schuh Reviews 

I visited the Argyle street Glasgow and also the Buchanan Street Glasgow today with my nephew and sister as we were looking for shoes for my mums funeral!
I found the staff in both stores incredibly helpful with trying to sort an online order out hat would not be delivered in time for the funeral and managing to find ones in another store! They were just so lovely their names were Charlie and I think Carrie in the argyle street and Chloe in Buchanan street.
I work in End and my sister works in Office and we were both saying that even though we are very helpful to customers it’s rare to get that anywhere else never mind the two store
Just wanted to say thanks to them for what was such a stressful day
Regards ,
Lynne Gough

Great experience with Nicola in customer services who quickly dealt with a gift card refund however before this, the service was poor with items ordered , payment taken and not in stock (1 star). Waited 45 minutes on each of the 2 calls I made so, cannot give higher score, however Nicola's service today over the phone raised my rating to the 4 star.

very disappointed with the service ordered 29th emails stating despatched delivery 1st -3rd had to contact them on the 2nd was informed they have not been despatched yet. These were for birthday present but will now arrive late, dont understand why the will email with tracking number etc and not have sent them out.

Good luck trying to get through to someone. Tried all channels of communication (Phone, Whatsapp, Livechat) and got no where.
I'm still yet to speak to someone!

Update:
Schuh replied to me via this platform, just to direct me back to the webchat that doesn't connect. I've tried via different browsers as well as my partners phone and nothing. Oh and I've had 1 response in a 24 hour period via WhatsApp, but only to say they're sorry for the inconvenience, no help, no nothing!

Shoes were delivered in time & were exactly what I ordered, would definitely use them again

I ordered some expensive boots off this website I have waited all day for my delivery and they have been delivered to another location. Absolutely ridiculous! Don’t order from schuch if your waiting for them tobe delivered on a certain day you will be very disappointed. Also I was waiting on the telephone for someone to answer for 46 minutes. Very rude customer service. She put the phone down on me!
Very poor customer service

I was planning to buy UGG trainers and had heard from other customers that they can fit a bit tight, so I decided to visit Schuh in Cribbs Causeway, Bristol to try them on. Oli was incredibly helpful and provided brilliant service. Thank you!

Dear Schuh
Today I visited this store with my 4 year old granddaughter. We tried on kicker boots priced at £36.99 according to the label displayed on the boots. My granddaughter loved them and left the shop with her mum whilst I paid for the boots.
The assistant then said that the price was £58 and said she was sorry she didnt realise they weren’t in the offer being a size 8.

The manager Chloe offered 10% discount after I complained. I said that they should not have had a labelled price of £36.99.
The manager “thanked” me for bringing it to her attention and said that they had 24hrs to correct the price and that she cant sell them to me for the price on the label as it says size 13-2 on it.
Having checked trading standards surely this is false advertising, to entice people to try and buy the shoes for young children only to find that the price jumps by £21 when you actually buy them.
Trading standards
“If you are told an items price at the till is higher than what is advertised, you can ask the retailer to honour the advertised price”
Trading standards enforces laws that prevent businesses from giving misleading price information, making it as criminal offence to do so.
Businesses must display clearly and legibly in stores.

I am asking for clearer and honest pricing and assistants who point out that the price advertised on the kicker boots is not actually what is being charged.
I would like a refund of £15.21 please to honour the stores mistake not mine or my granddaughters.The point of this is not the money I want refunded but the false advertising especially when children are involved!

I’m having to post here as this company CANNOT be contacted by email at all.

Ordered a pair of shoes on wed, before black Friday, they arrived Saturday standard shipment, correct shoe, correct size, no issues.

Didn't have to use customer service so can't comment on that.

