Sedgwick UK Reviews 4,600

I had a subsidence claim on my property, which required several trees and hedges around the property to be removed and replaced with a fence.
With the interior property damage repaired.

At every stage of the repairs there was issues, and in my assessment intentional malpractice.
When removing my hedge they cut my internet cable, while in a meeting.
They sent the incorrect fence twice after making me wait several weeks leaving my driveway exposed to the public. They even installed my neighbours fence first before mine because they had a tree affecting the property.
The fence was then installed damaged and is still currently warping and shaking loose.
They refused to acknowledge the damage the subsidence done to my conservatory as well even though it's in their initial subsidence report.
Which has small gaps that let damp/water/mould into it that damaged all my furniture that I repaired . But makes the space unusable and unsafe 70% of the year. Forcing me to pay for a new claim to potentially solve the issue.

This isn't even to mentioned I had to email/call close to 8 different staff about the same claim over a 2 year period. Who constantly lost track of the claim and made the process agonisingly painful when I told them all these issues I was having and that they didn't finish the jobs properly.

I got so overwhelmed with managing this, as I'm a carer for my 80 year old dad who's battling Parkinson's, and prostate cancer. And my elderly mum with cataracts and a breast cancer survivor.
I simply gave up trying to pursue them.
I didn't want to have a mental breakdown.

But seeing my 73 year old mum suffer presently, as the damp in the conservatory has affected her breathing.
I wanted to warn anybody else considering Sedgewick. I'm a reasonable person but it genuinely makes me so angry how they treated me, and I don't want anyone else to experience what my family did.
They don't care and will make it impossible to get the help you need for the insurance you already pay for!!!!
Horrible!

I was dealing with my sister -in-laws claim after she had a bad house fire and i found Both Gillian and Julia extremely helpful and they managed to alleviate my stress levels.They are a credit to your company.

One of the nicest company I have dealt with, so knowledgeable, very professional, friendly and above all their phones are answered within three rings.
I would give 110 over 100.
Thank you.

I moved house from Durham in the North East down to Thatcham near Newbury back at the beginning of February 2026. I had a company called Lion Removals Limited quote for the tender that my Mum put out via a website.

Tony from Lion Removals Limited contacted my Mum about this task of wrapping my possessions, packing my possessions, the handling of my possessions when loading onto the two vans, the transporting and transfer of the items, then the handling of my possessions when unloading my items from off the vans into the house, shed, and garden.

Tony came round to the house in Durham, as he only lived only a short distance away, and he came round to assess my possessions, see what was involved, and assess the volume of my possessions.

We spoke to Tony about whether he and his three colleagues that he said would be involved for this task were able to wrap and pack my possessions, to which he said yes.

We asked Tony to provide all the cardboard boxes, bubble wrap, wrapping paper, dust sheets, rolls of tape to secure and seal the cardboard boxes. Tony stated that as a removal company, Lion Removals Limited could do this. We agreed a price for the wrapping and packing, as well as a price for the move.
Once agreed, Tony said he'd be round on Sunday 1st February 2026 from 08:00am through to 11:00am so they could start the wrapping and packing. Tony saw flat cardboard boxes in my garage roof, along with bubble wrap, and tape, and asked if they could use them, to which I said yes.

Tony from Lion Removals Limited, a removal company, that provided no cardboard boxes, no rolls of tape, no bubble wrap, no dust sheets, no wrapping paper, and no other protective materials.

The bottom line is that Lion Removals Limited has been a nightmare, as they have damaged my possessions with could be repaired, broken my possessions which would need to be replaced, and there were five pieces of my Snap-On Tools and Equipment that has gone missing. All documented with the police.

It took Tony a whole month to pass on his insurance details to me before I contacted Sedgwick UK. I have got 670 pieces of photographic evidence of all the extensive amount of damages, how the items were jammed and rammed into boxes and carrier bags, as Tony failed to provide any of the standard protective materials at all.

The insurance agent who I have been dealing with said that would only need one piece of photographic evidence per item, which in my opinion, does not make sense, as I clearly explained that the damages were vast and multiple on all of my possessions that were damaged. The insurance agent asked me to get quotes for all the items that can be repaired and the list of the combination of 18 individual and multiple items in sets, plus, the other list of 21 items. 5 out of the 21 items that need to be replaced were the 5 Snap-On items that have gone missing, so the remaining 16 out of the 21 items were items that need to be replaced.

The insurance agent refused to answer questions in my emails through this 2 month process in dealing with my 39 separate item claims, as well as refusing for me to send all of the 670 pieces of photographic evidence. The insurance agent asked me to get all the costings of repairs and replacements, to which I did with all the quotes from the repair companies, plus the stores and agents that the replacement items would have to come from, to which I did, all of the information and quotes documented with information about the damages.

