Seatwave Reviews 

It took ages for the expensive tickets to arrive. At one point I phoned the Stadium to ask if Seatwave were actually trustworthy, as could get no answer to enquiries sent to seatwave website, and impossible to phone them. Stadium said they were official - but I could easily have booked the tickets direct for less money.

No problems, easy to print tickets. Think i may have paid more for my tickets. Would recommend seatwave

Booking through Seatwave is easy & simple. The tickets turned up well in advance to give you a piece of mind.

I watched John bishop and loved every minute of the show and I brought my vip tickets of seateave

With The Killers Tour happening in my city I was keen to get tickets to see this beautiful rock band within two weeks. With all tickets sold out elsewhere, this was the last place to find some. For a decent price I was able to get some tickets and have a night to remember.

No! We cannot recommend Seatwave. After buying tickets as a gift for our son a year ago for John Bishop and receiving an email telling us the tickets were about to be sent out (2 weeks before date of event) we then get a message from them whilst we were in Spain on holiday. We had to call them only to be told our original tickets were no longer available! Other tickets were offered and a 20% discount but, in our opinion, that was not what we had paid for and wanted which is why we had paid £175 for two tickets very near the front.

I bought 2 e-tickets this evening for a concert tomorrow. I specifically purchased "fast e-tickets" so I could download and print straight away to ensure I had time to arrange travel to the gig in Ireland from the UK. I've purchased e-tickets from Stubhub and Viagogo many times and they've always been already available to download instantly - which is surely the point of them being advertised as "fast" and being for sale less than 24hrs prior to a show.

After purchase I get a message saying Seatwave will let me know when the tickets are uploaded by the seller. Hours later I'm still waiting and all customer service can say is they'll refund if the tickets are not delivered in time for the show. However, that can be as late as AFTER doors open, which is absolutely no good for someone travelling more than a few miles to a show. It is likely I have now missed my deadline for traveling to Ireland in time, but if the seller uploads the tickets as late as, for example, 6pm on the day of the gig, I won't be entitled to a refund and I'm not allowed to cancel my order.

I notice from other reviews many cut and paste responses about Seatwave being a marketplace and not sellers of the tickets. I'm sure the majority of customers are aware of this already and this doesn't account for the duty of care the company surely has in ensuring sellers using their site are genuine and reliable.

The automated customer service email reply gives a response time of up to 3 days, which is pointless for urgent enquiries and when I finally got through to someone via phone they didn't seem remotely concerned about the fact the show is tomorrow or the fact that the e-tickets were nowhere to be seen. Their advice was to call again tomorrow (too late) and when I asked what the deadline was for sellers they didn't know and said they would "try to email them tomorrow" (again, far too late for me to get to the show).

Other secondary ticket marketplaces are far more reliable and transparent and I urge customers to use them instead as I know from experience their sellers are required to upload their tickets to the site prior to sale.

I will never use Seatwave again.

My activation code didn’t work on the email. Please reply asa otherwise concert is upcoming very soon. Thanks

Incredibly difficult to contact when in need of help. The link I was sent to finish setting up my account didn't work and as a result I am unable to print the tickets I juse bought. Please reply asap as the concert is next week.

The only way to sell Welsh rugby Union tickets according to the WRU gave me a Freepost address to send the tickets back to that the post office said was not legit and they won't refund postage despite charging the earth in fees

I booked in January to see Neil Diamond at the O2 in October. Overall everything worked ok but I thought the actual price charged compared to the actual seat price was disproportionate. (It was made clear before I paid though so it was my decision to accept it). Considering it was booked online and the tickets downloaded the extras seemed a bit expensive too. However the main criticism is that the tickets were not made available until 3-4 weeks before the concert date. Although this is covered on the website it seems to be a totally bizarre way to operate. If I have booked 2 seats in a particular part of the venue why does one have to wait over 9 months to actually obtain the tickets. It is VERY stressful !

If your looking for tickets or you have extra tickets.
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Great service, prompt response to query.

Would highly recommend , we were very happy with seatwave.

Over Priced Tickets... Glorified Touts!

Should be ashamed of yourselves.

Easy to collect, highly recommend seateave to villa supporters!

Got the tickets in good time