schuh Reviews 

Do not use. They will tell you it’s delivered to your address , even though they have no delivery evidence or photo. They will continue to say it’s been delivered to your address even though your name does not match the signature on the delivery note. And when you ask for proof of the delivery they will just send you a piece of paper that says it was delivered to your address.
Useless. Will not be buying from Schuch again and I’ll raise a chargeback through my bank. Let them deal with the £10 extra admin fee.

Visited Glasgow Fort branch on Friday 10th April, they didn’t have my size in the NB trainers I was after, however, James the customer service assistant was so helpful.
I left the store as i was unsure whether to order the trainers or not, left and went to JD to purchase similar trainers, customer service was shocking, waited about 15 minutes no one serving or looking like they wanted to help, left the store and went for dinner.
Decided to return to Schuh at Glasgow Fort on 11th April to order the trainers, I couldn’t make it in but my partner went in my place, James remembered us, the trainers I was looking for and even the size, completed the purchase 100% down to the first class service from James

I love the fact i can go shoppimg with my dog here, knocked a star off because they never have my size in stock

Awful experience - bought using a gift card.. exchanged an item and instead of sending me an exchange they refunded the gift card that no longer exists

Ordered 2 pairs of boots on a Wednesday for my birthday to arrive next day in store (a week before my birthday). Didn’t even show as left the warehouse for 3 days. Finally dispatched but didn’t turn up at store. Chased Schuh on the Sunday. They said they will call the store at 2pm and set an alert to let me know at 3pm if they’re there. No one contacted me. Chased them again at 4pm they said they should be in store tomorrow. Didn’t turn up again. Took them 6 days to let me know actually they’re lost! But they don’t have the shoes back in stock to send me so please contact us to sort out a refund? Why would I have to contact you when you have lost my order and don’t have them anymore? Just sent me refund. Not ordering again. Bad service.

Update to Schuhs response - absolutely no one is in contact with me about this 😅 that’s either a lie or you don’t know my email address

Ordered crocs the Evri courier left them in the bin.
The bin lorry took the bin
No phone number to contact Schuh
I contacted them by email then Evri asked me the same questions
Schuh told me to contact them again email does not accept replies!
So still no crocs
They have told me to get in touch but there is no phone number and these replies look like they have come from AI. Getting nowhere.

Ordered a pair of New Balance trainers from the sale on Sunday evening which arrived at my local Hanley store the following day. Rosie in store was very friendly and helpful a credit to the business

Sat in all day for delivery which didn’t come..no update from Evri on delivery…went to schuh online and my order wasn’t in my account and had disappeared..contacted the schuh email address on the order confirmation email and it failed. Used live chat and it was useless just never went anywhere..schuh website offers what’s app but no number anywhere to be seen to use. Tried emailing the complaints email which is on their website and it failed and was returned!! They are impossible to get in touch with. So if u get ur order or shop in a store it’s fine but any issue and they don’t want to know as u just can’t get in touch AT ALL with them. I would never use Schuh again as there as so many other online shoe shops which deserve my business more, as schuh obviously don’t value their customers.

Great experience

I bought 2 identical pairs of school shoes for my 11 year old daughter which arrived at New Year. They have only been worn for a matter of weeks and the plastic heal and sole which are hollow and are only around 1mm thick have worn through. My daughter now has holes in the soles of both feet you can stick a pen into

Schuh have a one shoe policy. My right foot is size 9.5 and my left is size 7. I went to my nearest Schuh store in Blackburn. I chose the style of shoe I liked. The store had one size in stock but not the other size. The sales assistant ordered me the size that was not in stock. The delivery was free and arrived two days later. The service Olivia the sales assistant gave me was exceptional. Nothing was too much trouble even though I tried on various shoes and sizes. Although I purchased two different sizes I only paid for one pair of shoes.

Not responding to my emails. They owe me £77 for a return of 3 pairs of shoes. For some reason they have only refunded me in part without any explanation.

Purchased apair of adidas sambas for my toddler two weeks ago and the laces have broken already.

Now I have to pay petrol and parking to go and sort this issue out. Really poor service for stuff high brand of trainers and company selling them.

Good options for shoes and slipper at reasonable prices. Good variety of shoes offered in its stores.

Really good on line experience collected from store really speedy delivery staff in store were super friendly professional and helpful - goods excellent

Absolutely appalling customer service.

Refund refused after lawful return – very disappointing experience.

I returned a pair of walking shoes purchased online after briefly trying them on to assess fit and comfort. I am walking 100 miles for charity and need to ensure they are right. I realised I needed a larger size and ordered the correct size the same day.

Schuh have refused to refund the returned pair, claiming there are “signs of wear”. However, the shoes were only tried on for a few minutes and their own inspection photo does not show meaningful wear to the soles.

As a result, I have effectively been charged £89.99 twice for one pair of shoes. I have raised the matter with customer services and referenced my rights under the Consumer Contracts Regulations 2013, but the refund has still been refused.

This has been a very frustrating experience and I hope Schuh will review the situation and resolve it appropriately.

Complete scammers, sent the wrong shoes, not only different colour, but a complete different design. The customer service were closed when parcel delivered, so went through PayPal to raise a dispute. They responded after 10 days or so on PayPal to say they need to speak to me, err what’s wrong with talking to me over PayPal. So 3 weeks gone they said I can send the shoes back for a full refund, but I’m to pay for the return shipping. So they send the wrong shoes and expect me to pay for returning them. Under the consumer act 2015, it’s your responsibility to pay for returns as it’s your fault for sending wrong item. Looks like things will escalate…

I had the most nicest guy who served me in the shop..he explained about the shoes and what to wear with them...didn't have one problem and I give them full stars and I will buy more shoes from them

Absolutely terrible experience. After waiting in four days for delivery I have established my address was not correct on parcel hence delivery never turned up. I was blaming delivery company but the error is at the source Schuh. After internet chat today with them delivery due today is now been put forward AGAIN till tomorrow. I have medical appointments I can’t wait in day after day and they say they need a signature. Absolutely sickened with this awful service won’t buy from Schuh again don’t know if I will ever get this order started on 16 Th now scheduled for 20 Th

Shocking organisation with the worst customer service. Sent item back 5 weeks ago and still no refund. They will reply to this review asking for my order number as if they are there to help, but trust me, I have messaged them 20 times trying to get my refund and nothing. Should be shut down as a business due to failing trading standards policies.