Delivery crew were great. They respected the property. Thank you guys.

Quite frankly the worst sofa company I’ve ever experienced. The miss selling of additional upgrades that aren’t valid. The quality of the product extremely poor, ordered a care kit that wasn’t and still isn’t given to us. Insurance that isn’t worth the paper it’s written on. Extremely poor after care after 3 months of owning the Sofa that is in bobbling across the whole seating area I’m told there is nothing they can do. I’ve never ever experienced such disgraceful service in my life no care for the customer at all

Oliver Stone at Gloucester store was very accomodating and really helpful in making us decide our new sofa. He was not pushy at all and after a week made the decision to buy. All went very smoothly and cannot wait to receive the sofa aboit 27 March 2026. Ollie is a credit to SCS .

I have had more than 12 sofas in my life and this last 1 is definitely the best 1 a good delivery well made a bit of a long wait but worth well it.

ScS made our experience go very well from placing the initial order to final delivery. Delivery was stress free and completed very efficiently by a professional team. Scs communications kept us informed regarding the delivery date and time. The team arrived on time on the day of delivery.

Arrived on time, very good quality, comfortable, 2 delivery lads were wonderful, very polite, respectful of the house, made sure we were happy before they left, having just moved, new carpets they both wiped there shoes before entering.

Delivery as promised and super delivery people who made sure all was well. From purchase to delivery, the service from SCS has been impeccable

Max and Charlie were amazing and provided a professional serive when delivering our sofa. They called us and let us know when they would be delivering our sofa giving us a rough time on delivery.

Perfect service

Everything from finding the sofas to delivery was brilliant.
Didn't feel harassed in store when looking round and delivery was quick and easy. Updates via text were useful.
Everyone was very professional, and the sofas are perfect. Would highly recommend

Loverly older sales person, who understood our needs. The delivery was on the day that was agreed. Slick easy purchase

Delivery went well and arrived ahead of schedule. Unfortunately that was the only positive! The suite should have been put together for us but this was completed correctly or we have a damaged 3 seater sofa. When we challenged the different heights, the large gap between the seats and the sofa wobbling when we sat on it we were informed that was normal by the delivery team. There were also 3 pulls in the 3 seater sofa. We made a complaint but SCS wanted pictures and a video before they said they would send out a technician. Now waiting a further 2 weeks before someone is coming out to view our complaint. What should have been a wonderful experience has turned into a nightmare.

We are still waiting on our sofa that should have been delivered on 4/10 to be told that was apparently when it would be in the country which was not said to us by Oliver the sales man at Gloucester we had a text last week advising delivery on the 20th & guess what a text today saying cancelled delivery & don’t know when it will be delivered not answering phone now! So clearly our sofa is not even in this country! When I can finally get through they can shove their sofa where the sun don’t shine! Absolutely appalling would not recommend anyone buying from them EVER 😡

Me and my wife went with a vague idea of the kind of sofa we wanted. The salesman Oliver took these ideas and showed us a range of sofas that matched our criteria. He was very knowledgable and extremely friendly. He even made us a coffee as we confirmed our order. Very happy with the sofa we chose and the overall experience in store.

Yesterday 07/10/25 we visited SCS Gloucester and dealt with a very nice gentleman by the name of Dean, he’s the sort of salesman I like to deal with, he’s knowledgeable regarding his job not in the slightest pushy, but very helpful and nothing was too much trouble for him.
SCS should be proud to have him on their payroll.

A really positive experience with Daniella when we went to choose our sofa. Excellent communication skills, very welcoming and friendly. Checked our order several times before placing, also helpful with measuring, a very happy person 5 ⭐ to converse with.

I ordered a sofa in January… my new sofa arrived in march but unfortunately I had the correct chair delivered but the wrong sofa and was left with unmatching sofas

I then waited to be told in June that the discontinued my sofa and had to reselect
I went a selected a new sofa and no offers so I had to choose one more money . I am still waiting and expecting delivery in September and hoping this is correct so 9 months and still waiting
The whole system to get hold of customer service is awful
The shop in Gloucester they have not been the best and I have to deal with a shop assistant and feel the manager avoids the chat with me. I just feel calls made to me are just because I’ve moaned and I’ve had to do chasing
I am currently having to pay finance on product I’ve not received correctly

Visited the Gloucester store today , just to take a look until we met Oliver.
He was so helpful & friendly nothing was to much trouble, found the perfect sofa and left the store looking forward to the delivery.

From ordering the sofa to delivery I can't fault SCS. The delivery crew were amazing they put the furniture together with such efficiency and put it where I wanted it to go. They also took all the packaging away and made sure everything was clear. Brilliant.

Very helpful and polite!