schuh Reviews 

Sent me clearly pre worn shoes and were completely unreasonable about compensating me for them

I took back pair of flip flops as they felt as they had already been stretched. I spoke to sales assistant and told her my problem she said we don't put size 3 or 4s on display so no one would of stretched them. I replied and told her they were size 5 oh was her reply. I asked if I could have another pair and exchange she replied don't think we have this size in stock. I said I had checked stock and they said they had stock. Oh yes we do would you like them. I said yes and she brought them out. I tried them on and they felt totally different. She didn't seem interested and seemed indignant to my taking the sandals back. She put them in the same box I had and walked away. Poor service and in proper responses really not needed.

Ordered some shoes and they became faulty after 4 months. The customer service did say I needed to send them back for inspection or take them to a Schuh store. Was more than happy to do that but I live in Germany, so this wasn’t possible. They said I could post them back but obviously because of Brexit, it would now cost a fortune (I bought the shoes in England). After some exchange via their Whatsapp chat, I was getting a bit frustrated, as they said I couldn’t wear the shoes before they were returned. However they’re New Rock platforms and every heavy - posting these or taking them with me to the airport would have taken so much of my baggage weight allowance. I explained this and they refunded me, without returning them. Again was more than happy to return them but I appreciate Schuh for finding a great solution. Thank you for your great customer service support. Only taking off 1 star because of the time and back and forth, it took for each such a solution but Mhairi is the one who took initiative and resolved my issue. Thanks so much for your help especially.

An amazing shopping experience at schuh In Tottenham Court Road, and all down to Sheleeka who was by far the nicest most professional , friendly person to ever work in a shoe shop.!!!

Awful experience in the Oxford store today.

Only 2 members of staff took for ever to server us. When they did I noticed they took orders for other customers. So gone the days of 1:1 service. When we got the shoes, a member of staff came and ask how we were. My wife (buyer) was explaining she was between shoes and asked the staff what they thought. The staff member looked at her and just walked off. Do not shop here. If I could give 0 stars I would.

Ordered 2x pairs of shoes 3 week ago. Delivery was through fed ex which is the worst company ever. Despite several calls between fed ex and shoe still no resolution to have the shoes delivered or changing delivery option. Finally this week managed to talk to someone with a little common sense who changed courier to evri. Package delivered today with only one pair of trainers. One pair is missing. Worst company to buy from very poor customer service live chat useless!! Will never use again now refusing any responsibility for the missing pair of shoes I have paid for

I ordered a pair of trainers online and received them today, but unfortunately they were clearly used. The soles were dirty, the packaging was damaged, and there was no paper lining inside the trainers or protective wrapping in the box.

Very disappointing experience. I’ll be returning them as soon as possible and will be purchasing from another store instead.

I was afraid after all the negative reviews but since they were about specif things or in store experience I decided to order online. At first I didn’t receive the e-mail with the tracking but after talking with costumer service in WhatsApp they send it. After that I received the order in the date that was given by the courier. A very good experience and I got some shoes that I couldnt in other european shops and were sold out everywhere. Very pleased!

I visited schuh at The Trafford Centre on 12/05/26. I was looking to buy some Toms for my Holiday in Malta.
I was approached by Hannah, one of the Assistants there. She was really helpful.
Apparently there were none in stock but she showed me the selection on your website. Hence, I chose the Navy Fabric TOMS ALPARGATA CLASSIC. I collected them today and they fit perfectly. A very satisfied Customer!

Consistently excellent service both in store and now following a return via the website. Thoroughly recommend.

Extremely Poor Quality and Terrible Customer Service Policy.
Having purchased from high st Schuh for many years l was confident ordering shoes online. The interior fabric of the shoe disintegrated after a few wears and all the heel padding fell out making the shoes too painful to wear. 8 or 10 wears for £125 shoes is ridiculous. The sole and exterior fabric was as new. So, not anticipating being essentially called a liar I returned the shoes online. After several attempts and all kinds of wasted time and effort the shoes were returned to me to confirm it there was no issue with the manufacture or fabric of the shoes. True for the outside but not correct for the inside fabric and heel padding. At the end of the third interaction in their chat, I asked for the contact for the Complaints which was provided. With advice that I would have the same response from them ! Which is this far what has happened. Oh yes and I was also told to contact their supplier direct about the quality !!! You can’t make this up !!! I would never trust buying anything online sight unseen from this company ever again. Good luck to them with their new business model to sell online.
13 May 2026
Update
Thank you for your reply today in Trustpilot. As of yet I have not had a reply from the Schuh Complaints Team. I look forward to hearing from them.

Stratford Westfield unit 1025 Schuh shoes shop ,I always purchase shoes from there,reason is quality,money and customer service is excellent.
Today Tom the assistance helped me to find my size and registration membership card for my next purchase .
I was really tired from long working week he speak to me calmly asked me what I am looking for all over excellent customer service!!!

I ordered a pair of sandals on bank holiday Monday with an increased blue light discount. The transaction was put through the following day and therefore the increase wasn’t honoured.
Would have given higher rate if it wasn’t for this as the sandals were delivered to store quickly and it was very easy process

Shit dog never turned up
Scam company
Read reviews before ordering. Save yourself headache

DO NOT BUY FROM THIS COMPANY.

I returned a pair of unworn shoes due to incorrect sizing. They refunded me the incorrect amount and stop replying when I contested it. PayPal advised me to contact complaints department and citizens advice which I will be doing. Disgusting scam company!

Bought a size 10 pair of shoes off the ex display website, they proceeded to send me a torn up box labeled for a pair of shoes size 9.5 with another sticker added to the side saying size 10, and the wrong shoes inside, not even trying to hide the fact they were sending me the wrong sized shoes intentionally

The company would be better off not offering next day delivery on there web site , which you have to pay for and don't get the delivery.
Absolute disgusting behaviour and a complete rip off.
I have only selected 1 star as this is the lowest it goes.

I ordered four pairs of shoes at the beginning of the year, received the parcel, and returned two in-store on 9 January. Recently, I checked my bank statement and realised the refund was never issued. I contacted Schuh via WhatsApp and got the confirmation of a refund, telling me that if the refund does not appear in my account within 3 days, I need to speak with the bank. Week past, no refund received, so I raised a chargeback, and the chargeback was declined since the merchant claimed 'the transaction was provided'. Now I'm losing at least £80 without even getting the items.

Was served by a lovely young lady called Evie in the Cabot circus shop Bristol. She was serving a family ahead of me. It was really busy you could tell how patient and professional she was. What a credit to the brand Schuh..

I purchased a pair of Birkkenstock sandals for my daughters birthday , the Staff in the Truro Branch were so friendly and helpful , particulary Tom who served me his customer service was excellant 100%, such a friendly, smiley and chatty person , I would highly recommend the store and the product .....