ETA: Customer service reached out, offered to replace my order with something else. When I couldn’t find anything else I wanted, they refunded my full purchase amount. The design wasn’t what I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like their products, honestly the best underwear I've ever had. They also did a great job with contacting me promptly to notify me that the item of my chose was out of stock, offered alternat... See more
Company replied
I accidently put the wrong size on my order. I let the service department know and they sent me a new order and only charged me for the shipping. Thank you. The cotton boxer briefs are very comfort... See more
Company replied
The fabric and waistband is very soft and comfortable, and the seams do not create any irritation. The front pockets could use a bit of extra space and looseness to avoid shifting with squatting and... See more
Company replied
Company details
Written by the company
Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable
Contact info
United States
- service@separatec.com
- www.separatec.com
4.3
Excellent
420 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Material was nice
Material was nice. I move way too much bending and twisting at work wearing jeans and had poke in or poke out issues. I don't have the time to spend adjusting.
23 April 2025
Reply from Separatec
Thank you for sharing your honest feedback. We're glad you liked the material, but we sincerely apologize that the fit didn't meet your needs during active movement. Your comfort is important to us, and we truly appreciate you taking the time to let us know about this issue.
We'll share your feedback with our design team to help improve future products. If there's anything else we can assist you with, please don't hesitate to reach out.
The design wasn’t what I thought
ETA: Customer service reached out, offered to replace my order with something else. When I couldn’t find anything else I wanted, they refunded my full purchase amount.
The design wasn’t what I thought. I’m sure the product would work great for some people but just isn’t what I expected. I’ve reached out to customer service and they have been providing me options based on their satisfaction guarantee. The responses take a few days to get to me each time but I’m optimistic that they will refund my purchase.
I will update after this is resolved
20 April 2025
Reply from Separatec
Thank you for your patience and for giving us the opportunity to make things right.
We truly appreciate your understanding as we worked through your request—it means a lot to us that every customer feels confident and satisfied with their experience. While we’re sorry the product didn’t meet your expectations, we’re glad our team was able to resolve the issue by issuing a full refund.
We hope to have the chance to serve you again in the future and provide a better experience.
Wishing you all the best ahead!
Best underwear I’ve ever bought
Best underwear I’ve ever bought. Reasonably priced compared to other similar brands. Soft and comfortable
21 April 2025
Reply from Separatec
Thank you so much for the kind words! 😊 We're thrilled to hear you're loving the comfort and value. Appreciate your support!
Quality and fast delivery.
24 March 2025
Reply from Separatec
Thank you! We're glad you’re happy with the quality and speed! 😊
Reply from Separatec
Thank you for being such a loyal customer and for taking the time to share your positive experience! We're truly honored to have you with us all these years, and we're thrilled that our quality continues to meet your expectations.
Customers like you inspire us to keep doing our best. We can't wait to serve you for many more years to come!
Had to make an exchange for my last…
Had to make an exchange for my last order. Contacted support. They responded quickly. We exchanged a few emails and they sent out a replacement order without issue. New order received quickly!
23 March 2025
Reply from Separatec
Thanks so much for your kind words! 😊 We're glad the exchange process went smoothly and that you received your replacement quickly. We truly appreciate your support and look forward to having you with Separatec for the long run! 💬📦
Reply from Separatec
Thanks so much for the love and support! 🙌 We're thrilled you're enjoying them!
Did not like the particular style
Did not like the style. Things don’t stay where they’re supposed to. I like my previous purchases but the last purchase I regret. Separatec is my favorite choice when covering my goods but I wasn’t satisfied with this particular style.
25 March 2025
Reply from Separatec
Thank you for your honest feedback. We’re sorry this style didn’t meet your expectations. If you’d like, we’d be happy to help you find a different style that better suits your needs. Just let us know!
Couldn't find cotton in all black with side access.
I hate that I couldn't find cotton in all black with side access. I don't like the bottom access and that's all that's available in the cotton. I want to sew the bottom hole and put a hole for side access myself.
Still love my first generation. I've ordered a couple times. But they're getting too worn in.
