The sales representative was fine sorting our order out. I was given a date of 14/08/2026 for delivery to store. Due to this date and your lack of ability to remove the old sofas I arranged to have t... See more
Company replied
Location
Switch locationUnit 3 St John's Retail Park, 0, WV2 4SJ Wolverhampton, Staffordshire,, GB
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See what reviewers are saying
Each time we visited scs we have been hounded constantly to a point where we just leave, this time now poltrone are involved it was a different experience. Yes we were spoken to and told if you need h... See more
The store was impressive,spacious and looked immaculate.We were greeted in a quiet and friendly manner,and given basic information about different styles available. After a leisurely tour of the store... See more
Courteous, engaging, listening staff who could not have been more helpful with what I was looking for. I think that what I’m saying is of my older generation in that I found old fashioned customer ser... See more
Company details
About poltronesofà - Wolverhampton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 3 St John's Retail Park, 0, WV2 4SJ, Wolverhampton, Staffordshire,, United Kingdom
- 01902 878460
4.5
Excellent
1K reviews
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Did our order with Laura at the…
Did our order with Laura at the Wolverhampton branch who was very helpful
18 September 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
What can you said scs head boss listen…
What can you said scs head boss listen your team in Wolverhampton is outstanding nice friendly you need pay them more and more paid holidays and Anita wton hope got her name read she need double. Only down side need coffee next time please 😎
14 September 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
New furniture delivery
Both the delivery men (Terry &Toby)were very professional, polite and efficient in doing there job,
Thank you ScS
14 September 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
So helpful..made you feel…
So helpful..made you feel welcome..offered tea coffee..biscuits and cake..will go again..
12 September 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
So chuffed now we've ordered our new…
So chuffed now we've ordered our new sofa. Ajay was very knowledgeable, friendly and helpful, never pushy, left us to browse on our own, even offered us a coffee, how lovely. Anita was also very pleasant and helpful whilst sorting the payment and delivery. Very nice staff. All in all, a trip well spent and enjoyable.
Thank you to you all.
12 September 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Early delivery from Steve & Damianos
Early delivery from Steve & Damianos, 2 sofas all delivered and put together quick, they cleared all the packaging, professional service overall
12 September 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sarb the salesman and Ajay the store…
Sarb the salesman and Ajay the store manager, were very professional, knowledgeable and polite the whole time they dealt with us. We wanted corner leather sofas, and after I told them the room measurements. They showed some sofas that would work, and recommended that we didn't put them in front of radiators. As this would ruin the leather over time. So we chose a 3 seater and 2 seater leather sofa in the end. Ajay the manager gave us a discount as well, which were we absolutely delighted and thankful for. Ajay and Sarb said any problems let us know. They were fantastic from start to finish. I would recommend ScS to anyone.
7 September 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Anita was lovely so helpful really made…
Anita was lovely so helpful really made every thing easy and was not pushy at all . Nothing was to much trouble no rushing us
7 September 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service but not pushy
What made my visits a good experience was that the staff, whilst courteous and professional, were not pushy. I was able to browse the store, try the chairs and get a feel for what I needed. When I indicated to the staff that I was ready to talk to them a lovely young lady called Laura came over and sat down with me. The store manager AJ also took an interest in our conversation and Matt was always there hovering in case he was needed. I was taken through all the options including finance, delivery and the fabric I wanted. Nothing was too much trouble for them, and the manager even made me a cup of coffee - how's that for service!
28 August 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very genuine humans and lovely to speak…
Very genuine humans and lovely to speak to and very professional. Detailed and knowledgeable about the products. Happy
5 September 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Guide and serve
27 August 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly and patient staff
Friendly and patient staff. Great customer service offered, big shout out to Laura and Ajay, they are a credit to the SCS team.
27 August 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very friendly and helpful
25 August 2024
Delivery of sofa bed.
The two delivery people were superb. Nick and Steve couldn’t be more helpful. They unpacked it and set it up to a high standard. They were careful
negotiating the sofa bed upstairs and worked flawlessly to set it up and clear any packaging away. Nick and Steve are a credit to your company. Communication was superb and contacted us in advance with a time slot, which was duly met. Thanks again guys!
30 August 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Went so smoothly
Really great thank you. Informed of delivery date a week before, on the day informed of exact delivery time. Couldn’t have been better. The two men who delivered were brilliant. So careful with handling furniture, asset to SCS. Once again thank you Steve and Damianos
30 August 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Italia Amalfi 3st Sofa Bed
Nick and Steve were great delivering our sofa bed. I had emails regarding delivery the day before and on the day. They also called me to advise the expected arrival time on the day. Our doorway and stairs were narrow so they carefully removed the packaging, delivered the sofa bed to our room of choice and then assembled it.
They removed all the rubbish and were polite, funny and professional. Thank you guys, we're really pleased with our lovely sofa bed.
30 August 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great staff
Great staff, very helpful and friendly, nice store where you are left alone to browse, visited 3 times before making my purchase and no pressure salespeople whilst they are there to help when needed.Lovely just how it should be.
29 August 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Anita
Anita, amazing customer service provided by her she was so helpful and knowledgeable and made our experience even better and so happy with our purchase. We would highly recommend scs.
26 August 2024
Unprompted review
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very helpful salesperson
24 August 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Tom the excellent salesperson was…
Tom the excellent salesperson was extremely helpful made the sale really smooth and easy both of us really pleased a very polite man.
17 August 2024
Reply from poltronesofà - Wolverhampton
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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