talk to service stop I asked them (knowing they hadn't) if they had done the service I had paid for to which the mechanic told me the truth that he hadn't yet done the service and he couldn't until service stop confirms I told him directly that I'm not paying over £1000 for works that don't need doing period he laughs and says it's not me this garage or our prices it's servicing stop after spending the day constantly ringing service stop to with I wasn't getting an answer I then told the garage to give me my keys to which he said he can't until service stop grants permission to which I told him he had a choice car keys or I will ensure his insurance premiums goes though the roof and he would not just have me as an unhappy customer he knew exactly what I ment and proceeded to hand me back my keys I drove away out of pocket with no refund and service stop literally refusing to take my calls or reply to emails so if you're stupid enough to take the chance after reading this you deserve to be scammed by this fraudulent company .... So I have provided more details after you can't find what I'm on about I'm also more then happy to provide the emails you failed to respond and obviously you already know that you just stopped taking my calls but nice to see you reply to my trust pilot acting like your a legitimate company when you are not you are con artist that PREY on people struggling financially... Any one reading this please also check out the Facebook pages confirming that I'm definitely not the only person this fraudulent company has ripped off... Every time they send a email asking me if I need a service I will remember the con and make another trust review because it pains me thinking how much money that are making ripping people off
8 August 2025
Unprompted review
Reply from Servicing Stop
Hi,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We've tried to locate your booking and any correspondence using the information available but, unfortunately, we've been unable to identify your case. We have contacted you privately through Trustpilot requesting either your Job Reference Number or your vehicle registration so we can locate your booking and carry out a full investigation into the concerns you've raised.
Once we receive these details, we'll review the matter thoroughly and respond to you directly.
Kind regards,
Liton
Servicing Stop
Friendly and professional pick up/drop…
Friendly and professional pick up/drop off by John. I was kept well informed about timings. Jason explained the mot/service results and gave me a prompt re checking when brake fluid/coolant will be next due. Great service, will use again.
20 July 2026
Reply from Servicing Stop
Hi Laura,
Thank you for taking the time to leave us such a wonderful five-star review. We're delighted to hear that John provided a friendly and professional collection and delivery service, and that you were kept well informed throughout your booking.
It's also great to know Jason took the time to clearly explain the MOT and service results, as well as provide helpful advice on when your brake fluid and coolant would next be due. We'll be sure to pass your kind comments on to both John and Jason.
Thank you for choosing Servicing Stop. We really appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Mohd,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you received good customer service during your booking. Providing helpful, friendly and reliable support is something we strive for, so it's great to know you had a positive experience.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi John,
Thank you for taking the time to leave us a five-star review. We're delighted to hear you were so pleased with the service and that you'd choose Servicing Stop again.
Your kind words mean a great deal to us, and we'll certainly keep up the good work. We really appreciate your support and look forward to assisting you with your next booking.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Bryan,
Thank you for taking the time to leave us a review. We appreciate your feedback and completely understand that you haven't had the chance to see your vehicle yet, so it's difficult to comment on the overall experience.
We always aim to provide a five-star service, and we hope that once you've had the opportunity to check your car, you'll be pleased with the work carried out. If there's anything you'd like us to help with or any feedback you'd like to share, we'd be happy to hear from you.
Kind regards,
Liton
Servicing Stop
Easy to book a service and mot and the…
Easy to book a service and mot and the price is ok.
20 July 2026
Unprompted review
Reply from Servicing Stop
Hi Mike,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found it easy to book your service and MOT, and that you felt the pricing offered good value.
Making the booking process simple while providing competitive pricing is something we work hard to achieve, so it's great to know you had a positive experience. We appreciate your support and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Ian,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that our team was helpful and provided you with honest updates throughout your booking. Clear and transparent communication is something we value, so it's great to know this contributed to your positive experience.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Quick efficient service
Quick efficient service. Quick turnaround on the service / the MOT.
Kept me up to date via email / text at all times.
Quick responses on all messages and questions.
Impressive
20 July 2026
Reply from Servicing Stop
Hi Steven,
Thank you for taking the time to leave us such a positive review. We're delighted to hear you were impressed with the quick and efficient service, the fast turnaround on your service and MOT, and that our regular email and text updates kept you informed throughout. It's also great to know your questions were answered promptly.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd love to hear your feedback.
Kind regards,
Liton
Servicing Stop
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