After experiencing Wi-Fi issues in my building , I contacted See The Light about upgrading my router. When I struggled to set it up myself, I called customer service and was connected to Kerry fro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have been with see the light since we moved to a new build area with OFNL. Given the lack of competitors, see the light is competitive on price and always had super friendly customer service. Recently... See more
Company replied
My Internet went down Thursday night/ Friday morning. As one can imagine somethings I take for granted. I phoned the technical support at Seethelight, spoke to Jake who was approachable, friendl... See more
Company replied
I called this evening as although our internet looked as though it was working, we couldn’t connect on any of our home devices or tv. I spoke to a lovely lady called Becky who went above and beyond to... See more
Company replied
4.1
Great
1K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Really lovely service
Really lovely service, sadly I didn’t get the name of the gentleman that I was speaking to, however he was so friendly and helpful.
Sorted out a new contract really quickly and my internet was up and running in less than an hour!
3 February 2025
Reply from seethelight
Good morning,
Thank you so much for your feedback!
We are very proud of our team and happy we were able to provide you with great customer service.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John.
Best customer service received from a utility company
Been with Seethelight for 6 years without any problems and then my internet dropped out. Contacted Michael to report it who tried various checks then said needed a new router and ordered one to be sent. Tried a different router and still had same issue. Called back and Richard took the call. I can honestly say that this is the best customer service I have ever had with a utility company. Richard tried all sorts of tests etc to try and get me back online but said he would have to send to the engineers. He then called me within an hour to say that he could see it was working his end and when I checked it had been sorted. He had even sent an email so that I could go straight to him with any issues rather than having to explain to someone else. I also received a catch up call later in the afternoon from someone else in the team that Richard had arranged to make sure it was all still working.
29 January 2025
Unprompted review
Reply from seethelight
Good morning,
Thank you so much for your feedback!
We are very proud of our team and we are happy Richard was able to provide you with great customer service.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John.
Really amazing technical service
Really amazing technical service
As always, called the support number. One layer of IVR and straight through to a real technical person who knew what they were doing. Please, never change your support model!
27 January 2025
Unprompted review
Reply from seethelight
Hi,
Thank you so much for your wonderful feedback!
It is great to hear that you're having an outstanding experience with our broadband service and that you're satisfied with its quality.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John.
Helpful friendly informative and speedy…
Helpful friendly informative and speedy service
9 January 2025
Reply from seethelight
Hiya Wendy,
Thank you so much for your review!
I hope we can continue to provide you with an excellent service!
Many thanks,
Peta
Best customer service
I've upgraded a few months ago to 900Mbps from the basic plan and it was fantastic until the last month when I've started to have some issues with the down speed being unreliable and halved. Didn't bother me until now as it was still usable for mundane usage but now I needed performance.
I've called the customer support and got troubleshooting immediately with the help of lovely Rafaela. Very knowledgeable, prompt and hands down the best customer service experience I've had so far. The issue was resolved as soon as possible.
Thank you Rafaela! It's very reassuring when you're dealing with competence.
8 January 2025
Unprompted review
Reply from seethelight
Good afternoon,
Thank you so much for your kind feedback about Rafaela, I'm glad to hear your issue was resolved.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
Scott
Seethelight isn’t for me..
Seethelight services aren’t the greatest. I wouldn’t personally recommend them. However, their customer services team are helpful.
1 February 2024
Unprompted review
Reply from seethelight
Good afternoon,
Thank you for the lovely feedback about our team!
I am sorry to hear that you may have an issue with your services.
If you would like to call us, our team will be more than happy to investigate this for you.
Many thanks,
Peta
Great Service!
6 January 2025
Reply from seethelight
Good afternoon,
Thank you so much for your wonderful feedback!
It is great to hear that you're having an outstanding experience with our broadband service.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John
Very detailed explanation on the…
Very detailed explanation on the service they provide and seemed like a seamless process.
3 January 2025
Reply from seethelight
Good afternoon,
Thank you so much for your wonderful feedback!
It is great to hear that you're having an outstanding experience with our services.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John
Excellent customer service from Nicholas
Excellent customer service from Nicholas. He was polite, and explained everything clearly, and demonstrated great patience in answering all my questions. He deserves five stars. Thank you, Nicholas for the guidance and support provided.
