poltronesofà - Bolton Reviews 

2,785
TrustScore 3.5 out of 5

3.7

6 Middlebrook Retail Park, The Linkway, BL6 6JA Bolton, Lancashire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff were great in helping us make the right choice. Plenty of help with colour schemes and understanding our needs. Not sure why our couch is down for a January delivery though? Especially when... See more

Rated 1 out of 5 stars

Very disappointed with this store. Sofa ordered in wrong colour by the staff, how was we meant to know which colour is the correct code. The salesman got the swatch code wrong. Only recognised after... See more

Company replied

Rated 5 out of 5 stars

Ryan made us welcome from our first visit, offering us a coffee. Got samples for is to lay over the furniture. Moved cushions and even a chair so we could see how they worked together. Did follow... See more

Rated 5 out of 5 stars

Kept in touch all day about being delayed for the delivery time, due to traffic & first time deliveries in Manchester but once the lads got here they were polite, efficient & got the job done ☑️


Company details

  1. Furniture Store

About poltronesofà - Bolton

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 6 Middlebrook Retail Park, The Linkway, BL6 6JA, Bolton, Lancashire,, United Kingdom

  • 0191 731 3300

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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3.7

All reviews

(2,785)

17,849 reviews in the last 12 months

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Rated 4 out of 5 stars

Professional

Professional, friendly, and no pressure. Good quality products. Only downside is takes too long to deliver

25 June 2026
poltronesofà - Bolton logo

Reply from poltronesofà - Bolton

Ciao Bob,

I hope you are well and thank you for sharing your feedback.

I am pleased to see that you had a positive experience in store and really appreciate your lovely comments regarding the service from the team.

We are sorry that the delivery lead time is a little longer than you may have hoped for and as soon as your order is ready for delivery we will reach out with the first available date.

Many thanks,
Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Leather has seated already after sitting on it once

We waited months to receive the chair but knew it would be. The delivery team where polite and tidy. We are disappointed at the fact the leather after sitting on it once has seated, the one in the shop had been sat on by many people and had not seated.

21 June 2026
poltronesofà - Bolton logo

Reply from poltronesofà - Bolton

Ciao Carol,

I hope you are well and thank you for your review.

I am sorry that it was not a good time to speak when I called you today. It was just a quick call regarding the concerns that you have mentioned with your furniture.

If you still have concerns regarding the seating area then you can certainly raise this with our aftercare team, via the online contact form, on the link below.
This allows us to obtain all of the relevant information to fully review this for you.

https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Really pleased with my new sofa

Really pleased with my new sofa, the 2 guys who delivered were excellent and I was able to track the delivery very easily and more or less new when to expect it. It was delivered in theme frame they gave... I was however disappointed with the first date I was given, where it wasn't delivered as promised . After a long phone call a new date was given and my goods eventually delivered.

19 June 2026
poltronesofà - Bolton logo

Reply from poltronesofà - Bolton

Ciao Mrs Foster,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.
Its great to see that you are happy with your new sofa and had a positive experience with the delivery crew.

I am very sorry for any inconvenience caused by the initial delivery not going ahead as planned and will certainly pass on your comments to our Distribution Centre.

We hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Not pushy

Not pushy. Welcomed then left to wonder until you ask for assistance. Spoke to Ryan very polite and helpful.
Remembered me from a previous visit.

20 June 2026
Rated 1 out of 5 stars

Wrong product received

Wrong product received, waited over 16 weeks. Not good enough! Now we have to wait another 12 weeks apparently.

Got no sofas to sit on, this company is one disappointment.

15 June 2026
Unprompted review
poltronesofà - Bolton logo

Reply from poltronesofà - Bolton

Ciao Debz,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry that your furniture was not as expected when this has arrived with you.
As your order details are not included I am unable to view the history or advise further.
If you require any help then please send us a email to socialmedia@potronesofa.co.uk and include your order number or address and postcode so that we can locate your details.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. No pressure sales in store. Very helpful staff. Delivery was perfect. Friendly drivers and a 10 minute delivery from start to finish

14 June 2026
Rated 5 out of 5 stars

Good customer service

Had a lovely man who was extremely helpful and knowledgeable at the Bolton branch not sure his name but the older man. Hope our sofa lives up to our expectations.

11 June 2026
Rated 1 out of 5 stars

Salesman ordered the wrong Sofa however…

Salesman ordered the wrong Sofa however the order I signed was correct although that’s open for debate. Waiting for an outcome call, must say the delivery people my wife said were first very nice kind people
In store people arrogant rude and have no idea how to speak to customers.
Waiting for a response not sure how long this process will take but by far the worst experience you could have.

4 June 2026
Unprompted review
poltronesofà - Bolton logo

Reply from poltronesofà - Bolton

Ciao Heather,

I can see that this context has been taken from another customer review, which was left for another store.

We would advise that if you have a genuine issue with the Bolton store to please reach out to us at socialmedia@poltronesofa.co.uk so that we can take a look and assist.

Many thanks,
Poltronesofa at ScS
Social Media Team

Rated 1 out of 5 stars

Very rude man on the phone

Very rude man on the phone, my problem wasn’t resolved. Useless.

21 March 2026
Unprompted review
poltronesofà - Bolton logo

Reply from poltronesofà - Bolton

Ciao Juls,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry to read about your recent experience and apologise that your enquiry has not been resolved following this phonecall.

So that we can assist, please send us an email, including a screenshot of your review and your order number or address and postcode to socialmedia@poltronesofa.co.uk and we can certainly take a look.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 1 out of 5 stars

SCS refused to honour the warranty on…

SCS refused to honour the warranty on my 65-year-old mum’s chair, so I had to intervene.

Sold by Phil the salesman which stated the insurance covered it all. After an independent inspection and formal notice of legal action, they agreed to a full refund once the chair was collected. They collected it on 7 May and have still not issued the refund. They are now in possession of both the chair and the money, which is completely unacceptable.

31 January 2026
Unprompted review
poltronesofà - Bolton logo

Reply from poltronesofà - Bolton

Ciao Jen,

I can see that this context has been taken from another customer review, which was left for another store.

We would advise that if you have a genuine issue with the Bolton store to please reach out to us at socialmedia@poltronesofa.co.uk so that we can take a look and assist.

Many thanks,
Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

i bought the chair for my husbands…

i bought the chair for my husbands birthday he loved it very happy sat watching his football with his feet up, which he entirely deserved, my next chair I buy will be for me, so I can put my feet up watching Coronation street

11 June 2026
Rated 5 out of 5 stars

The staff are very helpful and not…

The staff are very helpful and not pushy. I first went to look and was very impressed with the tremendous choice of styles, colour and comfort. I returned the following week with our room measurements and colour samples and found exactly what we were looking for. Tariq had endless patience and answered all our questions, making sure we were happy with everything prior to ordering. Our sofa hasn’t arrived yet but we would have no hesitation in recommending the service.

10 June 2026
Rated 4 out of 5 stars

Good customer service staff

Good service staff but a 12 week wait is ridiculous and the prices are high because there are only 5 big sofa companies in the UK so they have a monopoly.

10 June 2026
poltronesofà - Bolton logo

Reply from poltronesofà - Bolton

Good Afternoon,

I hope you are well and thank you for sharing your feedback.

We are pleased to see that overall you had a positive experience and were happy with the service on your recent visit.

All of our furniture is made to order which is why an estimated lead time is provided for delivery. I am sorry if this is a little longer than you may have hoped for.
As soon as your furniture is ready for delivery we will reach out with the first available delivery date.

Thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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