Absolutely horrendous.
Placed an order which they couldn’t fulfill so they cancelled. Payment from gift cards not refunded and reward points deducted and not replaced. Had to message back and forth for days to get sorted. Still no reward points refunded. Notified item back in stock so re ordered - cancelled AGAIN. Took gift cards and did not refund AGAIN. Had to message and battle to get sorted for nearly 2 weeks.
Stupidly after 2 months ordered in Black Friday - used gift cards and AGAIN they have cancelled the order and not refunded my 2 gift cards -
**just managed to get through to customer service who said they had the item in stock and she was recreating the order - no email confirmation but we shall see if anything arrives. I’m not hopeful at all after past experience

AND IT GETS WORSE. They’ve cancelled it AGAIN and took my gift cards AGAIN

I purchased a pair of £62.00 kickers school shoes for my son assuming they would be good quality. After less than 2 months they have completely fallen apart. I took them to Colchester sore expecting an exchange in line for my rights as they are not fit for purpose. I was accused of lying by shop assistant who said they suspected “foul play” My son is autistic and found the experience really upsetting. He is 13 and I have never had this experience with any shoes we have purchased prior to this. So if you don’t want poorly manufactured shoes that fall apart and then to have your child accused of lying I don’t recommend shopping at schuh. Worst customer experience I have ever had.

Absolutely awful customer service, shop assistant spoke to me like I was dimwitted...

Absolutely disgusting, I placed order on Thursday for a birthday present with delivery on Saturday 5 hours after I received email that my delivery will be delayed till Monday !!!! Contacted customer service to get some help but how in wrong was I doing so , no mention behaviour of that person no solution was offered like checking stock in another shop in Edinburgh or offering instant refund so I could go elsewhere, I’m absolutely appalled by this behaviour and I truly do not recommend buying anything from this company ! They really don’t care also after contacting again customer service I was told I can return item on Monday and wait 7 days for my money !!!!! And make another purchase elsewhere!!!! I don’t have infinite £50 on my bank account juts waiting to be spent!!! I will never ever again buy from this shop and I recommend to anyone who is sane and sorted to go elsewhere, lack of empathy and no mention keeping to date promised when placing order is absolutely shocking !!!! They ruined my present plans and part of birthday surprise!!! Shocking !!!! I can understand one day delay with delivery but 3 days is unacceptable!!! Do not buy from them as you will be very disappointed!!!!!

Shoes' soles broke after a handful of wears. Both soles on both shoes. Emailed for a refund and was told I need to post shoes, at my own expense and effort, to head office for an investigation in order to get my money back.

I recently purchased a pair of boots in Schuh Ireland - Dublin. One of the boots has a rough, misaligned seam. This stitching is so coarse that injured my skin when I wore the boot. In store the manager refuse to exchange the boot. This is not correct attitude because the shoe has an issue and it’s causing me problems. Nobody wants to loose money while buying a shoe. I just want a solution for this problem. I sent emails but no solution for this situation until the moment.

I bought Steve Madden trainers and after a year, the top start separating from the sole. (This is not my only shoe I was wearing others as well). I reached out to schuh on Instagram explained the situation and they said I should send the shoes to be checked just for them to send them back because they have been worn. Those shoes are not cheap its just disappointing that mine are not of good quality and could only be worn for a short time.

Reply: They send the shoes back without even checking if its a Manufacturing fault. Shoes are not just supposed to wear like that especially when the cost £85

I'm not usually one to write reviews unprompted however, i have had the best experience ordering via Schuh!

I ordered a pair of boots, a pair of trainers and a suede protector spray.

I ordered on 4th November, standard delivery and i split the cost in 3 on Klarna which works best for me - the only slight criticism is that, Schuh clearly see the 3 x items as separate orders and indeed they all came separately so, when Klarna processed the payments i had 3 x amounts leave my account without much/any communication, i figured it out quite quickly but this *could* be confusing for some customers.

Anyway, that was fine, the boots arrived the next day!!!!! Unbelievable when it said i think 4-5 working days, the trainers arrived a day later and then, the spray the following day. I'm sure some people would be miffed that the orders came separately but, i am delighted, the shoes are all great quality, well packaged, speedy delivery - I'm really impressed and will definitely look to use Schuh again in the future :)

Can’t speak to anyone in customer services paid for next day delivery as i needed my item as a birthday gift and didn’t even turn up they use the worst delivery company wouldn’t recommend buying anything from them.

I will never purchase from this store again! Schuh has closed my local store so I had to order online and then as the item was to big I had to return it online, this proved a very expensive experience.
I am now £10.00 poorer, thanks but no thanks Schuh!

Just seen their Christmas advert. Yuck 🤢