The staff were great in helping us make the right choice. Plenty of help with colour schemes and understanding our needs. Not sure why our couch is down for a January delivery though? Especially when... See more
Location
Switch location6 Middlebrook Retail Park, The Linkway, BL6 6JA Bolton, Lancashire,, GB
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See what reviewers are saying
Very disappointed with this store. Sofa ordered in wrong colour by the staff, how was we meant to know which colour is the correct code. The salesman got the swatch code wrong. Only recognised after... See more
Company replied
Ryan made us welcome from our first visit, offering us a coffee. Got samples for is to lay over the furniture. Moved cushions and even a chair so we could see how they worked together. Did follow... See more
Kept in touch all day about being delayed for the delivery time, due to traffic & first time deliveries in Manchester but once the lads got here they were polite, efficient & got the job done ☑️
Company details
About poltronesofà - Bolton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
6 Middlebrook Retail Park, The Linkway, BL6 6JA, Bolton, Lancashire,, United Kingdom
- 0191 731 3300
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Stress free experience
No pressure from staff. Tariq knew his products and was informative but not pushy.
May use AI-assist with repliesRead more
Professional
Professional, friendly, and no pressure. Good quality products. Only downside is takes too long to deliver

Reply from poltronesofà - Bolton
Furniture well made comfortable and…
Furniture well made comfortable and beautiful and service from start to finish excellent from sales to delivery cannot fault
Excellent a job well done
Really pleased with my couch and…
Really pleased with my couch and armchair delivery men were great too.
Leather has seated already after sitting on it once
We waited months to receive the chair but knew it would be. The delivery team where polite and tidy. We are disappointed at the fact the leather after sitting on it once has seated, the one in the shop had been sat on by many people and had not seated.

Reply from poltronesofà - Bolton
Everything went smoothly the men who…
Everything went smoothly the men who delivered the settee took their time and explained everything to me
Great service
Really pleased with my new sofa
Really pleased with my new sofa, the 2 guys who delivered were excellent and I was able to track the delivery very easily and more or less new when to expect it. It was delivered in theme frame they gave... I was however disappointed with the first date I was given, where it wasn't delivered as promised . After a long phone call a new date was given and my goods eventually delivered.

Reply from poltronesofà - Bolton
Not pushy
Not pushy. Welcomed then left to wonder until you ask for assistance. Spoke to Ryan very polite and helpful.
Remembered me from a previous visit.
Wrong product received
Wrong product received, waited over 16 weeks. Not good enough! Now we have to wait another 12 weeks apparently.
Got no sofas to sit on, this company is one disappointment.

Reply from poltronesofà - Bolton
Excellent service
Excellent service. No pressure sales in store. Very helpful staff. Delivery was perfect. Friendly drivers and a 10 minute delivery from start to finish
Good customer service
Had a lovely man who was extremely helpful and knowledgeable at the Bolton branch not sure his name but the older man. Hope our sofa lives up to our expectations.
Salesman ordered the wrong Sofa however…
Salesman ordered the wrong Sofa however the order I signed was correct although that’s open for debate. Waiting for an outcome call, must say the delivery people my wife said were first very nice kind people
In store people arrogant rude and have no idea how to speak to customers.
Waiting for a response not sure how long this process will take but by far the worst experience you could have.

Reply from poltronesofà - Bolton
Very rude man on the phone
Very rude man on the phone, my problem wasn’t resolved. Useless.

Reply from poltronesofà - Bolton
SCS refused to honour the warranty on…
SCS refused to honour the warranty on my 65-year-old mum’s chair, so I had to intervene.
Sold by Phil the salesman which stated the insurance covered it all. After an independent inspection and formal notice of legal action, they agreed to a full refund once the chair was collected. They collected it on 7 May and have still not issued the refund. They are now in possession of both the chair and the money, which is completely unacceptable.

Reply from poltronesofà - Bolton
The delivery was very prompt
The delivery was very prompt, arrived after being informed of approximate time. The delivery team were very good & polite, informed us of all information needed.
i bought the chair for my husbands…
i bought the chair for my husbands birthday he loved it very happy sat watching his football with his feet up, which he entirely deserved, my next chair I buy will be for me, so I can put my feet up watching Coronation street
The staff are very helpful and not…
The staff are very helpful and not pushy. I first went to look and was very impressed with the tremendous choice of styles, colour and comfort. I returned the following week with our room measurements and colour samples and found exactly what we were looking for. Tariq had endless patience and answered all our questions, making sure we were happy with everything prior to ordering. Our sofa hasn’t arrived yet but we would have no hesitation in recommending the service.
Good customer service staff
Good service staff but a 12 week wait is ridiculous and the prices are high because there are only 5 big sofa companies in the UK so they have a monopoly.

Reply from poltronesofà - Bolton
Very helpful staff just let us browse…
Very helpful staff just let us browse around without any fuss.
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