2 January 2025
Reply from seethelight
Good afternoon,
Thank you so much for your feedback!
We are very proud of our team and we are happy Nicholas was able to provide you with great customer service.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John
Operator was very good and polite and…
Operator was very good and polite and knew his product
2 January 2025
Reply from seethelight
Good afternoon,
Thank you so much for your feedback!
We are very proud of our team and we are happy we were able to provide you with great customer service.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John
The agent I spoke to was really helpful…
The agent I spoke to was really helpful and answered any questions I had.
2 January 2025
Reply from seethelight
Good afternoon,
Thank you so much for your feedback!
We are very proud of our team and we are happy we were able to provide you with great customer service.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John
Paying for the 1GB package for 12…
Paying for the 1GB package for 12 months at £55, now £58, never received above 300mb despite guarantee of 450mb. May as well go with Virgin on a 360mb package at half the price and get the 360mb you’re meant to get.
2 January 2024
Unprompted review
Reply from seethelight
Good afternoon,
Thank you for your feedback.
We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future.
I am sorry to hear you are disappointed with your experience if you would like to talk this through with us further please give us a call on our free number 0800 331 7638.
Kind regards,
John
The worst Internet connection not only…
The worst Internet connection not only in the UK but in whole Europe! Will never recommend. Keep away folks.
29 December 2024
Unprompted review
Reply from seethelight
Good morning.
Thank you for your feedback. We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future. I am sorry to hear you are disappointed with your experience if you would like to talk this through with us further please give us a call on our free number 0800 331 7638.
Kind regards,
John
Slow internet and terrible service at a…
Slow internet and terrible service at a premium price.
27 December 2024
Unprompted review
Reply from seethelight
Good Morning,
Thank you for your feedback. We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future. I am sorry to hear you are disappointed with your experience if you would like to talk this through with us further please give us a call on our free number 0800 331 7638.
Kind regards,
John
1 month into our contract and the…
1 month into our contract and the quality of broadband is actually outstanding
Very good quality router
Brilliant telephone support
Very grateful thank you
10 December 2024
Unprompted review
Reply from seethelight
Hi,
Thank you so much for your wonderful feedback! It is great to hear that you're having an outstanding experience with our broadband service and that you're satisfied with the quality of our router and telephone support. If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
Rhys
Reply from seethelight
Good Morning,
Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with our services.
Many thanks,
John
Amazing service from Amy who's based in…
Amazing service from Amy who's based in the Cardiff offices,would highly recommend seethelight services and if you need any support would recommend speaking to Amy!
Thanks again
4 December 2024
Reply from seethelight
Good Morning,
Thank you for taking the time to leave a review. We are very pleased with our team and happy that Amy was able to provide you with excellent support.
Many thanks,
John
Lovely people, very helpful and great communication
Had some signal issues initially and so phoned again. Got a different person. However the previous person did try to call back and even acknowledged I was talking to someone else so didn't have to start the process again which was really nice
Both people I spoke to were lovely and made everything very clear from the get go.
4 December 2024
Reply from seethelight
Good Morning,
Thank you for taking the time to leave a review. We are very pleased with our team and happy with the feedback we have received for our advisors.
Many thanks,
John
Clear talking
Clear talking - no fancy jargon. As far as I was concerned I could understand 😁
3 December 2024
Reply from seethelight
Good Morning,
Thank you for taking the time to leave a review. We are very pleased you are happy with our service.
Many thanks,
John
Exceptional Customer Service Experience with Jessica
On 02/12/2024, I had the pleasure of speaking with an advisor named Jessica. It is rare to encounter someone so polite, well-mannered, and calming in their approach. Jessica was attentive, explained everything clearly, and demonstrated great patience in answering all my questions. For this, I am extremely grateful. While I cannot yet comment on the broadband service, the customer service was exemplary and deserves five stars. Thank you, Jessica, for your excellent service!
2 December 2024
Unprompted review
Reply from seethelight
Good Morning,
Thank you for taking the time to leave a review. We are very pleased with our team and happy that Jessica was able to provide you with excellent support.
Many thanks,
John
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