Poltronesofa - Solihull Reviews 1,502

TrustScore 4.5 out of 5

4.5

Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were given advice and help by Gerald he was very friendly and was able to help us to choose our new furniture,he showed us all the colour and fabric options. Very pleased with the experience

Rated 5 out of 5 stars

we had a 3.5 month wait for delivery after placing out order of 2x 2 seaters and a chair, shop staff friendly and help full, finally had a delivery slot was informed 7 days before and confirmed day be... See more

Rated 5 out of 5 stars

Trevor was very attentive and polite with us when we asked about purchasing a sofa bed. He engaged with us straight away and was well informed about the products we looked at. Aside from liking a part... See more

Rated 5 out of 5 stars

We were welcomed by Trevor who informed us of deals that were on and explaining to us what they meant when purchasing a sofa. He went around the show room with us a few times. We found the right sofa... See more


Company details

  1. Furniture Store

About Poltronesofa - Solihull

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands,, United Kingdom

  • 0121 733 5450

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

New furniture purchase

We were given advice and help by Gerald he was very friendly and was able to help us to choose our new furniture,he showed us all the colour and fabric options. Very pleased with the experience

23 June 2026
Rated 5 out of 5 stars

A pleasant experience with welcoming staff

The staff didn't badger us and follow us around which is always appreciated, the information was provided on entry that was necessary for our visit and we were left to explore the store with opportunity to ask questions as and when any arose. Over all a very pleasant experience.

9 June 2026
Rated 4 out of 5 stars

Very helpful

Fabio is very helpful, good product knowledge and explanation of choice.

10 June 2026
Poltronesofa - Solihull logo

Reply from Poltronesofa - Solihull

Ciao Vanessa,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased that you were happy with the service in store and found Fabio to be helpful on your visit.
We really appreciate your lovely comments.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 2 out of 5 stars

Called first time and spoke to someone…

Called first time and spoke to someone who put me through to the store. I left a message for a call back. Didn’t receive one. Had to call again next day.

9 June 2026
Poltronesofa - Solihull logo

Reply from Poltronesofa - Solihull

Ciao Karen,

I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that you did not receive the call back from store as expected.
Please accept my apologies for this as I can completely understand how frustration this must have been.

We would always aim to provide a positive experience for our customers and can see that we did not meet your expectations on this occasion. I will ensure that your feedback is passed on to the store.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Felt welcomed on arrival

We were welcomed by Trevor who informed us of deals that were on and explaining to us what they meant when purchasing a sofa. He went around the show room with us a few times. We found the right sofas with the help of Trevor and the process of purchasing them was straightforward.

11 June 2026
Rated 5 out of 5 stars

i am a shopper that doesn't like to be…

i am a shopper that doesn't like to be crowded when i arrive. i want to look around. the team respected that and left me browse until i was ready. then Fabio was so great, listening to what i wanted, what my concerns were and helping me decide on the best sofa for me. the colours to chose from are epic and i have a gorgeous blue and pink set on its way! Mark the manager was also wonderful and i feel in safe hands with the whole team in Solihull!

5 June 2026
Rated 5 out of 5 stars

Time to renew

The staff were very welcoming they gave expert advice which helped us make our final decision. Nothing was too much trouble and I would highly recommend people to the store

3 June 2026
Rated 5 out of 5 stars

Elite service and wonderful experience in Solihull!

I had an absolutely wonderful experience at Poltronesofà Solihull. The staff provided elite customer service, showing immense patience and professionalism throughout the more then two hours I spent choosing my perfect sofa bed. They were extremely welcoming, even offering me coffee during my visit. A special thanks to the team for proactively reminding me to register my car registration to avoid any parking penalties. Exceptional service from a fantastic team! Highly recommended!

4 June 2026

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