Scent Sation Fragrances Reviews 42

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

The wax smells so vile! Nothing like scent descriptions! Like moldy or something. Also 4 tiny hearts for £3.25 what a rip off. I contacted multiple times for a refund or something and they never respo... See more

Rated 1 out of 5 stars

Doesn't deserve 1 star! Ordered November, nothing received, no answer to emails, phone number doesn't work. Had to raise a dispute with my card issuer. It seems everyone is in the same boat with this... See more

Rated 1 out of 5 stars

Hallo! Ordered product 2 month's ago, after waiting for month had to write them 2 times, didn't get any reply nor refund, product came without perfume's after 2 and half months... Paid more, got les... See more

Rated 1 out of 5 stars

Poor service. Emailed to enquire about my item and apparently they were taking orders for something they didn't have in stock!!!!! Since this fragrance has been discontinued now wondering if I will... See more

Company details

  1. Perfume Store

Information provided by various external sources

Scent Sation Fragrances - We are a leading online fragrance store with thousand of products in stock at amazing prices - Buy your favourite fragrance at a GREAT PRICE


Contact info

1.4

Bad

TrustScore 1.5 out of 5

42 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The wax smells so vile

The wax smells so vile! Nothing like scent descriptions! Like moldy or something. Also 4 tiny hearts for £3.25 what a rip off. I contacted multiple times for a refund or something and they never responded.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

It's a SCAM

It's a SCAM - Run Away!
No order, no answers, no money.
Look at the huge amount of negative feedback, it's not worth it

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Placed order December still haven’t…

Placed order December still haven’t received. Had an email to say it’s been received by DHL for delivery but DHL have said they haven’t ever had it!
Phone number for Scent Sation does not exist
Do not buy from this company!!

26 January 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. I placed my order in January and eventually received my diffuser in February. However I am still waiting for the oils and filters, bearing in mind said money was taken day order was placed. I have since emailed this company 3 times and still no reply. DISGUSTING CUSTOMER SERVICE

8 March 2021
Unprompted review
Rated 1 out of 5 stars

SMELL STATION SCAM

I placed order end December, paying £29.98 and I am still awaiting my order, which goi g by the reviews, I am not ever going to get!!!! How can companies get away with this scam????? DO NOT ORDER FROM THIS COMPANY........TOTAL SCAM!!!!!!

27 January 2021
Unprompted review
Rated 1 out of 5 stars

AVOID SCAM

Ordered smell station diffuser in October 2020, still waiting January 2021.
DO NOT purchase from this company they are scammers that just steal your money!

25 January 2021
Unprompted review
Rated 1 out of 5 stars

Doesn't deserve 1 star

Doesn't deserve 1 star! Ordered November, nothing received, no answer to emails, phone number doesn't work. Had to raise a dispute with my card issuer. It seems everyone is in the same boat with this company who seem to be trading under different names too. If anyone wants one of these humidifiers then they are 4 times cheaper on amazon but from reading the rest of the review they weren't worth it anyway. Avoid this company

22 January 2021
Unprompted review
Rated 1 out of 5 stars

Bad company.not received gift or refund

Ordered on 27th November.received oils on 02.01.21 and emailed 6 times and no reply.called numbers but not recognised.this was a Xmas present.won’t provide tracking.just going to ring trading standards.bad company and lots of bad reviews.avoid

18 January 2021
Unprompted review
Rated 1 out of 5 stars

A Huge Disappointment…

I was told when I ordered my diffuser that there would be a delay so was ok to wait. I was given a £1 discount on future orders as compensation for the delay. Unfortunately when we received our diffuser we were extremely disappointed. It is not emitting any steam and we have messaged via email, Facebook and messenger and had to reply. A very disappointing Christmas gift ruined

7 January 2021
Unprompted review
Rated 1 out of 5 stars

SCAM

I only put 1 star so I could write another review. This company is a complete scam. They are now trading under another name - 'perfumepods.co.uk'. They wont reply to emails, facebook messages, and there is no phone number for them. How can they get away with this. They took my money in Dec (£35), and I have nothing to show for it!

6 January 2021
Unprompted review
Rated 1 out of 5 stars

I only pressed one star so I could…

I only pressed one star so I could write this review, please don’t purchase from this company they take your order and your money but order never comes tried Emailing them but can’t get emails to deliver no way of contacting them and they certainly don’t get in touch with you to explain delays. I’m so surprised they are allowed to advertise on any sites because it’s a complete scam, I order different oils from a different sight came straight away

2 January 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this company , total scam

Completely agree with other reviews
I have never received the oils, was told they would come separately 10 days after diffusers. Still waiting ! Seversl weeks later
Avoid this company

24 December 2020
Unprompted review
Rated 1 out of 5 stars

Smell station aromatherapy from FB…

Ordered small station aromatherapy diffuser and oils early November 2020. The payment taken very quickly but diffuser took a while to arrive. I paid over £30 for these going off reviews etc. So I was expecting more disappointed but tried it ( but no arrival of the oils). It went into over drive water everywhere on unit, worktop was spitting water. I then emailed got reply ( automated) that they were sorry oils come later .After 6 emails ( still automated ) replays thought ok I've been scammed.
Today the oils come through letter box and surprise they have come from China. Then they come from a unit in Southall( warehouse).
I put post code into google and there is loads off complaints regarding this wharehouse and the cheap rubbish they are distributor for these China companies who flood FB with this crap.
So I am keeping oils throwing diffuser in bin and hopefully won't get stung again.
And FB have been totally a waste off time. Checked on address in Glasgow, no 36 Larch Road, G673AJ. On google maps and guess what it's. Shop/ takeaway. Totally Scammed

21 December 2020
Unprompted review

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