As always, the customer service at sealskinz is second to none. Excellent quality products with first class customer support. Not only prompt in all matters, but also taking time and effort to help in... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I Contacted the company concerning two pairs of new waterproof socks which leaked , fairly easy process to establish that they were faulty , took a few emails but experience was good enough . Once fa... See more
Company replied
As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... See more
Company replied
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... See more
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Company details
Written by the company
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Contact info
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, United Kingdom
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4.8
Excellent
607 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I ordered a pair of Sealskinz Choseley…
I ordered a pair of Sealskinz Choseley wet shoes but the discount code I had been sent didn't work. Anyway, I sent an email to their Customer Service department and promptly received a reply. After answering a few questions over two more emails I was refunded the discount amount. I now have had delivery of the Choseley shoes, the 9.5 size fits perfectly and they look to be very good quality. Delighted customer just waiting to use them for paddle boarding and snorkeling on our upcoming holidays.
13 August 2026
Unprompted review
Reply from SEALSKINZ
Thank you for taking the time to share your experience.
We're sorry to hear that your discount code didn't work initially, but we're delighted that our Customer Service team was able to quickly assist and arrange a refund for the discount amount. It's great to hear that the process was resolved promptly and to your satisfaction.
We're also pleased that your Sealskinz Choseley shoes have arrived, fit perfectly, and have met your expectations for quality. We hope they serve you well for paddle boarding, snorkelling, and all the adventures on your upcoming holiday.
Thank you for your support, and we wish you a fantastic trip!
Louise @ Sealskinz
My query about size 5 black shoes was…
My query about size 5 black shoes was promptly answered.
10 August 2026
Unprompted review
Reply from SEALSKINZ
Copilot said:
Thank you for your review.
We're delighted to hear that your query regarding our size 5 black shoes was answered promptly. Our team works hard to provide helpful and timely support, so it's great to know we met your expectations.
We appreciate your feedback and look forward to assisting you again in the future.
Louise @ Sealskinz
Order was expedited
Ordered some socks for expedited delivery from UK to US. When the order was finally processed, the delivery date had been extended and I would not receive my order in time. Messaged the help desk and somehow they were able to get my order delivered before I left.
7 August 2026
Unprompted review
Reply from SEALSKINZ
Thank you for your review.
We're pleased that our customer support team was able to help and ensure your socks arrived before your trip. Your patience and understanding were greatly appreciated, and we're glad we could make things right. We hope you enjoy your purchase and look forward to serving you again in the future.
Louise @ Sealskinz
Very responsive and helpful - 1 day resolution
Very responsive and helpful. Product issue was resolved within one working day
3 August 2026
Unprompted review
Reply from SEALSKINZ
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our team responsive and helpful, and that we were able to resolve the product issue within one working day.
Providing excellent customer service and timely resolutions is very important to us, so it's great to know we met your expectations.
Thank you for choosing Sealskinz, and we hope you continue to enjoy our products.
Louise @ Sealskinz
super fast postage refund
i was about to be charged postage on a return wrong item,i contacted help desk and within 5 minutes i had postage refunded,wow is all i can say thank you.
4 August 2026
Unprompted review
Reply from SEALSKINZ
Thank you for taking the time to leave a review.
We're delighted to hear that our team was able to resolve the postage charge issue so quickly for you. Providing fast and hassle-free support is exactly what we aim for, so it's wonderful to know that you had such a positive experience.
I'll be sure to share your kind feedback with the team. Thank you again for your support and for choosing Sealskinz.
Kind regards,
Louise @ Sealskinz
My change of order resulted in excellent customer service
My change of order resulted in excellent customer service, good use of an AI assistant led to an immediate response with useful information. A short while later a response providing a solution which was positive - well done Sealskinz
4 August 2026
Unprompted review
Reply from SEALSKINZ
Hi,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that your change of order was handled smoothly and that you received both a quick response and a positive resolution. It's great to know that our AI assistant was able to provide useful information straight away, while our team followed up with the support needed to resolve your query.
We're always looking for ways to make getting help as easy and efficient as possible, so it's especially rewarding to hear that the combination worked well for you.
