I recently moved into a new build property and ordered Go Internet a few days before completion. The router was posted to my current address, so that I had it to take with me, and all I had to do on m... See more
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I needed some help with the connection and I had technical support on the end of the phone in the UK within seconds talking me through it and we were all up and running in minutes. Great service and... See more
Company replied
The service I have received is excellent. It is wonderful to get through to someone on the phone that can rectify your issue whilst on the phone. A truly wonderful experience. This company know h... See more
Company replied
The worst internet we've ever had. We recently moved in to a new apartment and unfortunately Go is the only provider in the area - although I am not sure what they are providing because the internet... See more
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Company details
Written by the company
Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are.
Contact info
23-25 Fortis House. Cothey way, PO33 1QT, Ryde, United Kingdom
- 01983770000
- sales@gointernet.co.uk
- gointernet.co.uk
4.3
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst internet we've ever had
The worst internet we've ever had. We recently moved in to a new apartment and unfortunately Go is the only provider in the area - although I am not sure what they are providing because the internet is down more often than not. It disconnects almost every day, currently it has been down for 40min and counting. I normally work from home half the week, but I will not be able to continue to do so because the internet is totally unreliable. I can't wait for other providers to finally expand to this area, we will never look back.
And looking at their responses on Google Reviews, they have a LOT to learn about customer service and about how to talk to people who pay them.
8 April 2026
Unprompted review
Reply from Go Internet
HI Susan,
Thanks for your review on both Trustpilot and Google.
This doesn’t sound right. If this is genuinely the case, we’d recommend contacting our service desk so we can investigate your connection further. We would have reached out directly, but we’re unable to locate an account under your name.
The outage last night was caused by our underlying network provider, OFNL. We’re very sorry for the disruption. When maintenance is carried out on their infrastructure, it is unfortunately outside of our control.
Kind regards,
Trevor
I've moved into a new build and due to…
I've moved into a new build and due to the builder doing a deal with certain internet providers. I've been limited on choice. I can honestly say the customer service is terrible I've had 1 response out of multiple emails. Still no internet such a poor service
7 April 2026
Unprompted review
Reply from Go Internet
Hi Luke,
I have found your order and a member of the team is sorting this right now. I can only apologies of the delay in getting your order sorted - but we want to make it right with you. Someone will get in touch with you shortly.
Best Regards,
Trevor.
Managing Director.
Reply from Go Internet
Thank you for taking the time to leave a review—we really appreciate it.
We’re proud to have a UK-based support team here on the Isle of Wight, so it’s great to hear that you found the service helpful. Providing clear, friendly support is a big part of what we do.
If you ever need anything in the future, don’t hesitate to get in touch.
Kind Regards,
Trevor.
Managing Director.
New set up
I needed some help with the connection and I had technical support on the end of the phone in the UK within seconds talking me through it and we were all up and running in minutes.
Great service and so far seems strong connection 👍
31 March 2026
Reply from Go Internet
Thank you for the great review! 🙏 We're glad we could get you up and running so quickly! We hope you continue to enjoy the connection. Welcome to Go Internet! 🚀
Kind Regards,
Trevor.
Managing Director
The service I have received is…
The service I have received is excellent. It is wonderful to get through to someone on the phone that can rectify your issue whilst on the phone. A truly wonderful experience.
This company know how to treat people. This company did what they said they were going to do! Thank you
31 March 2026
Reply from Go Internet
Thank you so much for the kind words! 🙏 We think being able to actually fix things on the first call is the bare minimum — though we appreciate it doesn't always feel that way with some providers! 😄 We're glad we could deliver. Welcome to Go Internet!
Kind regards,
Trevor.
Managing Director
Excellent Service
I recently moved into a new build property and ordered Go Internet a few days before completion. The router was posted to my current address, so that I had it to take with me, and all I had to do on moving day was plug in. Everything worked seamlessly from day one. I cannot fault the service and the quality of the connection. I would definitely recommend Go Internet.
31 March 2026
Reply from Go Internet
Thank you for the wonderful review Jonathan! 🙏 Moving day is stressful enough without having to worry about your internet — we're really glad we could make at least one thing plug-and-play! Welcome to your new home, and welcome to Go Internet! 🏠
Kind regards,
Trevor.
Managing Director
Great help with installation having own…
Great help with installation having own router, fast answer and respect .