25 March 2025
Reply from Separatec
Thank you for your feedback! We understand your preference for cotton with side access and apologize that we don’t currently offer that option. Your idea about customizing the access sounds creative! We appreciate your loyalty to the first generation and hope to bring more styles that meet your needs in the future. Please feel free to reach out if you need any assistance!
Great Purchase…
The trunks are very comfortable but the fabric makes them work best in warmer weather.
I plan to order again but will most likely try the cotton fabric.
23 March 2025
Reply from Separatec
Thank you for your great feedback! We’re glad you find the trunks comfortable. Trying the cotton fabric sounds like a perfect choice for different weather—hope you love it too! Looking forward to your next order!
Love the dual pockets and bamboo briefs
22 March 2025
Reply from Separatec
Thanks so much! We’re happy to hear you love the dual pockets and bamboo briefs. Your support means a lot to us!
Best underwear ever!
Probably the best underwear I've ever purchased. Probably the only brand I'll ever buy or recommend again.
21 February 2025
Reply from Separatec
Thanks a ton! We’re thrilled to be your go-to underwear brand. Your recommendation means the world to us! 🙌
Reply from Separatec
So glad to hear they’re comfortable and roomy for you! Thanks for your great feedback! 😊
Future Recommendation Unlikely
I was under the impression the product came from a warehouse but discovered it was fulfilled through Amazon. When product arrived, parcel was cut open and half of shipment was missing. When I contacted customer service, I had to point out the customer satisfaction policy on first order in order to get a refund for missing item. Probably won't be ordering products based on that interaction and dealing with sub-par customer service.
20 February 2025
Reply from Separatec
Thank you for reaching out and sharing your experience — we truly value your feedback.
We’re very sorry for the inconvenience you encountered. To clarify, our products may ship from different fulfillment centers depending on location and inventory availability. This includes some shipments fulfilled through our partnered Amazon logistics centers to ensure faster delivery.
We understand your frustration regarding the missing item and the need to reference our satisfaction policy. Please rest assured that your concern has been noted, and we’re actively working on improving our service process to make it smoother and more proactive.
Your satisfaction is very important to us, and we hope you’ll consider giving us another chance in the future. Should you need further assistance or have any questions, don’t hesitate to reach out.
Great product!
Purchased from separatec several times and have been completely satisfied each time. Great product, great fit and quick delivery. Highly recommend you try them.
20 February 2025
Reply from Separatec
Thank you so much for your continued support!
We're thrilled to hear that you're satisfied with our products and service. We'll keep working hard to deliver great fit, comfort, and fast shipping. Looking forward to serving you again soon—and thank you for recommending us! 😊
All Round Hit!
Prompt delivery. Excellent product. Cool design. Comfortable and luxurious feel.
20 February 2025
Reply from Separatec
Thank you for the awesome feedback!
We're so glad you loved the prompt delivery, design, and comfort. It means a lot to hear that our product gave you that luxurious feel. Hope to see you again soon! 😊
I LOVE these underwear
I LOVE these underwear, they are so comfortable and fashionable.
I have many, many pairs of these briefs. I will NOT wear anything else
20 February 2025
Reply from Separatec
Thank you so much for the love and loyalty!
We're thrilled to hear how much you enjoy our underwear—comfort and style are exactly what we aim for. It means the world to us that they're your go-to choice. We’ve got you covered anytime you need more! 😊
Reply from Separatec
We're very sorry for the inconvenience!
If the size doesn’t fit, please feel free to contact our customer service team—we’ll be happy to assist you with a size exchange or any other solution to make things right. Thank you for your feedback, and we’ll keep working to improve!
Unique design
24 January 2025
Reply from Separatec
Thank you for your kind words!
We're glad you appreciate the unique design — it's one of the things we take great pride in. Hope you continue to enjoy wearing them! 😊
Best underwear ever
24 January 2025
Reply from Separatec
Thank you so much!
We're honored to be your favorite — your support means everything to us. Enjoy the comfort, and we look forward to serving you again! 😊
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