My sofa was delivered within the stated time by two friendly, professional and respectful men. They put the sofa and chair together very efficiently and left no mess. My only concern was watching t... See more
Location
Switch locationWestgate Retail & Leisure Park, Ings Road, WF2 9SD Wakefield, Yorkshire,, GB
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Having previously been to the store I was greeted by a lovely lady called Sue and she helped me a lot , so having made up my mind I said I would return with my partner and did so . We again was met by... See more
Company replied
First and foremost, I wanted to say a massive thank you to Nahida from the Wakefield store. She is so professional and knowledgeable, but also has an amazing sense of what the customer needs. She offe... See more
Great Sofas, loads of choice, and great service in store at Wakefield, we visited 3 times with loads of questions and Tracy was brilliant in helping us.
Company details
About poltronesofà - Wakefield
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Westgate Retail & Leisure Park, Ings Road, WF2 9SD, Wakefield, Yorkshire,, United Kingdom
- 01924 203290
4.6
Excellent
2K reviews
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Communication pre delivery excellent
Communication pre delivery excellent. The delivery went smoothly and the guys were brilliant. Thoroughly recommend.
12 June 2026
Warm welcome left us to view the sofas…
Warm welcome left us to view the sofas but was available to answer our questions
9 June 2026
A great service received
A great service received. The lady was very professional and welcoming. Thank you
29 May 2026
From first entering the shop to our…
From first entering the shop to our sofa being delivered we couldn’t be happier. The staff were experienced and knowledgeable also very helpful when we made our purchase. Delivery was perfect, we had lots of communication before hand to make a stress free delivery.
1 June 2026
Lovely lady serving me nothing too much…
Lovely lady serving me nothing too much trouble with colour swatches. Can’t wait for delivery
2 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The two delivery men were good
The two delivery men were good, given the inclement weather. The provision of shoe covers would have been good, given the weather.
29 May 2026
Reply from poltronesofà - Wakefield
Ciao Chris,
I hope you are well and thank you for your 4* review.
We appreciate your feedback regarding the shoe coverings. The team would normally have a covering to protect your flooring if required so I am sorry if this was not used. I will certainly pass on your feedback to our Distribution Centre.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Was made welcome
Was made welcome , asked if we needed assistance by both staff they gave us time to look round at our leisure very helpful gave us a much needed bottle of old water
27 May 2026
Helpful and patient staff..
27 May 2026
The furniture arrived on the time I was…
The furniture arrived on the time I was given which was fantastic as I didn't need to be in all day. The two lads who put the furniture together where very nice and polite they put the furniture together in no time and took all the packaging away. Would recommend this company.
29 May 2026
Welcomed when entering shop
Welcomed when entering shop, informed of special offers. Told to contact salesperson if had any questions.
23 May 2026
Good knowledgeable staff on sale
Good knowledgeable staff on sale. Good communication. Delivered on estimated date. Delivery good. Furniture fab
23 May 2026
Reply from poltronesofà - Wakefield
Ciao Christine,
Thank you for taking the time to leave us your review and for speaking with me today.
We really appreciate your feedback and are pleased that you had a positive experience with us.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Great choices! Experienced staff
A warm welcome by Zed on entering the store.
He asked us what we were looking for and guided us to the sofa and chair he recommended
Wow, what a comfortable sofa with lumbar control and reclining seats.
19 May 2026
We liked how we were greeted
We liked how we were greeted, asked what we wanted and then left to look around. After choosing the sofa we wanted it then took nearly an hour to complete the transaction. The ipad was too slow and time consuming.
14 May 2026
The young lady I saw was very helpful…
The young lady I saw was very helpful answered all my questions hopefully the people who deliver my sofa will be has helpful
15 May 2026
Very welcoming very happy with…
Very welcoming very happy with information given was well looked after during viewing and picking my new sofa and ottomen-footstool
20 April 2026
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