The pricing was wrong, I've only just checked, but I think we have been over charged.
Having been back to the store, the pricing has been explained, I'm now happy with the explanation. The manager and sales personnel we very professional.

Excellent service, Donna was a super helpful sales person.

The lady who assisted us, Sam, was friendly, knowledgeable and efficient

If you want poor-quality furniture, SCS is the place to go. In my experience, they sold me furniture that was poorly made, and when I tried to make a complaint, my concerns were ignored. Based on my experience, I wouldn’t recommend shopping there.

Really disappointed with the service I’ve received. I’m still waiting for my delivery and have had no updates or communication at all.

When I first visited the store, there were several members of staff approaching me, all asking the same questions and eager to secure the sale. However, once I placed my order, the customer service seemed to disappear.

I also noticed that staff were often gathered in small groups chatting amongst themselves, which gave the impression that there was a lack of focus and organisation on the shop floor.

I’ve called three times for confirmation and each time I was told someone would get back to me, but I’ve heard nothing. The lack of communication and follow-through has been extremely frustrating.

Unfortunately, my experience has left me very disappointed. The store appears to lack proper coordination and customer care, and I honestly regret choosing to use them.

The store sales representative gave me incorrect information. I called to raise a complaint and was told someone would call me back, but I have not received any response.

Nothing was to much trouble so helpfull

Really not happy that my delivery’s been delayed and no one even let me know. The service has been poor from the start and I’ve had to keep chasing for updates. It’s honestly so unprofessional. Wish I’d never ordered now.

Very disappointed with the quality of the sofa received it has dent in it and some sagging on the second cushion towards your left.

Have emailed but no response

I got a call early on from the driver, to say they would be late, as they’d had a flat tyre. I was happy that they had let me know.
Would have given 5 stars, but one of the guys broke a piece of my furniture, thankfully the other delivery man was able to fix it. Not perfectly, but I was happy with the result.

I only gave this company one star because I had no other option.

The customer service has been virtually non-existent. They advertise a 14-day delivery time, yet I’m still waiting for my furniture.

Every update has come from me chasing the store, and each time I’ve only been fobbed off with excuses rather than being given any meaningful information or a resolution. A very disappointing experience.

Bought a corner sofa from this company 2 months ago and the leather is sagging already sent picture to company to be told the warranty does not cover what is wrong with sofa its to do with the after care. Is this company actually serious??? The sofa hasn’t lasted 2 months

The delivery was on time and the delivery guys were very good.

I received my sofas yesterday, only to find they are the wrong colour. I ordered grey sofas, but the ones delivered are dark brown.

When I placed my order in store, I was shown the sofa along with two grey swatches and chose the grey colour I preferred. However, my invoice only shows colour-coded numbers rather than an actual colour description. I am not an employee of Poltronesofà, so I had no way of knowing what those codes represented.

I believe this is a case of misrepresentation and a breach of contract, and I am now requesting a full refund. After reading the many negative reviews, I am concerned that resolving this may turn into a difficult process.

If you have placed an order, make sure you check the colour code carefully and don’t assume it matches the colour you selected in store.

Based on my experience, I would not recommend Poltronesofà to anyone.

Back in January 2026 we ordered a Corner Unit Sofa and Swivel chair from SCS Middlebrook Bolton.
We actually sat on the actual Corner Unit and Swivel Chair we liked both in style and colour with beige trims.
We trusted the SCS Salesman as to what was ordered that we could have.
We paid a 30% deposit of approx £1400.00
The salesman never went through the order nor the terms and conditions and we only received a copy of a quotation and NEVER received a copy of our order and terms and conditions of sales.
We revisited the said store some weeks later to check on the situation only to be told that our order was being done in Bottle Green without beige trims, something we did not order.
We then eventually had to cancel our order and being told we would lose our deposit of £1400.00 as it was our fault.
After revisiting the said store a few times to see the manager we were told that we would not get our deposit back nor have it transferred to a re-order and we were told that we would have to pay another deposit.
Our order was cancelled by the said store.
We have also read that some SCS customers got there deposit returned.
We then contacted the Furniture Ombudsman and gave them all the information and details we had at the time.

After a few weeks with emails between all parties we were informed by the Furniture Ombudsman that they are not pursuing our complaint against SCS Middlebrook Bolton.

This would have been the fourth order that SCS would have had off ourselves over the past 20 years and this is how they treat there existing and loyal customers.

We strongly recommend that people go and shop elsewhere and get a better deals and service.
We actually went to Oak Furniture Land and ordered a Settee and two chairs without any problems whatsoever.

Received my new sofa and it’s got marks on the arm and behind the back of the sofa. Looks like brown stains like coffee or tea has been dropped. Paid a lot of money for this and when we purchased in store there was no stain on it.

I have sent email but not had no response.

I had a very disappointing experience with the Bolton SCS store. The sofas I received are different colours, which is completely unacceptable.

When I contacted customer service, I spoke to a staff member called Samin, who was extremely rude and abrupt. She had no customer service skills or telephone manners, making an already frustrating situation even worse.

The store appears to lack proper management. Staff should be trained to treat customers with respect and handle complaints professionally. Based on my experience, the sales staff were unhelpful, discourteous, and did not provide the level of service I would expect.

I would not recommend this store unless significant improvements are made to both product quality and customer service.

Really bad communication and customer service and I still have no update on when my sofa will be delivered.

No information given for delivery no contact nothing.

Really unhappy with the sofa received it’s damaged got stains on it.

Disappointed and disgusted.

Great service great price delivery on time very happy with my new corner sofa