Very helpful and knowledgeable

Perfect delivery service. On time. Contacted beforehand. Very quick and very polite

The delivery was very good the delivery team were very professional. Many thanks to the Thanet team.

Penny was absolutely amazing!
From welcoming us to the store, allowing us space to browse, and then giving us expert guidance and advice, I would give as many stars as possible!

We came to the store after searching for months for a new sofa, and then the 'one' was directly there in front of us when we entered store. Along with the additional armchair and the offer savings, it was all meant to be. I would reccommend the store to anyone looking for a sofa!

Thank you Penny!

From Max & Libby

The delivery personnel were Very polite and very quick and setting the sofa up. Kept me updated with their arrival time which was appreciated as I had to take time off work.
Although I must add the text I received the day before stated my furniture would be arriving the following day between the hours of ! But no hours given? Then in the morning I got a text to say it could arrive between 0700 - 2359! Not impressed with that!

From entering the showroom and being greeted by the sales person (Martin) to delivery of our furniture, I cannot fault the service. Everyone was polite, helpful and professional. Highly recommended

Pleasant surroundings , good food , efficient service .

Staff were knowledgeable and really friendly, helped us choose the correct sofa for us

We shopped at westwood cross SCS . We were most impressed by the attention and patience that Aaron displayed. A credit to your store.

Communication was clear, delivery staff were professional and friendly. Arrived when they said they would and kept us updated

From purchase to delivery took a very long time,longer than any other company I’ve ever purchased from.your saving grace was the wonderful professional delivery men and the quality of the furniture

The staff weren’t overpowering. They welcomed us to the store and didn’t follow us around. They gave us space and when we asked for advice they were very helpful.

Great experience. First time buying from this company. Martin was very knowledgeable, helpful and friendly. Good choice of colours.

We visited the store at Westwood Cross. We were looking for a new sofa (or two!). No pressure whilst browsing but staff were attentive if any help needed. We made a selection but needed to go home and measure. We returned a week later but Penny remembered what we had been looking at. Patiently answered more questions and finally assisted us in ordering with great advice and recommendations. Looking forward to delivery now.

We were both very pleasantly surprised on entering the store and genuinely not expecting to purchase a sofa on the day.
Clean and with a very pleasant aroma and a quick welcome that was not obtrusive
Friendly advice and non hurried approach to selling.

Really impressed with the choice and eventually found our perfect sofa after elimination between four!!!

Our sales person (Penny ) was absolutely excellent and had fabulous communication skills.
Very knowledgeable indeed

Recommend 😊

The good thing was the staff didn't rush over to us as soon as we walked into the shop.
They let us look around first, and they waited for us to make contact with them. This goes a long way in my book.

After making contact, Craig was very helpful and knowledgeable about your furniture. Colours, fabric, mechanism for recliners, everything went so smoothly.

We didn't actually go into the Westwood store to buy straight away. However after spending around 20 minutes looking and hearing about the furniture, we left having bought a 3 piece suite.

Thank you for such a great visit. I will be telling friends and family how good our visit was.

The service is excellent. Martin was a great help and not pushy, a very relaxed atmosphere in the store as a whole. Martin was very thorough informing us about how we could choose any fabric for any piece of furniture ( brilliant idea) and also the detailing of ordering, delivery and extras insurance...a good shopping experience .

Fantastic experience - Stephen was knowledgable, patient, helpful and considerate - excellent customer serice.