Secret Linen Store Reviews 

10,274
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,570 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional quality of the luxurious fabrics, noting that the items feel wonderfully soft, wash brilliantly, and make a gorgeous addition to any bedroom decor. Consumers also enthusiastically appreciate the remarkably prompt delivery service alongside the careful, beautiful, and eco-friendly packaging used for their online orders. However, some customers also noted occasional frustrating issues regarding sizing discrepancies or receiving incorrect item lengths on orders. A few buyers found that specific bedding pieces felt excessively large compared to standard measurements or simply needed to be returned.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Quality

Consumers find quality to be positive, highlighting the gorgeous fabrics and comfortable feel of the bed... See more

Delivery service

Clients share satisfaction and positive opinions on delivery_service. Reviewers consistently highlight the... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery and helpful... See more

Service

People report positive experiences with service, highlighting excellent goods and first-class treatment all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have made numerous purchases from SLS since moving into my first home. Started by hunting for the perfect “French Blue” linen. After finding first hand how good the quality was I’ve subsequently bough... See more

Rated 5 out of 5 stars

Super collection of high end linens. The website is easy to navigate and reproduction of colours to screen very accurate. The sale offer was very attractive with extra discount available if you chec... See more

Rated 5 out of 5 stars

I love the products and the ethos (though I'm very sad the 'Alice' stripe and powder blue linen have gone!) and the excellent service. My items arrived super-quickly and were, as ever, lovely. I fee... See more

Company replied

Rated 5 out of 5 stars

Superb 100% linen quality - exactly what I was looking for. The Finn Throw is the perfect weight and made from the finest cotton. Best customer service ever, and everything arrived beautifully package... See more



Company details

  1. Bedding Store
  2. Curtain Store
  3. Linens Store

About Secret Linen Store

Written by the company

We are sisters Molly & Harriet. We create beautiful bedding and gorgeous nightwear and loungewear all designed by us, amazing quality for amazing prices. Follow us as we share our secrets... Shop bedding Shop curtains Shop accessories Shop towels Shop clothing Contact us About us Why choose us

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(10,274)

1,503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality products

Lovely quality products and prompt delivery in minimal and recyclable packaging. Plenty of fabric and colour choices. Wash well. Super king duvet covers a little large. Always very pleased

21 July 2026
Rated 5 out of 5 stars

Gingham bedding . So pretty.

Arrived very promptly. Lovely bedding unusual colour and material feels very soft! I ordered 4 pillowcases at a very good price to go with the duvet cover. I’m delighted with my purchase.

21 July 2026
Rated 5 out of 5 stars

Quality and comfort

Couldn’t believe how fast the delivery arrived! The linen sheets are lovely, generously sized and comfortable to sleep on. Will buy more at some point and interested in other things too. Thankyou.

17 July 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello

Thank you so much for your review - we are so pleased to hear that your order of White 100% linen made its way to your bed safely and in a speedy fashion.
Its the ultimate classic and the best thing to pop on your bed for the warm weather we are all enjoying.
Please do let me know if I can be of any more help.
Kind and Comfy Regards
Jodie

Rated 4 out of 5 stars

Easy to deal with

Easy to deal with, reliable delivery and good quality product

17 July 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Sheena
Thank you for taking the time to review your order with us.
We are so pleased to hear that your Duvet arrived with you safely and hopefully you are enjoying a perfect night's sleep.
Please do let me know if I can be of any more help.
Kind and Comfy Regards
Jodie

Rated 2 out of 5 stars

The colour is lovely, but not worth the price

The colour is lovely, but I do not think my order was worth the price. I bought a 100% linen flat sheet and duvent cover. It's like they are moulting. After multiple washes there are like chunks of the fluff stuck to the sheets, the inside of my machine and my floors. When I hold the sheets up I can see through them and I do not think they will last that long to be honest.

I contacted customer services and they said it was normal and would stop, but it has not. They offered to send me a complimentary bottle of conditioner, which I accepted, but it made no difference and I don't see how it would have helped, but hey free conditioner, I guess.

19 February 2026
Rated 5 out of 5 stars

I ordered my curtains but I received…

I ordered my curtains but I received the wrong length so I have had to send them back. I got a full refund and then when the right size came back in stock I ordered again still with my 10% first customer offer.

My curtains are now up and look beautiful i am really happy with them. I've done something a bit different with them and they look so lovely, if i get time i will post a photo. Thanks Secret Linen Store for being so fab x

30 June 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Emma,

Thank you for taking the time to leave a review! We are so sorry to hear you received the incorrect curtains. It sounds like these must have had the wrong label popped in or were slipped in the wrong pack in the factory - we do apologise this wasn't spotted sooner.