Thank you for your kind words and for choosing Sealskinz.
Louise @ Sealskinz
Faultless
The company assisted at every turn making sure my purchase and experience was superb
29 July 2026
Unprompted review
Reply from SEALSKINZ
Thank you for your wonderful feedback! We're delighted to hear that our team was able to assist you every step of the way and ensure your purchase experience was a superb one. Your kind words mean a lot to us, and we truly appreciate you taking the time to share them. We hope to be of service again in the future!
Many thanks,
Louise @ Sealskinz
Great customer service
Accidentally ordered the wrong size footwear. I contacted the Helpdesk and they were able to amend my order within 10 minutes, before it was dispatched. Outstanding service and will be ordering again.
28 July 2026
Unprompted review
Reply from SEALSKINZ
Thank you for your great review!
We're delighted that our Helpdesk team was able to quickly amend your footwear order before it was dispatched and ensure you received the correct size.
Providing fast, efficient support is something we strive for, so it's wonderful to hear this made such a positive difference to your experience.
Your kind words about our customer service mean a great deal to the team, and we're thrilled to know you'll be ordering from us again.
Thank you for choosing Sealskinz. We look forward to serving you again soon!
Louise @ Sealskinz
Return of goods
My goods were despatched and I was advised that they would be delivered on Monday. The goods arrived two days early and only two days after placing the order!
I needed to return my goods and sent an email asking for assistance, the response time from sending my email to receiving a response was literally minutes.
In all, everything about my transaction with Sealskinz was positive and painless. Well done 👏 and thankyou.
25 July 2026
Unprompted review
Reply from SEALSKINZ
Thank you for taking the time to leave such a wonderful review.
We're thrilled to hear that your order arrived even sooner than expected and that our customer service team was able to assist you so quickly when you needed help with your return.
Providing fast, helpful support and a smooth shopping experience is something we take great pride in.
Your kind words and recognition mean a lot to the team.
Thank you for choosing Sealskinz, and we hope to serve you again in the future.
Louise @ Sealskinz
Easy from start to finish.
Good response time with messaging replies. Excellent value and quality headwear. Sound delivery and on time.
24 July 2026
Unprompted review
Reply from SEALSKINZ
Thank you for your kind review!
We're delighted to hear that you found the process easy from start to finish and that our team provided prompt responses to your messages.
It's great to know you're pleased with the value, quality of the headwear, and the timely delivery.
We really appreciate your support and look forward to helping you again in the future.
Louise @ Sealskinz
Excellent customer service and lovely…
Excellent customer service and lovely products. I would recommend.
14 July 2026
Unprompted review
Reply from SEALSKINZ
Thank you so much for your kind words and recommendation!
We're delighted to hear that you were pleased with both our customer service and our products. Providing a great experience for our customers is always our goal, so it's wonderful to know we've met your expectations.
Thank you for taking the time to leave your review, and we look forward to serving you again in the future.
Kind regards,
Louise @ Sealskinz
Amazing sock, will buy more, often
My husband loves the socks. If you picked a pair of socks that they have run out of you get to pick a different pair of your choice, same type of sock. If the initial sock you choose is of a lower price you are never asked to pay the difference. These socks wash well, they do not move around in your shoes or on your feet, they longer socks stay up and do not bunch down and the socks feel like a cushion under your feet. Just amazing product. Our feet thank you for being warm in the winter and cool in the summer.
6 July 2026
Unprompted review
Reply from SEALSKINZ
Thank you so much for your wonderful review! 😊
We're absolutely delighted to hear how much your husband loves our socks. It's fantastic to know that they're providing the comfort, warmth, and support we work so hard to deliver – from staying comfortably in place throughout the day to feeling cushioned underfoot.
We're also pleased that our replacement process helped you find an alternative pair when your first choice wasn't available. We always want to make sure our customers receive great value and leave happy with their purchase.
Hearing that our socks keep your feet warm in winter, cool in summer, and continue to perform well wash after wash is the highest compliment we could ask for. Thank you for taking the time to share your experience and for your continued support.
