Service was straight forward. Received a call on what would be needed and how much the total was, price wasn’t crazy high but more than the average garage.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Hidden charges. On the service schedule it includes brake fluid and states "Check and top up brake fluid", however I am being charged for brake fluid. Customer service was friendly and professional.... See more
Company replied
Good service. Communication needs to be a bit better. I could not reach them on the phone number provided which was very annoying. I am still to get my car but not sure why they have sent the review b... See more
Company replied
Customer service was great from Chris. Clearly outlined exactly what the issues of my car was including cost. Obviously they increase the cost from the garage but in terms of service, can’t complain.... See more
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Company details
Written by the company
Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.
Contact info
3.8
Great
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Great experience
Car collected and returned without fuss. Got a call from Dean once the service and MOT completed - offered some additional services but I declined - no pressure, no upselling. I’m very impressed and happy with the service.
21 July 2026
Reply from Servicing Stop
Hi Kai,
Thank you for taking the time to leave us such a fantastic five-star review. We're delighted to hear that your vehicle was collected and returned without any fuss and that you had such a positive experience.
It's especially great to know that Dean kept you informed once your service and MOT were complete, and that you felt there was no pressure when the additional work was discussed. We always aim to provide customers with the information they need to make an informed decision, so we're pleased this came across during your booking.
We really appreciate your kind feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Conor,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found the service easy to use.
Making the process as simple and hassle-free as possible is something we strive for, so it's great to know you had a positive experience. We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Too early to rate yet would prefer to…
Too early to rate yet would prefer to rate after jobs are done thank you.
21 July 2026
Reply from Servicing Stop
Hi,
Thank you for taking the time to leave your review. We completely understand your preference to rate your experience once all the work has been completed.
We've sent you an email so we can learn a little more about your experience so far and ensure everything is progressing as expected. We always aim to provide a five-star service, and we look forward to hearing from you and hopefully exceeding your expectations once your booking is complete.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi James,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you thought the service was great.
It's fantastic to know we were able to provide you with a positive experience. We really appreciate your feedback and your support, and we look forward to assisting you again whenever you need us.
Kind regards,
Liton
Servicing Stop
Excellent service
Excellent service, great prices, plus free collection and delivery of my car, very friendly people.
21 July 2026
Reply from Servicing Stop
Hi David,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you were so pleased with the service, found our prices to be great, and enjoyed the convenience of our free vehicle collection and delivery.
It's also wonderful to know that our team made a positive impression with their friendly service. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Liton
Servicing Stop
Felt a bit frustrated
Late pick up and help no. Didn’t exist but all got sorted in the end
21 July 2026
Reply from Servicing Stop
Hi Anne,
Thank you for taking the time to leave us a review. We're sorry to hear that the late collection and difficulty contacting us left you feeling frustrated.
We're pleased that everything was resolved in the end, but we appreciate that the experience didn't get off to the best start. Your feedback is important to us, as we know how vital reliable communication and timely collections are.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
AVOID THIS COMPANY
AVOID THIS COMPANY. they rip you off just for oil change in your car, IT’S NOT SUCH A THING £180 FOR FULL SERVICE. I PAID £280 JUST FOR OIL CHANGE. READ TERMS AND CONDITIONS BEFORE YOU GO AHEAD, PLEASE
21 July 2026
Unprompted review
Reply from Servicing Stop
Hi Ady,
Thank you for taking the time to leave your review. We're sorry to hear that you were unhappy with your experience.
We take comments like yours seriously and would like the opportunity to investigate the concerns you've raised. Unfortunately, we haven't been able to identify your booking from the information available on your Trustpilot review.
We've contacted you privately through Trustpilot requesting your Job Reference Number or vehicle registration so we can locate your booking and carry out a full investigation. Alternatively, you can email our team at customerservice @ servicingstop.co.uk with your booking details, and we'll be happy to look into this for you.
Kind regards,
Liton
Servicing Stop
Overall reasonable though driver did…
Overall reasonable though driver did not appear on initial day of booking. We received a confirmation the day before and the day of the scheduled service, and then a message that the driver was running. That was the last we heard about collection until after midday, when I contacted ServicingStop to see what had happened to our driver. Apparently he had not been able to find our address and then had simply returned to base, without calling us or informing ServicingStop themselves. We had to rearrange the service for 2 weeks hence and, so far, car has been collected and service completed.
21 July 2026
Reply from Servicing Stop
Hi Ian,
Thank you for taking the time to leave us a review. We're pleased to hear that your vehicle was successfully collected and the service was completed, but we're sorry that the initial collection didn't go as planned.
