Secursus Reviews 435

Helpful and fair dealing from Secursus in a difficult situation with Etsy,glad I engaged them otherwise I would’ve been loosing out considerable money so I definitely remain their costumer and thank you!

I sent parcel abroad and got lost in transit. Secursus never failed my expectation, I received my full insured amount today. Thank you Marie for the big help. You can trust this company guys. I have been using them for how many years already but today, I am truly happy with them. I am giving them full stars because they deserve it.

I recently used Secursus to insure a high-value item during international shipping, and the experience was excellent. The platform is easy to navigate, the pricing is transparent, and the coverage provided peace of mind. Customer service was responsive and helpful when I had a few questions before purchasing. Thankfully, I didn’t need to file a claim, but the process seems straightforward. Overall, I highly recommend Secursus for anyone looking for reliable shipping insurance.

Very effective and quick response!

Company responded to an issue within an hour. Great service.

As a keen guitarist I am always buying and selling instruments. No matter how careful you are. accidents do happen. An accident DID happen and Secursus accepted and processed the claim in full. And they'd only charged me a fraction of the insurance Parcel2Go (or any other shipper) wanted.
Based in France, but they speak English perfectly.
I couldn't reccomend them any higher.
Use them.

Great service very helpful much better and cheaper than other insurers highly recommend

Really helpful when I needed an amendment making to my insurance. Easy to deal with and would use again.

Really easy to use system, and claiming for a damaged parcel was straightforward and honestly a lifesaver for me on a package that was badly damaged by USPS. They resolved my claim and paid me very quickly meaning I could refund my customer for the damaged goods. Excellent service I'll be using again in future.

Very good service, for insurance you can't beat the price and have had to claim twice now. 1st was damaged during delivery and the 2nd was a lost parcel which was £2500 in value. It took awhile as had to deal with parcel company as well but got the full amount back. So can't fault the service. Will continue to use through the business.

Secursus were quick to help me sort out a problem I had with a booking. Communication was fast and responsive

I ship second hand Hi Fi via Ebay. The Ebay coverage via DPD did not cover me I learnt overtime due to the age of the items, so I started to look for alternatives, as I prefer to deal with DPD.

Securus provides me the insurance, even though Packlink, via Ebay turned me down, the claims agents for the compensation side of DPD.

I had need to claim therefore from Securus and they settled the claim promptly and politely.

I would recommend.

We working since years with Secursus.
Claims processing is prompt and professional.
This makes it easy to compensate customers on time.
Many thanks to Marie and the Secursus Team for the prompt processing and payment.

I had a shipment issue and Secursus was prompt to solve my claim. Thanks!

This is the first time I have raised a claimed with them and they paid out very quickly even though I wasn't able to provide all the details they needed, so I'm very happy and will continue to use them for everything that the couriers don't cover - in my case it was an acoustic guitar.
Please note, however, for your own good please take photographs of the item(s) before and during packing plus pictures of the finished parcel and the address labels plus any proof of value - it'll make any claim much easier to deal with

Secursus is an extremely easy website and service to use. Insuring your parcel in only a few very easy steps, value. Carrier, tracking, email and then pay simple. You can download invoices and insurance certificates with ease. I would highly recommend their services. Secursus have to be the best parcel insurance company out there. Excellent 5 🌟.

Great, immediate response to my request.

Thank you to Marie! She really helped me with the error I made, I was working with a difficult client and she helped me through all of it.

The customer support is quick and easy via their email, signing up for insurance is also super easy and to the point, their website lays it all out.

I have been insuring my parcels through secursus and for the first time I have to open a claim due parcel lost and I am satisfied with the service.

I have sent the parcel by CTT Portugal to Germany and it was lost after arrived to de destination country. I have provided the required documentation to Secursus, they have assigned a claim manager to assist in the process and after reviewing they have covered the value of the lost content.

DONT USE THIS SERVICE, they will do ANYTHING to not make payout even if they have to contradict themselves. Also customer support is very slow and not helping at all.