The insurance agent then asked me to provide a report with reasons why the items need to be repaired and replaced, which I did and provided a 27 page document. The insurance agent still declined my offer of emailing more pieces of photographic evidence to back up my claim.

The amount of times that I contacted the insurance agent via email requesting updates on my case were many times not responded to, which shows a poor level of standard, especially from a company like Sedgwick UK.

The insurance agent from Sedgwick UK emailed me yesterday with two documents, one of which a agreement form, and the other being an explanation of their decision.

It is beyond belief that the decision that the insurance agent has made along with the reasons what they will pay for and what they will not does not make sense. The items were all damaged by Lion Removals Limited in the wrapping, packing, transporting, and loading, and unloading of all my possessions.

I have extensive photographic evidence of how poorly Lion removals Limited rammed and jammed my possessions into cardboard boxes, carrier bags, etc, etc. The mentality and decisions made my Sedgwick UK is highly questionable with excuses made to avoid pay-out for all the damages to my possessions, despite the fact that I have 670 pieces of photographic evidence to back up every part of my claim, with an insulting offer.

From start to finish your data base was all way up to date and any actions were cleared promptly.

I am very happy from the job they done so far

Excellent company friendly reliable

Great service from our claims manager. Super effecient and very helpful in a difficult situation.

Lady very helpful , email was sent to me straight away . Claim Very quickly dealt with

Excellent service, many thanks for all your help.

After major ankle surgery, my doctor confirmed that I would likely be unable to ski for several years. I submitted medical documentation and filed an appeal exactly as instructed after my claim was denied.

Since March 2026, despite multiple follow-ups, I have received only automated responses repeating the same “30 business days” message with no actual update or indication that anyone reviewed the appeal.

What is most frustrating is not even the denial itself, but the complete lack of meaningful communication or customer service during a serious medical situation.
Unfortunately, it feels that the company's priority is collecting customers’ money, while responsibility toward the customer is not.

Got house back together in 5 months with all works co ordinated by Revival. A few mis communications with Sedgewick loss adjuster and sometimes difficult to get hold of which was frustrating. Overall satisfactory and happy to have had them to help. Now the monthly payment has doubled but that's the way of it I suppose. We all end paying for it ourselves in the end.

I am disabled and logged a claim as my electric combi boiler is not providing me with hot water. I am all electric. Firstly an electrician was sent who couldn't do anything enen said don'tknow why they have sent me. Secondly a boiler engineer, who then said an electrical engineer was needed. I have requested an update through my sedgwick and they have said they will get back to me by 26th! That is 6 days without hot water to shower.

Absolutely Terrible experience with this home emergency company I had a blocked drain and toilet paper and feces were all over my drive they took 3 days to even send someone out to see the job after cancelling appointments and not letting me know . Promised calls back never received 1 and my call lod was at 46 calls to them as I had no toilet to use . After all that a plumber came out with no tools to fix anything then lift my man hole and broke my mono brick on my drive all so took a cover of my pipe and left it open so even more feces flooded out . They were absolutely terrible and the whole experience has made me ill am in the process of a large complaint and the Ombudsman had took the case so please please stay well clear of the company as they haven’t got a clue on anything.

Karen Sparks was amazing and kept me updated every step of the way and settlement was very quick

Exemplary Service
Fast Response
Easy and Helpful

I cannot praise you highly enough!

Laura from Sedwicks handled my claim professionally and efficiently. She worked with me to get a resolution in a good time frame and I was very happy with the service. Thank you.

We unfortunately experienced a home burglary just a day before our scheduled trip to Asia. It was an incredibly stressful time for my family, but dealing with
Joanne Swaffer from Sedgwick made a world of difference.

Despite the huge time difference while we were abroad, Jo was remarkably proactive, accommodating, and responsive. She even arranged a detailed one-hour online video session with me while I was away. I could deeply feel her empathy; she truly understood my anxieties about my property from thousands of miles away and provided practical, clear guidance.

Throughout the entire process, Jo and the team took a highly professional, objective, and fair approach to validating and assessing the true market value of our sentimental items. The turnaround time to finalize the settlement was outstanding. Jo is an absolute credit to Sedgwick—her customer-centric approach represents the absolute finest standards of the industry. Thank you for turning a traumatic experience into a smooth, fair resolution. Highly recommended!

Paula was simply amazing to deal with. She handled our claim from start to finish making it stress free. Highly recommend.

We have had excellent service the loss adjuster David Heath kept us informed throughout the claim process and was throughly efficient for the duration

Well done great team !