My delivery was great! They kept me informed of the delivery. They introduced themselves, Scott & Carl, very friendly, pleasant. They respected property, was very careful, & caring. He even put it all in place & positioned it just how I wanted it. I've been very happy with their delivery & very happy with furniture. 'Amesbury' a lovely biscuit colour. Very comfortable.

I thought the

Excellent member of staff, nothing to much trouble and answered all my questions and there were a lot !!!!

Mohammed was very helpfull

Welcoming staff, friendly and helpful, good knowledge

Steve and Mark who Delivered my 2x2 Settees today was Pleasant and was Quick Very Happy with them

We bought our bed settee from the Solihull retail store. Trevor was the salesman who was super to deal with, friendly, informative and patient. We got exactly what we wanted. Thanks Trevor.

Gerald and Trevor were very attentive and very patient as we changed our mind time after time, but we got there 🤦🏻😅

We saw what we wanted in a sale online and were encouraged to make an appointment to visit the showroom. When we arrived we were immediately greeted by a very pleasant member of staff who informed us that we could save £50 for just making the appointment. We tried the sofa we wanted and was given excellent advice. We chose a powered recliner with lumbar support - it was like a dream! We opted for 0% finance and a discounted 5 year insurance plan. The customer service was superb and the whole experience made our day.

Good service very helpful, patient and answered all our questions. Make us feel very comfortable and not felt as thought we were wasting time with our questions !

We recently visited Solihull Branch and was treated immediately by friendly staff who directed us in the right direction and once we asked for assistance we were given full details explaining all we needed to know and we even changed our mind and chose a totally different suite all together and got a great price to include 5 year warranty, delivery and waste taken away.we left feeling very happy with the product we purchased.Big thank you from the sales person to the store manager!!
Great Service!!

Delivery drivers had broken English and were hard to understand, our sofa was damaged on delivery and he took pictures, but it seems he didn't report it

Great service once again, despite a bit of an error with the original order it was resolved pretty quickly.
The Delivery guys (Mav & Kingsley) were excellent, professional & on time, extremely helpful and a credit to the company.

Salesman was very helpful

This company takes your money and lies on delivery dates talk to there customer services (who give you that date ) you DID talk to there In shore SAME bull

Ordered 2nd October.
No phone call on the 21st as agreed,Been waiting for furnature to be delievered promised for Chreistmas two dates come and gone finally delievered on the 30th December only to be told the arms are missing off one of the sofas refused delievery .
Been back to the shop we ordered from scs Shirley, Solihull to be told we will be contacted the next day Just awaiting what happens next ?,

Disappointing!!!!

Are SCS ever going to let us know our delivery date has been changed? So, disappointed that our new sofa won’t be here in time for Christmas. We ordered our sofa on the 21st October and was given a delivery of 20th December close to Christmas but as advertised delivery before Christmas so we were happy to proceed.

The shop has now closed for refurbishment following SCS being taken over by an Italian brand and we have failed on every attempted to get in contact with them;

-Multiple calls to there customer service line with no answer!
-Email sent to the customer service Center with no reply!
-Message left on online message Center with shock no reply!

We are so disappointed with the level of service we have received. The only reason we are aware of a change to delivery is because we popped into a different store and asked when we needed to pay our final payment before delivery to then be told the order for some reason had not gone through effectively and got re issued (25.10.24) to a new date of delivery - 10.1.25.

The shop assistant said that they had just received their list of late deliveries and had called their customers but seeing as our store where we made purchase is closed for refurbishment who will be contacting us?
We were reassured on the day we purchased that even with the Italian take over our sofa order would be processed and completed as per normal processes. We have had no correspondence from SCS to inform us of issue with the order! Delivery date change! Or just a reply to our queries and questions.

Maybe leaving this review will help us get some answers and Some reassurance that our order is still being processed and the delivery of our new sofa is still going to follow through even if later than planned!

All the staff were very helpful a wonderful sense of humour lots of patience there was a power cut when we got there the staff handle the situation brilliant would recommend the store .Damain answered all are questions and recommended the care plan which we had .It was a pleasure to shop there.

We were served well. Sale person was very helpful and polite.

Excellent service from the gentlemen who delivered the furniture.