We can see you spoke to our lovely Beca and ended up returning the curtains for a full refund that has now been processed back to your original payment method.

Once again, we are so sorry for the disappointment caused! Please always feel welcome to get back in touch if we can be of any help at all.

Kind and Comfy Regards,

The Customer Smile Makers

Rose, Beca, Lisa and Jodie

Rated 5 out of 5 stars

I placed my order on just a random…

I placed my order on just a random accident coming across your website after watching the chap, very experienced lovely man giving advice on bedding.. looks like royalty used him for bedding, anyway i loved his advice! And up came secret bedding. Love the French blue linen bedding and ordered it… wasn’t expecting what happened next! As it was promptly packed up and sent on its way the very next day!!
When it arrived all rapped up in lovely bows and sealed securely in a paper bag I can only say it was an absolute joy to see arrive… it felt very personal, and the bedding absolutely felt wonderful..
Having been fighting cancer this past two years sleep is such an important part of healing! The wife and I slept so well… I have been so happy and blessed and so very grateful to everyone involved in delivering my bedding.
I have plans for sure to buy much more be from secret bedding.
Thank you all from the bottom of my heart for such a beautiful gift.
Cheers guys.
Love John and Beverley

17 July 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello John and Beverley,

Thank you so much for taking the time to leave such a lovely review! This has really made our day here in the customer service office and your review has been shared with the rest of the Secret Linen Store team.

We are so happy to hear your parcel arrived speedily and safely and you love our paper packaging - our lovely warehouse team always put so much time and effort into making parcels look beautiful, we know they will really appreciate your feedback.

Our French Blue Stripe Brushed Cotton is a range that has been with us a long time now and is definitely a favourite amongst customers and bedmakers alike! We hope it has made your bed comfy and cosy so you can continue to look forward to jumping back in.

Kind and Comfy Regards,

The Customer Smile Makers,

Rose, Beca and Lisa

Rated 5 out of 5 stars

Stumbled across this brand

Stumbled across this brand and ended up finding the most beautiful throw for our bed ! Fabulous quality I couldn’t be happier . A lovely brand with great service I look forward to my next purchase from here .

17 July 2026
Rated 3 out of 5 stars

Been wanting to swap to linen for a while ...

I have been wanting to swap to linen bedding for a while. I shopped around and decide on here.

To be honest I wished I had gone for a different option. Regardless of the comments, I should of listened. The bedding is absolutely massive regardless of the measurements being correct. I ordered a Super king & could of easily fitted in a king with the oversize. It over hangs like crazy, even with a thick tog duvet it will still be too oversized.

The colours look different from what was on the site, even from the photos it was hard to figure out how dark they would appear in person (not all the photos done it justice) I liked the various colours compared to the other brands I found but ... they didn't match up unfortunately.

Linen I know will get softer with time, but compared to other brands I have felt, it's one of the rougher feeling ones.

It was delivered in a timely matter & no issues on that part.

I just feel with the amount of money to invest in a long term bedding it should have been better than this. Colour & size wise especially! I highly doubt I will order again.

30 June 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Jazmine,

Thank you for taking the time to leave a review! We are so sorry to hear your beautiful new 100% Linen is much too big for your bed and for the disappointment caused...

We would always expect some wiggle room with 100% Linen where it is a natural fibre and is designed to have a relaxed and cosy look however, lots and lots of excess fabric around the entirety of your duvet cover and fitted sheet isn't what we would hope for at all.

We would love to look after this for you and find linen that will be the perfect fit for your bed! Please could you kindly take a couple of photos of the linen on your bed (or measurements of the width and length) and pop them on an email to sales@secretlinenstore.com? This will allow us to take a closer look and find a solution for you.

As our Natural 100% Linen is undyed, the colour will vary batch to batch depending on the time the flax is grown and harvested. We try our best to match items and pick within the same batch but the overall tone will sometimes be a little lighter or darker than our product photos - we do apologise.

We look forward to speaking soon and getting everything resolved for you.

Kind and Comfy Regards,

The Customer Smile Makers

Rose, Beca and Lisa

Rated 5 out of 5 stars

Beautiful bedding

The bed linen arrived beautifully wrapped. It looks beautiful and feels so comfortable.
I will definitely be ordering more products from you.
My order was communicated very promptly and I had my lovely parcel so quick. Thank you

16 July 2026

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