We understand how frustrating it must have been to receive updates that the driver was on the way, only to later discover the collection had not taken place and had to be rearranged. We appreciate you bringing this to our attention, as clear communication throughout the process is extremely important to us.
We always aim to provide a five-star experience, so if there's anything else we could have done to improve your experience, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Experience with the service
Booking was quicker, picking up the car and also getting back to me with what needed to be fixed in the car
21 July 2026
Reply from Servicing Stop
Hi Patience,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found the booking process quick and that the collection of your vehicle was carried out efficiently.
It's also great to know you were kept informed about the condition of your vehicle and the work that was recommended. We believe clear communication helps our customers make informed decisions, so we're pleased this contributed to your positive experience.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Hidden fees and ridiculous quotes
I booked the Full Service and MOT deal with Servicing Stop, which initially looked like a really good price. However, the final invoice came with a massive amount of hidden costs. They quoted over £1,000 in maintenance fees for a car that has only done 25,500 miles! On top of that, they added an 'oil surcharge' at the end, which they claim is compulsory but never mentioned anywhere in advance during the booking process. The upfront deal is good, but the upselling and hidden fees make it far less competitive than it seems. Avoid!
20 July 2026
Unprompted review
Reply from Servicing Stop
Hi momainuk,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your experience and the overall impression you were left with.
We take feedback like this seriously and would like the opportunity to investigate the concerns you've raised regarding the pricing and additional charges. Unfortunately, we haven't been able to identify your booking from the information available on your Trustpilot review.
We've contacted you privately through Trustpilot requesting your Job Reference Number or vehicle registration so we can locate your booking and carry out a full investigation. Once we have those details, we'll review your concerns and respond accordingly.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Steven,
Thank you for taking the time to leave us a review. We're pleased to hear you received good service and that our communication kept you informed throughout your booking.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
offer some time ago and honoured our up…
offer some time ago and honoured our up front payment Phone is non existent.
21 July 2026
Reply from Servicing Stop
Hi Harry,
Thank you for taking the time to leave us a review. We're pleased to hear that we honoured the offer you received and that you were satisfied with the service overall.
We're sorry to hear that you found it difficult to reach us by phone. We appreciate you highlighting this, as we know how important it is to be able to contact us when you need assistance. We always aim to provide a five-star experience, so if there's anything else we could have done to improve your experience, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you were pleased with the punctuality of our service.
Providing a reliable and efficient experience is something we strive for, so it's great to know we met your expectations. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Ethan,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found our team to be helpful and informative.
Providing clear advice and excellent customer service is something we pride ourselves on, so it's great to know you had a positive experience. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Good honest service
21 July 2026
Reply from Servicing Stop
Hi Daniel,
Thank you for taking the time to leave us a review. We're pleased to hear you found our service to be honest and that you had a positive experience with us.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi James,
Thank you for taking the time to leave us a five-star review. We're delighted to hear you were pleased with the service and appreciate your kind words.
Your feedback means a great deal to us, and we're pleased we could provide you with a positive experience. We look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Super convenient and we'll priced
21 July 2026
Reply from Servicing Stop
Hi Amrik,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found our service both convenient and well priced.
Making vehicle servicing as simple, hassle-free and competitively priced as possible is something we strive for, so it's great to know you had a positive experience. We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Excellent service
Great service, would recommend. Gary, my service advisor, was excellent on the phone, very professional. Thank you
21 July 2026
Reply from Servicing Stop
Hi John,
Thank you for taking the time to leave us such a fantastic five-star review. We're delighted to hear you received great service and that Gary made such a positive impression with his professional and helpful approach over the phone.
We'll be sure to pass your kind comments on to Gary, as we're sure he'll appreciate the recognition. Thank you for your recommendation, and we look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
All okay 👍 ended up much more expensive…
All okay 👍 ended up much more expensive than I expected.
21 July 2026
Reply from Servicing Stop
Hi Crawford,
Thank you for taking the time to leave us a review. We're pleased to hear that, overall, your experience was okay.
We're sorry to hear that the final cost was higher than you expected. We always aim to ensure customers are fully informed of any additional work before it is carried out, and we strive to provide a five-star experience.
If there's anything we could have done to improve your experience or if you'd like to share more about your feedback, we'd really appreciate hearing from you. Please feel free to contact our Customer Experience team at customerservice@servicingstop.co.uk with your booking details so we can better understand your experience and continue to improve our service.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Alan,
Thank you for taking the time to leave us a five-star review. We're delighted to hear you were pleased with the service and that our communication throughout your booking met your expectations.
Keeping our customers informed every step of the way is something we take great pride in, so it's wonderful to know this made a positive difference to your experience. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
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