We had just been to B&Q and whilst we were in the retail park we thought we’d take a look at Poltronèsofa. This was the first furniture shop we looked at and had already said we wouldn’t buy the 1st one we saw. So what happened? We bought 2. We first spoke to a lady at the Dartford, prospect place store who was very helpful. They had a display model for sale which we really liked. Although it was and end of line model, the fabric was still current and we found another settee that we really liked that could be made with the same fabric as the display model. Larry was our salesman and he was very helpful, friendly & knowledgeable. All in all we left the store really happy with our purchases plus no need to traipse around other stores. Would thoroughly recommend this store.

I was asked to pay a deposit of £250 which I did by card and told I would get an email with all the details including receipt,then got a phone call the next morning saying the payment never went through so could they have the card details again.
I was told it hasn’t gone through again so it must be a problem with American Express so could I use a different card which I did and it went through, now the other two payments have gone through I have paid £750.
I have spoken on the phone twice explaining the problem and been into the shop and spoken to who I think is the manager who told me they know about the problem and the £500 will be refunded.
It is now nine days since I raised the issue and still have not been refunded or even have receipts for the £500.
This is beginning to stress me out now and wish I never walked into the shop in the first place

Staff were excellent polite friendly service

We made several visits to the showroom before purchasing, and the staff, especially Andy, were always very friendly and helpful. The delivery service was exceptional. We were kept well informed of delivery date and time and the men delivering were very professional, making sure everything was to our satisfaction.

All the staff were very helpful and efficient.

The sales advisor explained everything I wanted to know in simple language that I was able to understand.
I was allowed to take my time to make sure i choose the right product which suited my needs.

We was not pressurised in any way the show rooms are well lit and very spacious all questions we had was answered in a understandable way

You're staff at the Dartford shop were very helpful

Staff, were very helpful and friendly. Also a great choice of sofas

EXCELLENT SERVICE , HIGHLY RECOMMEND, DELIVERY AND INSTALLED BY VERY PROFESSIONAL STAFF.

Good instore experience.
Excellent delivery service and great sofas.
Very happy with my purchase.

From the moment we entered the shop the experience was lovely. We was not pestered just approached to say that they was available if we needed any assistance. Andy at Dartford was extremely helpful and knowable.

Fantastic device and advice from Larry.
Professional un pushy and friendly

Professional friendly knowledgeable staff

Em was really lovely gave us all the information to make a choice, gave us room to explore the showroom but always being close by to keep in touch. Nice and easy experience thank you very much Em!

Friendly, helpful staff member (em) sorted quick and easy 👌

The members of staff were so helpful and had all the information we needed and very pleasant

The gentleman serving us was very professional and pleasant. The delivery time of circa 12 weeks spoiled the experience.

Need to do better with delivery times.

When I walked into your Dartford branch I was met by two male staff reps who were very friendly and helpful and not trying to push their agenda upon myself.
I found their behaviour calm and easy to converse with and felt so comfortable I returned the following day and purchased an Armchair.

Sorry i have forgotten their names

Thanks guys again
Steve