Good service from staff without being pressured

Grate staff polight made us feel welcome I hope you look after them keep up the good work thanks hope you sorte out a quick delivery thank ron Pam

Delivery team carefully put our new Lazy Boy recliner sofa together. Only downside they didn’t speak English so couldn’t ask them any questions!

Fabulous tracking. Opened door a few seconds before the lorry appeared having watched its journey online. Tight fit down my hallway with electric recliner. Placed in position and demonstration given. Great experience. Well done. Gail

We went to have a look around for a new sofa. This is a big deal for us as after owning our own home for 24 years we have never bought one brand new. The staff were all friendly. We were offered a drink while looking round but didnt feel pressured or hassled by the staff. There was a good choice of furniture to try out. When we had decided one we liked Bianca provided us with the information we needed. She gave us a quote to take away with us and information on finance options. Again we didn't feel pressured by her to rush into buying. We went back a short time later and placed the order. Bianca was very helpful with the the process, gave us time to read the documents and explained everything to us.

The communication from scs is absolutely shocking,we bought a sofa in Sept 2024, guaranteed for Christmas. We tried to ring the stevenage branch a week before to pay the balance. The waiting times on the phone was 183 minutes wait, which we tried several times, but the wait was ridiculous. So we drove to the store which was a 50 mile trip, to pay the balance. The manager apologised and said he could find any information out by phone, but would email and get back to us. Unfortunately he did not email us. I then send four more emails whic were unanswered. My husband rang the store again and waited 35 minutes to be connected. We were then given a date for delivery, which should have been the 13th Dec, then they gave us 3/01/25. Then we had a message to say it was the 28th which we then got a phone call saying all the drivers phoned in sick and it would then not arrived until the 30/12/24. The problem being my husband is disabled and we had to get people to come and move the furniture out for us. We then had nothing to sit on for the weekend. I think it disgusting that you advert says guaranteed for Christmas,it's a joke. There was not any compensation offered The guys that did eventually deliver the sofa were very good and helpful, and the sofa is great but I would not recommend scs to anyone.

Our sofas were due for delivery on 20/12/24. We removed the old sofas the day before but had heard nothing and the phone system said we’d hear the night before or the morning of delivery. Nothing happened so we went into the store who said there was a delay and they wouldn’t arrive until around 9/1/25. Not impressed.

Great experience

No hard sell, a very at ease purchase, like buying a sofa in my own lounge for my own lounge. The staff were above and beyond helpful 👍

Arrived promptly when they said they would come. Installed quickly and efficiently and they took all the packaging away with them.
First class service.

Used the Stevenage branch and would not recommend. The Sales Manager massively over promised and under delivered. When the sofas were not delivered by private courier as agreed on our requested date (at our expense), the Manager was very rude and unprofessional on the phone, blaming me, my husband and then the courier company. When the sofas finally were delivered, the delivery guys said they were never given the job, it came through as an urgent last minute job the night before. Whilst we’re happy with the products purchased, would use a different branch to avoid any interaction with this guy, he is unprofessional and completely untrustworthy.

Purchased a recliner chair for my 92 disabled mother
It is faulty - repair team came out and verified this - told them we wanted a replacement as product only 4 months old - repair team agreed
We have now had a part delivered
Been into store many times they are no help continually passing the buck
They do not want to help at all
Aftercare team do not read emails messages or answer the phone
92 year old disabled customer left with no comfort
Disgusting company
CEO Steve Carson’s does not read emails or respond either
DO NOT USE THIS COMPANY
Once they have your money they do not care
Manager of the store told us she would take the parcel with the part have taken taken the part there today and now they have refused to take it - what a joke

Amy of your sales team was very friendly and helpful the only bad bit is am still waiting for my emailed sale receipt from your self but apart from that I would recommend family and friends to your stevenage shop.
Kind Regards
Sean Adams

Delivery was perfect. Gave me a delivery time and kept to it. Set the furniture up and took away all the packaging. A really easy experience, will definitely use this company again in the future.

Customer service when buying the sofa was amazing and staff listened to what we wanted. Delivery was amazing and sofa arrived in time as well. Sofa we brought only came with one set of feet. And the sofa bed we brought is so uncomfortable you can feel all the metal from the bed frame underneath and the seats them selfs are too soft that they sink into the folding bed underneath. This is causing my back to hurt and sitting on the sofa is uncomfortable. I’ve emailed SCS sent photos no one has come back to me,

We had an amazing first experience buying our first sofa for our home!
Kobby was very informative and welcoming also friendly , we didn’t feel any pressure buying the sofa.
willing to go the extra mile to help us always greets with a smile and approachable.

Thank you so much kobby for making our first experience a great one!

Excellent service from Stevenage store especially Kobby. Also excellent service from delivery people - shame delivery was delayed by 2 days because store didn't confirm date with courier.

Simon and Simon were friendly and fantastic. The sofa was delivered, positioned and unwrapped with the wrapping taken away. I couldn't have asked for a smoother delivery. The online tracking made it easy for us to be ready for them when they arrived. :)

Had a great experience in store in Stevenage, Kody very professional and helpful.
Kept well informed on the delivery time slot Graham and Martin were very polite and professional. Excellent service, well done SCS brilliant customer service from start to finish

Kobby at the Stevenage Store is an absolute star. He is so helpful without being pushy. He showed us some different sofas and gave us options to purchase. He is very friendly, knowledgeable and personable. We bought 2 sofas and he has arranged for the collection of our old one. We had already been to other furniture stores on the Roebuck complex however the customer service in no way matched the service we received from Kobby. He really is an asset to SCS and we wish him all the best with his career. Victoria Belcher