The order was taken incorrectly, so I received the wrong colour and material. The shop said it was not their fault; we should have checked the order details at the point of sale, as stated in their terms and conditions. We were told by the complaints dept it was down to the store to put it right, but the store manager would not replace it due to us signing the order on the day of purchase. How would we know the code and name of the material we asked for was correct when we only saw the swatch we chose?We are still awaiting the store to contact us as requested by the complaints team,who told us they asked the manager to telephone us.This company is a rip off
Have sent details have had no response from anyone

Excellent delivery, awkward upstairs bedroom but no problems, new sofa bed looks good!

Absolutely brilliant service... From choosing the sofa .. to having it deliver. Wonderful staff. Nothing was too much trouble.. No pressure either... They kept us regularly updated.... Including delivery times even on the day... Sofa was even 3 weeks early! Would definitely go there again. Love my new sofa... It is beautiful.

ScS were brilliant from start to finish!
The sales people were so helpful and patient, taking time to help me choose my sofa bed. Delivery was arranged for a certain date, but then I had to rearrange that - no problem at all.
Delivery was how every company should behave. I was told a rough guide (7am-12pm) the day before. From 6.30 am I was able to track them, as well as having regular update messages, and then a phone call from the delivery crew.
Liam and Rich arrived when expected, were very polite and friendly. They had to dismantle the sofa bed and reassemble it upstairs, and this was done happily and quickly.
I’m so impressed with the entire process.
Will definitely buy from them again.

Received my new sofa yesterday apart from the rediculously high delivery charge im extremely happy the delivery team were friendly,polite and very professional The sales lady in store exceeded my expectations

Great service. Nothing was too much trouble. So pleased with the furniture.

Great in store service and great service on delivery. Really happy with our lovely new sofa and chair just in time for Christmas. Would definitely recommend scs

Brilliant sofa, really pleased with the service. Would recommend them for their quality and good customer service

Great delivery and setup from Jason and Mario ,
couldn't have been more helpful .
From the first point of contact to the last ,very professional throughout.

Excellent service, you keep customers informed all the way through the process!.

Very good service all round. Delivery good and men very helpful and friendly.

Although delivery was later than originally expected due to unforeseen circumstances we were kept informed which was appreciated. The tracker worked well so we could see when the delivery was getting nearer.
The delivery guys were great, very polite and apologetic for the lateness. Set up our purchase and made sure everything worked and we were happy. All rubbish was removed. Really pleased with service from start to finish!

Brilliant customer service and the product, highly recommended.

Absolutely shocking experience, pushy sales but they don’t deliver on any thing they’ve said.
Called me difficult because I didn’t want to pay a private courier £100 upfront & get my delivery charge refunded up to 5 working days later (just to point out this was after not having the delivery for the past 3 planed dates) so felt like either pay £100 or don’t get the sofa.
Then the storage pouffe was later than planned & they kept changing their dates & expecting us to always be available for them.
The sofa came with stains (granted the store gave me cleaning solution & sponge to clean) & pouffe came damaged & was told the driver will report it & gave us no instructions on how we could report the damage.

Store manager advised using the no interest finance option as we didn’t have the total funds on that day & planned to return a week later but he wanted to push the sale.
Told that payment would not be taken until delivery yet I noticed I payed from the original delivery date & not when I received the Pouffe.

The positive:
They did give us lamps & a cushion at a cheaper rate due to use being messed around (with the sofa delivery).
We love the furniture & it was the best quality for the price & most definitely happy with the purchase just wish the journey was bettter.

Served by a lovely girl amy , very helpful , was never pushy , this was a second visit once we had made our mind up, she remembered us , and again excellent customer service, she is very knowledgable . The shop should recognise this young lady's qualities as she is an asset to the shop

Fantastic service from the moment we stepped into the store and were greeted and assisted by Abjal a few months ago in Stevenage. Sofa arrived today and it is PERFECT! The delivery guys were very helpful and assembled the sofa for us in the living room and were polite and courteous throughout. Highly recommended - 5 Stars!

Friendly lot and for me they covered that extra mile when a bigger expense involved...great service! The best staff in Stevenage yet! That extra mile Mr. Say so boss of all stores....goes a long way! Thank you Stevenage!!

Delayed delayed delayed and then never arrived. Asked for a refund and it took an age! Never going there ever again. I wasn’t too sure about buying from them and this experience solidified the never going to buy from them. I ask for their complaints form and was met with a Doh? What’s that? Ridiculous.

Very disappointed with this company +
I brought a sofa a while back paid for insurance with it aswell, within a year metal has torn through the wooden frame work an torn my sofa cushions!
When I've contacted sfs they hace told me insurance will not cover this, an I will have to pay 75 pounds for a tec to come out an assess the damage
Frame work is also ment to have a 5 year warranty.
In response to your reply I did report this years ago an it took months to get any response.
As I have insurance doesn't this cover rips?
As the metal thats broken through the frame work has ripped the cushion this is what I want replaced.

Great experience from buying to delivery. Delivery drivers excellent