poltronesofà - Huddersfield Reviews 

1,281
TrustScore 4.5 out of 5

4.5

Unit E3 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire,, GB


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Rated 5 out of 5 stars

A great crew. Pleasant and polite throughout. Unpacked everything, assembled the parts together and removed all the packing boxes. Before leaving, they explained how to open the sofa bed, and even... See more

Rated 5 out of 5 stars

First visit was just to look around what was available. Liked not being approached at entry of shop to see if they can help etc. Once I approached staff with questions, polite and straight answers wer... See more

Rated 5 out of 5 stars

the gentleman who looked after us while looking for new sofas was excellent NO HARD SELL which was great very knowledgeable about your products. all in all a very pleasant couple of hours

Rated 5 out of 5 stars

Very professional, kept informed at every stage, especially like the live tracking! The guys Andrew & David were brilliant, very quick, very courteous and efficient. They explained the fabric care to... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Huddersfield

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit E3 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire,, United Kingdom

  • 01484 487320

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,281)

16,279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Poof arrived with a broken foot so can…

Poof arrived with a broken foot so can not use it

31 July 2026
poltronesofà - Huddersfield logo

Reply from poltronesofà - Huddersfield

Good Afternoon,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read about the concerns that you have with your Footstool arriving with a broken foot.

If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.

The link that you need is https://enquiries.scs.co.uk/

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 3 out of 5 stars

Only received half of the legs for the…

Only received half of the legs for the sofa. Not able to get through to customer service.

26 July 2026
poltronesofà - Huddersfield logo

Reply from poltronesofà - Huddersfield

Good Morning Mr Moore,

I hope you are well and thank you for your review.

I am very sorry to see this and apologise that you have been unable to speak with the team.
The best way to report this, is via our online contact form, on the link below.
This allows us to obtain all of the relevant information so that we can fully review and advise on the next steps.

The link that you need is https://enquiries.scs.co.uk/ however I will pop this over to you in an email also.

We look forward to hearing from you so that we can ensure this is resolved as quickly as possible.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

A great crew

A great crew. Pleasant and polite throughout. Unpacked everything, assembled the parts together and removed all the packing boxes. Before leaving, they explained how to open the sofa bed, and even made sure I was happy with the position of my lovely new sore. EXcellent.

26 July 2026
Rated 5 out of 5 stars

Excellent service

Got an email and follow up phone call when they were 30 minutes away. Got here exactly when they said. Very polite and efficient, made up the furniture in a very short time

12 July 2026
Rated 3 out of 5 stars

Every thing else is good but I didn’t…

Every thing else is good but I didn’t get free delivery

13 July 2026
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Reply from poltronesofà - Huddersfield

Good Morning Mr Hashim,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that you were happy with the service in store however I am sorry that there was not an offer for free delivery available at the time of your order.
I can see that you purchased stock furniture from the store and a discount was applied for this.

Thank you for your order with us.

Many thanks,
Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Apart from coming hours after the…

Apart from coming hours after the recommended slot the lads were in an out and super friendly and set up the sofas perfectly -no issues

8 July 2026
poltronesofà - Huddersfield logo

Reply from poltronesofà - Huddersfield

Good Afternoon Esther,

Thank you for providing us with your 4* review.

I am happy to see that you have had a positive experience with your delivery and that the drivers were super friendly when setting up your suite.

I am sorry to see that your delivery arrived later in the say than expected. Whilst we always aim to deliver in the specified time slot provided on the day of delivery there are occasions where we are unable to do this if there are circumstances arising on the day that prevent us from doing so - e.g traffic.

Overall I am please to read that the experience has been a positive one and I hope you enjoy your furniture for many years to come

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

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