Customer Service at the store brilliant, Sofas brilliant. The 3 stars are because of the delivery. Booked to come on 14th, took day off, says on tracking, delivery 3.50-4.30 so I thought ok, I can nip out in the morning. Then throughout the day, they kept moving the timeslot until eventually it reached 5.55-6.55. Then without any warning tracking disappeared!! We got 2 automated emails saying it would still arrive on 14th but the tracking now said 15th at 3.50-4.30. Customer service couldn't really help because the distribution centre had closed. Following morning, when we were both at work, we got a phone call to say it would be 10am. We told them we wouldn't be home until 3.30pm as we had already booked time off previous day. I got home just before 3.30pm and the tracking showed the van was already back at the depot in Elland. We were clearly not going to get our sofas for a 2nd day. Customer service tried to tell us that delivery slots work around deliveries done in the same area, yet they didn't manage to deliver it on time in the first place. We are not complainers, if we had got a phone call both days telling us that they were sorry and struggling to get to us, we would've been more accepting. But both days we were left hanging, this is not acceptable. Finally we got our sofas this morning and the delivery men were lovely (not the same 2 allocated to the missed deliveries). We won't be purchasing from this company again.

We were concerned about whether the sofa and chairs would fit through our doors. Nahida showed us how the chairs and sofa came apart to aid getting them in and showed us another option which was two chairs from another range but would have the same covering as the sofa. We came back to the store with our measurements and we checked the sizes with Nahida. We are still concerned about the limited time for delivering three pieces of furniture.

Delivery ETA was spot on. The crew were brilliant. Very friendly and helpful. They deserve some recognition!

Excellent service from start to finish.
Delivery team very pleasant and efficient.

When delivery was made both men were stripped to the waist with one in shorts.They were quite polite and pleasant,but one had beer on his breath.When it came to removing the plastic ties neither had a knife,and had to use my kitchen scissors.In view of the TV advertising,and your impressive premises,what a lack of proffessionalism.Certalnly not the image you would wish to project.The delivery was made on Thursday 30th.April.On Sunday 3rd.May I was greatly alarmed by a bang,and a black plastic cover landing,I discovered it was from the electrical plug.This was reported,and am now told I have to wait 12 weeks for replacement!!!NOT a great success story is it.At 88 and 85 years old we were expecting comfort not heart ache.Am so disappointed and disallusioned.

The friendly,helpfull staff were great and very welcoming.
My only negative issue is that a care plan was added to my bill without any discussion or my agreement .

Easy communication from the staff

Excellent experience staff did not hassle but were there to help when needed. Really happy with the product. Would shop there again any time.

I had a great experience with the lady in the store I only went to have a look at the deference between two colours of the swatches and ended up with the lady (can’t remember her name)doing it online for me , plus she explained everything about the cleaning and everything about what it entails thank-you very much and I will definitely be telling everyone about the service I got.

Lovely staff very well informed about the products and very helpful

The three members of staff that were on were very welcoming and friendly and helpful see you all again soon when I come for my chair

The sales lady was very informant and friendly

Our salesperson was really helpful. Wasn't pushy which is what I like.

The young lady was very pleasant was knowledgeable explained everything clearly.

Nahida was so lovely, she kept coming over to check in but wasn’t overbearing or hovering. She was also as excited as I was when I got accepted for credit. She also helped me figure out a way to sort my deposit on that day, if it wasn’t for Nahida, I wouldn’t be getting my dream sofa. Absolutely amazing service!!!

Tracy the sales lady was wonderful , didn’t pressure us . Left us to look at sofas and was there for any questions . Highly recommend Tracy.

Very helpful staff she couldn’t of done more for me

The experience in the shop was great, as was the delivery.

We were served in store by Gayle who was down to earth and helped us find exactly what we were looking for. The delivery drivers were great, helpful and respectful of our home.

My only gripe was the manager trying to push for add ons whilst we were shopping. I get thats part of the job but I am not a fan of pushy salesmen.

Friendly professional