Young lad walked in, took picture of room without asking, he asked where I wanted it, I said to the wall, it was left in middle of the room, and I wasn't asked if that was OK. I asked if he was putting gliders on, he said that he could do, I said no, I've paid for them so please fit them, the gliders they put on are no bigger than the feet and are completely useless, I paid £40 for them and you can buy same ones on ebay for £2.99. I was told the sofas are hand made, yet the stiching on the back is all over the place, not what I would expect from being hand made.

Delivery went well and cheerful chaps left everything up and running. Thank you

Sales assistant was pleasant and knowledgeable. Follow up from the first visit via email was good. Which encouraged us to go back to that particular store even though there was one nearer to home.

It took over three months for my £3,500 sofa to be delivered, with the delivery date being pushed back repeatedly. When it finally arrived, it was missing the feet, meaning it couldn’t even be assembled properly.

I then had to chase customer service, only to be told it wasn’t their department and that they would log a ticket. Now I’m expected to wait up to 72 hours for someone to call me back. The whole experience has been extremely disappointing, especially given the amount of money spent. Very poor service.

The pricing was wrong, I've only just checked, but I think we have been over charged.
Having been back to the store, the pricing has been explained, I'm now happy with the explanation. The manager and sales personnel we very professional.

Excellent service, Donna was a super helpful sales person.

The lady who assisted us, Sam, was friendly, knowledgeable and efficient

Nothing was to much trouble so helpfull

I got a call early on from the driver, to say they would be late, as they’d had a flat tyre. I was happy that they had let me know.
Would have given 5 stars, but one of the guys broke a piece of my furniture, thankfully the other delivery man was able to fix it. Not perfectly, but I was happy with the result.

Bought a corner sofa from this company 2 months ago and the leather is sagging already sent picture to company to be told the warranty does not cover what is wrong with sofa its to do with the after care. Is this company actually serious??? The sofa hasn’t lasted 2 months

The delivery was on time and the delivery guys were very good.

Back in January 2026 we ordered a Corner Unit Sofa and Swivel chair from SCS Middlebrook Bolton.
We actually sat on the actual Corner Unit and Swivel Chair we liked both in style and colour with beige trims.
We trusted the SCS Salesman as to what was ordered that we could have.
We paid a 30% deposit of approx £1400.00
The salesman never went through the order nor the terms and conditions and we only received a copy of a quotation and NEVER received a copy of our order and terms and conditions of sales.
We revisited the said store some weeks later to check on the situation only to be told that our order was being done in Bottle Green without beige trims, something we did not order.
We then eventually had to cancel our order and being told we would lose our deposit of £1400.00 as it was our fault.
After revisiting the said store a few times to see the manager we were told that we would not get our deposit back nor have it transferred to a re-order and we were told that we would have to pay another deposit.
Our order was cancelled by the said store.
We have also read that some SCS customers got there deposit returned.
We then contacted the Furniture Ombudsman and gave them all the information and details we had at the time.

After a few weeks with emails between all parties we were informed by the Furniture Ombudsman that they are not pursuing our complaint against SCS Middlebrook Bolton.

This would have been the fourth order that SCS would have had off ourselves over the past 20 years and this is how they treat there existing and loyal customers.

We strongly recommend that people go and shop elsewhere and get a better deals and service.
We actually went to Oak Furniture Land and ordered a Settee and two chairs without any problems whatsoever.

Received my new sofa and it’s got marks on the arm and behind the back of the sofa. Looks like brown stains like coffee or tea has been dropped. Paid a lot of money for this and when we purchased in store there was no stain on it.

I have sent email but not had no response.

Really bad communication and customer service and I still have no update on when my sofa will be delivered.

No information given for delivery no contact nothing.

Really unhappy with the sofa received it’s damaged got stains on it.

Disappointed and disgusted.

Great service great price delivery on time very happy with my new corner sofa

Pleasant staff helpful and informative from greeting on arrival attentive but not pushy throughout our visit.

We were greeted with the warmest of welcomes from all the staff the minute we walked through the door, Then Samina explained the company's products and labelling to us.... whilst walking around trying out sofas we were offered coffee, which was lovely, where Samina was very knowledgeable about our questions, taking time to listen to our needs and what we were looking for, not once di we feel like we were being pushed into buying..... With Saminas help we found the perfect product fo us and our individual needs. We were reluctant to buy the warranty due to a recent dissatisfaction with another company, but, Samina thoroughly explained your procedures, to the extent that never in my life have I felt so confident in a product which we were about to purchase, I had to speak to the manager Chris just to give him such feedback about this member of staff, and truly hope Samina is recognised for her ability, her knowledge and her hospitality... working in retail ourselves we know all too well how hard it can be, so Thank you to Chris, Samina and all the staff at Horwich store for making our shopping trip so much easier.....
Regards
Amanda and Chris

The delivery went smoothly,the team were very capable and pleasant. We ordered sliders for the feet,if I hadnt mentioned them they would not have fitted them as they were unaware they were needed,in fact said are never told? Although we were advised of the estimated delivery time it arrived just over 2 hours after the initial one given. I also feel the cost of delivery was very high for 2 chairs considering the speed of installation and compared to other retailers on the same site. The experience in the branch was very good.