31 March 2026
Reply from Go Internet
Thank you so much for the review Oana! 🙏 We're glad we could help get your own router set up without any fuss. Welcome to Go Internet!
Kind regards,
Trevor.
Managing Director
Brilliant service and wonderful admin
17 March 2026
Reply from Go Internet
Thanks for choosing Go Internet Hailey, we're delighted to have you.
Kind Regards,
Trevor.
Managing Director.
Reply from Go Internet
Hey there, thanks very much for leaving us a review.
Kind Regards,
Trevor.
Managing Director
Very helpful and knowledgeable person…
Very helpful and knowledgeable person at the end of the phone who seemed to be happy and patient dealing with any queries.
13 February 2026
Reply from Go Internet
Hi Glen,
Thanks so much for the lovely feedback — we really appreciate you taking the time to leave a review. It’s great to hear you found the team helpful, knowledgeable, and patient; that’s exactly the experience we aim to deliver every time someone gets in touch.
If you ever need anything else, we’re always here to help.
Thanks again for choosing Go Internet.
Best Regards,
Trevor
Managing Director
Reply from Go Internet
Thanks Ernest, we're delighted you chose us.
Kind Regards, Trevor.
Managing Director
Reply from Go Internet
Thanks very much for taking the time to review us Jarek, I'll pass your kind words on to the team.
Kind Regards, Trevor.
Managing Director
Excellent customer service
A very complicated set-up at my new home. Ashley talked me through it and resolved my set-up issues, image app, very patient and pleasant with me. Services are now full flow for me, very happy with the service and the broadband power.
27 January 2026
Reply from Go Internet
Hi David,
Thank you for taking the time to leave such a great review.
We’re really pleased to hear that Ashley was able to guide you through what sounds like a fairly complex setup. We’ll be sure to pass your kind comments on to him — he’ll be delighted to hear them.
It’s great to know everything is now running smoothly and that you’re enjoying both the service and the broadband speeds.
Thanks again for choosing Go Internet.
Kind regards,
Trevor
Managing Director
Very effective service and all done…
Very effective service and all done when promised. Perfect
23 January 2026
Reply from Go Internet
Hi Peter,
Thank you for the great review — we really appreciate you taking the time to share your experience.
We’re pleased everything was delivered as promised and that you’re happy with the service. If you ever need anything in the future, our team is always here to help.
Kind regards,
Trevor
Managing Director.
Easy to order
Easy to order, just router were not sent on time. Other than that all good
19 January 2026
Reply from Go Internet
Hi Irmantas,
Thank you for joining Go Internet and for taking the time to leave us a review.
We’re sorry your router was delayed, but we’re glad we were able to repurpose your existing one to get you connected while you waited for the new equipment to arrive.
Kind regards,
Trevor
The router didn't work and there was no…
The router didn't work and there was no weekend support. Fail!
19 January 2026
Reply from Go Internet
Hi Irmantas,
Thank you for your feedback.
We’re sorry to hear about your initial experience. While we don’t provide weekend support, our team contacted you as soon as the office reopened and worked with you to get everything checked.
Once in touch, the service was confirmed as working and we were unable to identify any fault with the router or connection.
We always welcome the opportunity to investigate and resolve any issues, and we do feel it’s unfortunate that this review was left before we had the chance to do so.
If you ever need assistance in the future, our support team will of course be happy to help during our normal opening hours.
Kind regards,
Trevor
Managing Director
Reply from Go Internet
Thanks for the review Sam, delighted to hear that our service has met your expectations.
Kind Regards, Trevor.
Managing Director.
Excellent and Professional Support
I ordered the internet service and shortly after, an engineer called me to help with the router setup. Everything was handled professionally, quickly, and smoothly. The whole process was easy and efficient, and everything was set up exactly as it should be. First-class service from start to finish.
31 December 2025
Unprompted review
Reply from Go Internet
Thanks for the excellent review Pawel - I am please to read that the team got you connected nice and quickly.
Kind Regards, Trevor.
Managing Director.
Easy experience and wifi is brilliant
Easy experience and wifi is brilliant! No issues with the internet. Easy set up overall!
22 December 2025
Reply from Go Internet
Thanks very much for taking the time to leave us a review - we appreciate it. We're pleased to have you.
Kind regards, Trevor.
Managing Director.
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