Amazing on every point

We have called 5 times to ask about the delivery of our chairs, we have left messages and no one has replied.
R Prosser
127 b902dj

We purchased a sofa from your Solihull branch in January 2024. Over time, I have noticed that the sponge on the right-hand recliner and the middle connector keep separating from the other parts of the sofa. As a result, the sofa is no longer looking or functioning as it should.

I initially spoke to your colleagues at Gallagher Park in Coventry, who advised me to contact Castelan Group, as they are the third-party insurance provider. I contacted Castelan, but they informed me that the issue is not covered under the insurance because it relates to the sofa's framework.

I then returned to the Solihull branch where I originally purchased the sofa and spoke with the branch manager, Mark. He explained that this particular model has now been discontinued and advised me to contact you through the "Contact Us" service. He also recorded the information I provided on your system.

Mark advised me that the framework of the sofa should be expected to last at least 20 years and that I should request a technician to visit my home to inspect the sofa and assess the issue.

The sofa cost £3,504, of which I have already paid 60%. Given the significant cost and the fact that I purchased the sofa with the intention of keeping it for at least 10 years, I am very disappointed that it has developed this issue after such a relatively short period.

I would therefore appreciate it if you could contact me as soon as possible to arrange a home visit by one of your technicians to inspect the sofa and determine the appropriate solution.

I look forward to hearing from you.

The lads turned up on the time they said they would be there for and were very polite put evrey thing in place and left taking all the packaging with them top job team

The in store service:
Very professional, no pressure, knowledgeable, took time, explained everything. Store was clean, fresh and the water was appreciated. Felt special.

The delivery service:
Prompt, arrived early, courteous, didn’t take long. Took care of my home.

Only improvement suggested is the telephone service to book the delivery - as there was a long wait, and the person on the end of the phone wasn’t the most efficient and I had to call back again to rectify their errors.

Welcoming, attentive, professional, knowledgeable, in your own time.
Trevor at Marshall lake solihull is a credit to your team.

Friendly staff, low interference but lots of attention once we decided to buy.

Excellent, very friendly and helpful staff, large range. Gerald was very helpful and an asset to the company!

Warm welcome on arrival. No pressure to
buy just helpful in put.
Various misunderstanding about delivery
dates but eventually sorted out.

Very friendly staff, great atmosphere. He explained everything, price, finance etc. We got exactly what we wanted for a good price. Finance for 3 years.

Gerald, he was so helpful, polite and knowledgeable about the products

The delivery was on time the men were very good first class service the whole experience was top class the sofa is brilliant we will recommend you to everyone 5 STARS

We were welcomed in store by Gerald who was very knowledgeable of the products. Gerald was not only helpful but also such a character. He made our sofa buying experience very enjoyable as we all shared a few laughs too!

They were all very friendly and helpful at Solihull shop

He was most helpful with his knowledge and experience

Greeted warmly as we entered the store. Given time to browse but also kind and friendly service when we had questions or needed assistance. The man we spoke to was helpful and knowledgeable. Would definitely recommend this store due to the friendly professional service we received.

Delivery team were excellent, rang ahead of getting to our house. Bought Sofas into house, built them and put them where they were required.

When visiting your Solihull store we were greeted by an extremely nice sales assistant. He was very polite when we entered the store he made us feel very comfortable while just browsing the sofas and left us just to look saying he would be there if we needed any help.

Had excellent service from Damain no rush just guided us through the process. Await delivery of two seat leather sofa in October. Overall pleased with service in store.many thanks A o’malley

Good initial in-store service.
Our sofas arrived as scheduled and as ordered. The delivery team were pleasant, knowledgable and efficient.
Communication was fine and we are happy with the product after 10 days.