We look forward to keeping your feet comfortable for many more pairs to come! 🧦💙
Louise @ Sealskinz
Fantastic customer service!
Fantastic customer service!
I ordered the wrong size online and emailed the company as it was a Sunday evening. My order was cancelled and refunded by the following morning.
I also spoke to Louise at customer service about a query with my replacement order and she was very helpful and efficient.
Good customer service is hard to find these days, but Sealskinz have got it cracked! 🙂
29 June 2026
Unprompted review
Reply from SEALSKINZ
Thank you for the kind 5-star review!
We are thrilled to hear our customer service impressed with a speedy resolution. Your feedback regarding the replacement query has been passed to Louise as well.
Thanks again!
Krystal @ Sealskinz
Recived a faulty product
Recived a faulty product, customer service was extremely prompt in rectifying the issue. Own 4 pairs of gloves, Excellent quality and exceptional customer service.
26 June 2026
Unprompted review
Reply from SEALSKINZ
Thank you so much for your kind words! We’re really pleased we could resolve the issue quickly for you and get everything sorted.
It’s fantastic to hear you own multiple pairs of our gloves and that you’ve found the quality and service to be exceptional—that truly means a lot to us.
If you ever need anything in the future, we’re always here to help.
Warm regards,
Louise @ Sealskinz
Reply from SEALSKINZ
Thank you for your kind words!
We’re really pleased to hear you found our team polite and responsive—that’s exactly the level of service we aim to deliver. We appreciate you taking the time to share your experience!
All the best,
Louise @ Sealskinz
Great Customer Service!
The Customer Service team at SEALSKINZ is awesome! They helped resolve a delivery problem on a time sensitive order in a prompt, courteous, and thoughtful manner. We were very impressed with their efforts on our behalf!
16 June 2026
Unprompted review
Reply from SEALSKINZ
Thank you so much for your fantastic feedback!
We’re thrilled to hear that our Customer Service team could help resolve your delivery issue, especially on a time-sensitive order. Providing prompt, courteous, and thoughtful support is exactly what we aim for, so it’s incredibly rewarding to know we made a positive difference.
If you ever need anything else, we’re always here to help.
Kind regards,
Louise @ Sealskinz
Amazing Customer Service
We have had call to contact Sealskinz Customer Support twice recently and on both occasions they have gone well above and beyond the level of service you might hope for. In short, their service is absolutely amazing.
17 June 2026
Unprompted review
Reply from SEALSKINZ
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that our Customer Support team has been able to exceed your expectations—not just once, but twice. Going above and beyond for our customers is exactly what we strive for, so it means a lot to hear that reflected in your experience.
If there’s ever anything else we can help with, please don’t hesitate to reach out.
Kind regards,
Louise @ Sealskinz
I got great service from customer…
I got great service from customer service ,had an issue with a product, exchanged it .Emily who delt with me was excellent kept me upto date .
Great Service and a great product
17 June 2026
Unprompted review
Reply from SEALSKINZ
Hi Dave,
Thank you so much for your kind words and for taking the time to share your experience!
We’re really pleased to hear that you received great service and that your issue was handled smoothly. I’ll be sure to pass your feedback on to Emily — she’ll be delighted to know her support made such a positive impact.
It’s wonderful to hear you’re happy with both the service and the product.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Louise @ Sealskinz
Very professional and great service
Very professional and great service
15 June 2026
Unprompted review
Reply from SEALSKINZ
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with our service.
If there’s ever anything else we can help with, we’re always here for you.
Louise @ Sealskinz
V rapid refund
I had a problem with a set of gloves that ripped. Within 2 minutes of submitting a thorough claim form that included photos and my original receipt - I received a full refund. Now that is customer service.
12 June 2026
Unprompted review
Reply from SEALSKINZ
Thank you so much for your fantastic feedback! We’re really sorry to hear about the issue with your gloves, but we’re delighted that our team was able to resolve it quickly for you.
Providing fast and efficient support is something we truly strive for, so it’s great to hear that reflected in your experience.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Louise @ Sealskinz
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