Avoid this company.

Paid in full for a leather sofa, had the order confirmed, waited 7 weeks, and even received a delivery date. Then, just 2 days before delivery, I was told I had to pay an extra £700 because they had made a pricing error on their website.

Despite admitting the mistake was theirs, they refused to honour the agreed price and gave me two choices: pay more or take a refund.

After nearly two months of waiting, I’m left with no sofa and having to start the whole process again.

I feel we were badly misled, and based on my experience I would not trust salesman Phil or recommend this company to anyone.

This version is short, sharp, and firmly tied to what happened and how it affected you.

Salesman was extremely knowledgeable and helpful. Pointed out styles we were looking for but then left us to browse on our own. On his return he explained in more detail about fabrics, colours and versatility. The large fabric swatches were really good as you could take them to each sofa, which helps with visualisation

Natalie was absolutely amazing.

Really friendly and knowledgeable staff who let us choose at our own pace but were excellent if needed advice. Great range of furniture beautifully presented.

Excellent service provided by Ryan in the Bolton store. Helpful and informative finding the right sofa.

From ordering to delivery everything went well

Ordered a leather 3pc suit in January received it in April on time. A couple of small problems handled straight away. When I phoned the shop in Bolton the lady was extremely helpful. Very satisfied with my new furniture and my dealings with SCS.

Excellent and professional service and advice.

Professional and knowledgeable, easy to talk too

Friendly, knowledgable and professional staff . And a good cup of coffee too . Thank you

⁹Poorest Customer Service I've received, ever! They delivered the sofa to the old address to start with. Old adress Bolton, new adress Glasgow. Waited weeks on it being re-delivered to the correct address.
Then the springs cave in and they send out a 3rd party (Emmiera Group) to repair them. Agreed that the springs would be replaced. 4 months or so later the 3rd party send out another member of the team after I have to chase them, as they have no info on original visit, and he tells me the springs are being tightened, not replaced. Also the guys arrived in a very unprofessional manner, stunk my house out.
Springs fail within a couple months. They send out the same unprofessional guy, who now tried to blame the cushions, not the springs he should've replaced. He takes a picture of his hand pressing in the cushion on the floor, full body weight behind it and said "look how easy its giving way", and when asked, doesnt think the problem is the springs that have zero tension. I call SCS to complain, they say they will call me back. Its been about 7 months. No call back and I've given up. Crap sofa, crap repairs, crap service. Dont buy from these, they're clearly operating outside of what they can support.

Absolutely delighted with both the sofa and the overall service from Poltronesofà at ScS. The delivery team were professional, friendly, and took great care during the setup process, making everything straightforward and stress-free.

The sofa itself looks fantastic, feels incredibly well made, and is extremely comfortable, exactly what we were hoping for. We’ve never had a recliner before, let alone an electric one, and I genuinely can’t believe I’ve missed out on years of this level of comfort. It has completely transformed how relaxing in the evening feels.

The quality and finish really stand out, and the whole experience from ordering through to delivery has been excellent. I would happily recommend Poltronesofà at ScS to anyone looking for a high-quality sofa with first-class service.

I gave it a 5 star because firstly Natalie was very professional doing her job not pushy we explained what we are looking for she gave use 4 options to look at and once we decided what we wanted paperwork sorted keep up they good customer interaction Natalie,
Secondly delivery drivers yet again very professional doing her job introduced them self then got on with there work in hand and again proactive with us a credit to the company there names of they delivery drivers are Steven and Peter.

Everything was as it was ordered the lads who delivered were friendly and efficient no problems at all

The salesman was excellent, but unfortunately i have forgotton his name. Helpful and patient.
Have not however received any documentation by email of our purchase which i expected.

So very pleased with the craftsmanship colour texture and look .exactly what I chose to be made for myself 100 percent.
The delivery day went really well
Told each step of the way got to me brought in and assembled perfectly .whilst nice friendly people were very professional and knew they're assignment off to a tee .transformed my space in seconds
Many thanks I love it

Phil was extremely helpful in the Bolton store. I knew what I wanted (as I had been to another store where I was ignored for far too long) and Phil helped in a timely manner. Offered me a coffee and water. I returned the next day with my husband to confirm our fabric choice and he was friendly and accommodating. He stopped everything he was doing to assist us. Great job Phil.

The service was another level ,we loved the young man who spoke to us .He was very informative and very pleasant.He went through everything and made us feel very welcome .
We would recommend yourself thanks to the young man .
Thank you

First class service from in shop (Bolton Middlebrook) experience right through to scheduled delivery by two courteous and polite delivery men.
The original service included a change to the original order, sorted immediately, and we are very pleased with our new sofa, chair and footstool